OEM VKP80III Скачать руководство пользователя страница 93

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11 TECHNICAL

SERVICE

In case of failure, contact the Technical Service by sending an e-mail to [email protected] detailing:
1. Product

code

2. Serial

number

3. Hardware

release

4. Firmware

release

To get the necessary data, proceed as follows:

Send an e-mail to the Technical Service,

with the data collected

Write down the data printed

on the product label (see paragraph 2.2)

Print a Setup report

(see paragraph 5.2)

The Setup report shows

the firmware release

[email protected]

Customer Service Department

[email protected]

Customer Service Department

XXXXXXXXXXXXXX

0000000000000000000

PRINTER SETTINGS

©ª

----------------------------------------------------------------------------

PRINTHEAD WORKING GOOD!

35,17(57<3( 9.3,,,

Barcode Reader ....................................Not present

LED bar RGB (hardware) ......................Not Present

35,17,1*+($'7<3( 7

INTERFACE ..........................................RS232

PROGRAM MEMORY TEST.................OK

DYNAMIC RAM TEST...........................OK

EXTERNAL MEMORY TEST ................OK

CUTTER TEST......................................OK

HEAD VOLTAGE

[V]

= 23,37

HEAD TEMPERATURE

[°C]

= 25

POWER ON COUNTER

= 4

3$3(535,17('

>FP@

CUT COUNTER

= 1

5(75$&7&2817(5

Printer Emulation ............................. :

VKP80 III

RS232 Baud Rate ........................... :

115200 bps

RS232 Data Length ......................... :

8 bits/chr

RS232 Parity ................................... :

None

RS232 Handshaking ....................... :

Hardware

Busy Condition ................................ :

RxFull

USB Mass Storage .......................... :

Disabled

USB Address Number ..................... :

USB Virtual COM............................. :

Disabled

Print Mode ....................................... :

Normal

Autofeed .......................................... :

CR Disabled

Chars / inch ..................................... :

A=15 B=20 cpi

Speed / Quality................................ :

Normal

9.3,,,SULQWHU

SCODE.

<code>

UHO

DCODE.

<code>

UHO

PRINTER SETTINGS

©ª

----------------------------------------------------------------------------

PRINTHEAD WORKING GOOD!

35,17(57<3( 9.3,,,

Barcode Reader ....................................Not present

LED bar RGB (hardware)

Not Present

9.3,,,SULQWHU

SCODE.

<code>

UHO

DCODE.

<code>

UHO

firmware release

UHO

11. TECHINCAL SERVICE

User Manual

VKP80III 93

Содержание VKP80III

Страница 1: ...OEM Commands manual 77200000000200 VKP80III VKP80III USER MANUAL...

Страница 2: ......

Страница 3: ...r manual Make sure that there is an easily acces sible outlet with a capacity of no less than 10A closely to where the device is to be installed Periodically perform scheduled mainte nance on the devi...

Страница 4: ......

Страница 5: ...tup report 39 5 3 Printer status 40 5 4 Printer parameters 41 5 5 Hexadecimal dump 44 6 MAINTENANCE 45 6 1 Planning of cleaning operations 45 6 2 Cleaning 46 6 3 Upgrade firmware 53 7 SPECIFICATIONS 5...

Страница 6: ...10 ALIGNMENT 83 10 1 Enable alignment 84 10 2 Calibration 86 10 3 Alignment parameters 88 10 4 Printing area 91 11 TECHNICAL SERVICE 93 INDEX 6 VKP80III User Manual...

Страница 7: ...technical specification for the device and its accessories 8 CONSUMABLES description and installation of the available consumables for the device 9 ACCESSORIES description and installation of the avai...

Страница 8: ...1 INTRODUCTION 8 VKP80III User Manual...

Страница 9: ...esent and that there are no signs of damage If there are contact Customer Service 1 Installation instructions 2 Power supply cable 3 Adapter cable 4 Printer 5 Foam packing shell 6 Box 1 2 3 5 4 6 Open...

Страница 10: ...sion connector for optional external device 3 Paper output 11 Product label 4 Left cursor for paper input 12 Status led 5 Paper input 13 RS232 interface connector 6 Right cursor for paper input 14 USB...

Страница 11: ...erface connector 4 Left cursor for paper input 12 RS232 interface connector 5 Paper input 13 Connector for near paper end sensor external 6 Right cursor for paper input 14 Expansion connector for opti...

Страница 12: ...sensor for notch optional 3 Printing head 4 Paper out presence sensors 5 Paper in presence sensors built in printing head 6 Upper right sensor for notch optional 7 Lower mobile sensor for notch 8 Cutt...

Страница 13: ...PRODUCT LABEL all models PC Product code 14 digits SN Serial number HW Hardware release PC XXXXXXXXXXXXXX Rx HW 0000000000000000000 SN 2 DESCRIPTION User Manual VKP80III 13...

Страница 14: ...rating condition of the device LF FF Fast push LF FF Fast push LF FF Fast push LF FF Fast push LF FF LF FF printing FONT TEST printing SETUP report skip the SETUP MODE modify selected parameter next p...

Страница 15: ...nce the paper preset length Is the Notch B Mark Position parameter set on Disabled see Setup perform the ticket alignment printing demo ticket YES NO STANDBY Fast push Fast push 2 DESCRIPTION User Man...

Страница 16: ...ICATION STATUS 1 x RECEIVE DATA 2 x RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR 3 x COMMAND NOT RECOGNIZED 4 x COMMAND RECEPTION TIME OUT YELLOW RECOVERABLE ERROR 2 x HEADING OVER TEMPERATURE 3...

Страница 17: ...onsider the screws length to not damage the internal components placed near the fixing holes see following figure max 13 Sp Section E E printer chassis fixing panel fixing screw The screw length L wil...

Страница 18: ...pter cable MICROFIT 6PIN DB9 supplied USB POWER SUPPLY Standard serial cable RS232 Power supply cable supplied ATTENTION In some using conditions we recommend the installation of a ferrite core on the...

Страница 19: ...POWER SUPPLY Standard serial cable RS232 Power supply cable supplied ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable Note If RS232 and USB...

Страница 20: ...e The following figure shows the connector pinout of the power supply cable for the device Power supply cable Female Molex connector series 5557 n 39 01 3022 GND Black 2 Signal Cable color PIN 24V Red...

Страница 21: ...connect the printer to a per sonal computer The diagram below illustrate a sample connection between the printer and a PC using a 9 pin female connector PC DEVICE DTR GND TX RTS RX ATTENTION It is rec...

Страница 22: ...d on your PC then click OK Follow the instructions that appear on the screen to install the driver Windows VISTA 32 64bit Windows 7 32 64bit Opos Linux 32 64bit Follow the instruction get back on the...

Страница 23: ...4 OPERATION 4 1 Adjusting paper width Paper width may be adjusted from 50mm to 82 5mm using the right and the left cursors located at the paper infeed 4 OPERATION User Manual VKP80III 23...

Страница 24: ...ter The device user will need to manually move this mobile sensor according to the position of the notch on the paper see next sections To use this sensor for notch detection you must set the Notch B...

Страница 25: ...adjusted by moving the paper infeed cursors during the paper width adjusting To use this sensor for notch detection you must set the Notch B Mark Position setup parameter on the Top Side value see Ch...

Страница 26: ...the paper width see previous paragraphs 2 Move the lower sensor to the desired position using a small screwdriver or a pointed object ATTENTION To avoid damaging the sensor use the plastic tabs as fo...

Страница 27: ...he paper roll proceed as follows 1 Adjust the paper width see previous paragraphs 3 Position the paper roll so that it unrolls correctly as shown in figure ATTENTION Make sure the cut is straight 2 Ad...

Страница 28: ...igure gives the limit positions of the paper roll related to the printer for a correct paper loading without a paper roll holder support The direction of the paper will always form a maximum angle of...

Страница 29: ...ation parameters and commands sent to the printer EJECT MODE 1 The device starts the ticket printing 2 The ticket advances ahead to the ejector and is caught between the ejector rollers The printed pa...

Страница 30: ...evice directly ejects the ticket 3 When printing ends the device cuts the ticket printed Ejection canal Cutter Ejector rollers Paper output Ticket ejected Ejector rollers 4 OPERATION 30 VKP80III User...

Страница 31: ...to the ejector and is caught between the ejector rollers The printed part of ticket is collected into the ejection canal while the device continues printing Paper input Printing head Ejection canal T...

Страница 32: ...portion of the ticket printed on the paper mouth 3 When printing ends the device cuts the ticket printed Ejection canal Cutter Ejector rollers Paper output Ticket presented Ejector rollers 4 OPERATION...

Страница 33: ...withdraw the ticket from the paper mouth PRESENT RETRACT MODE 1 The device starts the ticket printing Paper output Ejector rollers Ticket withdrew Paper input Printing head 4 OPERATION User Manual VK...

Страница 34: ...printed part of ticket is collected into the ejection canal while the device continues printing Ejection canal Tilting bulkhead Printing head Ejector rollers 3 When printing ends the device cuts the...

Страница 35: ...he device presents a portion of the ticket printed on the paper mouth Paper output Ticket presented Ejector rollers Ejection canal Ticket withdrew Ejector rollers 5 The ticket is waiting on the paper...

Страница 36: ...device cuts and collects the ticket printed without presenting it on the paper mouth Paper input Printing head Ejection canal Ticket withdrew Cutter Tilting bulkhead NOTE For further information refe...

Страница 37: ...parameters of the printer proceed as follows 1 During power up hold down the LINE FEED key while the wiring is plugged into the power supply connector of the printer LINE FEED KEY POWER SUPPLY LINE FE...

Страница 38: ...TYP YPE RS232 INTER ERFACE FACE 9 3 SULQWHU SCODE code UHO DCODE code UHO LINE FEED KEY LF enter Printer setup FF skip Setup 3ULQWHU PXODWLRQ 9 3 NOTE During power up if the LINE FEED key is held dow...

Страница 39: ...C 25 32 5 21 2817 5 3 3 5 35 17 FP CUT COUNTER 1 5 75 7 2817 5 Printer Emulation VKP80 III RS232 Baud Rate 115200 bps RS232 Data Length 8 bits chr RS232 Parity None RS232 Handshaking Hardware Busy Co...

Страница 40: ...AM MEMORY TEST the message OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST the message OK appears if functioning and NOT OK if faulty EXTERNAL MEMORY TEST the message OK appears if fun...

Страница 41: ...2 HANDSHAKING Handshaking XON XOFF software handshaking Hardware D hardware handshaking CTS RTS NOTE Parameter valid only with serial interface NOTE When the receive buffer is full if handshaking is s...

Страница 42: ...printing speed and printing quality High Quality Normal D High Speed PAPER RETRACTING Setting of the retract function of the paper with paper presence on ejector during power up Disabled D retract fun...

Страница 43: ...inted NOTCH DISTANCE Notch Distance is the minimum distance in mm between the upper edge of ticket and the notch The numeric value of the distance is made up with the following four parameters for the...

Страница 44: ...racters received through the communication port the characters are printed out both as hexadecimal codes and ASCII codes Once the self test routine has finished the printer enters Hexadecimal Dump mod...

Страница 45: ...llers Use isopropyl alcohol EVERY 5 ROLL CHANGES Cutter Use compressed air Cutter compartment Use compressed air or tweezers Paper path Use compressed air or tweezers Sensors Use compressed air EVERY...

Страница 46: ...s or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air ON Alcohol solvent cohol solve 1 Disconnect the power supply cable 2 Li...

Страница 47: ...lcohol solvents or hard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent cohol solve ATTENTION Do not touch the head heating line with bare hands or metal objects Do...

Страница 48: ...hine ON Alcohol solvent cohol solve 1 Disconnect the power supply cable 2 Unhook the printer cover by using the opening lever 3 Open the printer cover to the lock position ATTENTION Do not touch the h...

Страница 49: ...cover 2 Unhook the printer cover by using the opening lever 4 Remove any scraps of paper and the accumulated paper dust on the paper mouths on the printing roller on the cutter and on the area around...

Страница 50: ...isopropyl ATTENTION Do not use alcohol or hard brushes Do not let water or other liquids get inside the machine ON ATTENTION Do not touch the head heating line with bare hands or metal objects Do not...

Страница 51: ...with isopropyl ATTENTION Do not use alcohol or hard brushes Do not let water or other liquids get inside the machine ON ATTENTION Do not touch the head heating line with bare hands or metal objects Do...

Страница 52: ...ir or soft cloth CASE ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent cohol solve 1 Disconnect the power supply cable...

Страница 53: ...e web site www custom biz and download the appropriate firmware release from the DOWNLOAD area 3 Print the SETUP report see chapter 5 4 Switch OFF the printer 5 Connect the printer to the PC using a U...

Страница 54: ...o the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area 3 Print the SETUP report see chapter 5 4 Switch OFF the printer 5 Connect the printer to the PC using...

Страница 55: ...Mbytes available RAM memory 128 Kbytes internal 8Mbytes external Receive buffer 2 Kbytes PRINTER Resolution 203 DPI 8 dot mm Printing method thermal fixed head Head life 2 200 km Printing width from 4...

Страница 56: ...supply voltage from 100Vac to 240Vac Frequence from 50Hz to 60Hz Current output 24 Vdc 10 Power 60 W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 50 C Relative humidity from 10 Rh to 80...

Страница 57: ...r of columns 88 123 160 Printing speed Chars sec 1760 2460 3200 Lines sec 20 20 20 Characters L x H mm Normal 2 25 x 3 1 625 x 3 1 25 x 3 7 3 Ejector specifications EJECTOR Retracting function Ticket...

Страница 58: ...157 4 mm Width 116 mm Weight 800 g 119 5 55 157 4 2 2 24 5 5 Paper retract channel 85 5 100 87 6 Paper retract channel 39 1 Paper retract channel 9 5 95 M4 n 3 thread 109 116 76 4 32 11 5 11 5 2 6 NOT...

Страница 59: ...7 5 Power supply dimensions cod 963GE020000003 optional Length 127 mm Height 35 5 mm Width 56 mm 35 5 24V GND N C 1 2 3 AC INLET 56 127 DC OUTPUT WIRE 7 SPECIFICATIONS User Manual VKP80III 59...

Страница 60: ...e PAPER WITH ALIGNMENT NOTCH ON THE THERMAL SIDE only with VKP80III emulation enabled The following figure shows a sample paper with alignment notch placed on the thermal side of paper This sample pap...

Страница 61: ...7C 007D 007E 007F Dec 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 Char Hex 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 1...

Страница 62: ...85 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D...

Страница 63: ...085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D...

Страница 64: ...0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 00...

Страница 65: ...5 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 0...

Страница 66: ...08E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 15...

Страница 67: ...into the printable area will result from the font producers and the font implementation The available code tables are PC437 PC850 PC860 PC863 PC865 PC858 PC866 PC852 WPC1252 For the correct printing...

Страница 68: ...7 SPECIFICATIONS 68 VKP80III User Manual...

Страница 69: ...mables for device DESCRIPTION CODE THERMAL PAPER ROLL WITH BACK SIDE PRE PRINTED weight 58g m2 width 80mm external 48mm core 25mm 67300000000395 THERMAL PAPER ROLL weight 58g m2 width 80mm external 13...

Страница 70: ...8 CONSUMABLES 70 VKP80III User Manual...

Страница 71: ...PPLY see the paragraph 9 1 26900000000005 PAPER ROLL HOLDER WITH NEAR PAPER END SENSOR to assemble on the right side of the device see the paragraph 9 2 974DW010000318 ADJUSTABLE PAPER ROLL HOLDER WIT...

Страница 72: ...dapter cable cod 26900000000005 supplied as an accessory for connecting the printer to the external power supply unit cod 963GE020000003 optional ASSEMBLY INSTRUCTIONS Connect the adapter cable to the...

Страница 73: ...x 150 mm The paper roll holder can be only assembled on the destro side of the printer as shown in the following figures The kit includes see figure 1 Instruction sheet 2 Tie for roll blocking 3 No 4...

Страница 74: ...the printer proceed as follows 1 Place the roll holder near to the fixing holes on the right side of printer 2 Fix the roll holder with the four fixing screws supplied 3 Insert the connector for the n...

Страница 75: ...ith a tie using the appropriate slot in the back of the printer itself PAPER WIDTH ADJUSTING Paper width may be set from 50mm to 82 5mm max To adjust the width of the paper roll housing rotate the kno...

Страница 76: ...r end Move the lever up to in crease the reserve of paper move the lever down to decrease the reserve of paper see following figure USE OF TIE FOR ROLL BLOCKING Insert the tie as shown in figure to av...

Страница 77: ...roll holder assembled 116 95 60 71 119 5 85 5 100 87 6 Paper retract channel 39 1 Paper retract channel 9 5 95 M 4 n 3 t h r e a d 109 76 4 32 11 5 11 5 2 6 55 170 24 5 5 10 Paper retract channel In...

Страница 78: ...ards and it allows the use of larger width rolls of paper max 150 mm The kit includes see figure 1 Pin for paper roll with near paper end sensor 2 Paper roll holder 3 Instruction sheet 4 No 5 fixing s...

Страница 79: ...in one of the four possible mounting positions 119 5 181 5 294 1 5 0 55 157 4 2 2 10 24 5 5 Paper retract channel 95 119 5 60 1 1 63 1 1 116 85 5 100 87 6 Paper retract channel 39 1 Paper retract chan...

Страница 80: ...device prevents the insertion of paper or foreign objects into the outlet of the paper The kit includes see figure 1 Instruction sheet 2 Reserve screw 3 Shutter group 1 2 3 NOTE To assemble the kit re...

Страница 81: ...the shutter device assembled 119 5 55 45 5 157 4 2 2 18 5 19 5 Paper retract channel 7 1 15 7 25 85 5 100 87 6 Paper retract channel 39 1 Paper retract channel 9 5 95 M 4 n 3 t h r e a d 109 116 76 4...

Страница 82: ...9 ACCESSORIES 82 VKP80III User Manual...

Страница 83: ...of sensor emits a band of light and detects the quantity of light reflected to it The presence of the notch is therefore detected by the amount of light that returns to the sensor considering that the...

Страница 84: ...ure see chapter 5 and set the correct value of this parameter as described in the following table SENSOR USED see following figure VALUE OF THE NOTCH B MARK POSITION PARAMETER USING MODE OF SENSORS NO...

Страница 85: ...de of paper d i r e c t i o n o f p a p e r f e e d NON THERMAL SIDE THERMAL SIDE 1 paper with black mark on the thermal side of paper d i r e c t i o n o f p a p e r f e e d THERMAL SIDE NON THERMAL...

Страница 86: ...device offers the execution of the function of paper characterization Characterize Paper and the change of the Notch B Mark Threshold parameter which represents the detection threshold of the notch Ch...

Страница 87: ...ay between the peak value and the maximum value of the noise NON THERMAL SIDE THERMAL SIDE Notch B Mark Threshold peak noise If the maximum value of noise read by the sensor is very close to the peak...

Страница 88: ...P80III emulation Notch Distance value varies from 5mm minimum and 99 9mm maximum VKP80II emulation Notch Distance value varies from 0mm minimum and 32mm maximum If the Notch Distance value is set to 0...

Страница 89: ...n of the device with the paper path and the distances between the alignment sen sors the printing head and the cutter cutting line where A 11 9mm distance between the cutting line cutter and the print...

Страница 90: ...n the notch and the alignment point the parameters must be set on the following values Notch Distance Sign Notch Distance mm x 10 1 Notch Distance mm x 1 5 Notch Distance mm x 1 0 The Notch Distance p...

Страница 91: ...ecovery after a cut where Distance between cutter printing head 11 9mm fixed distance Value for the paper recovery after a cut in VKP80II emulat 0mm Value for the paper recovery after a cut in VKP80II...

Страница 92: ...10 ALIGNMENT 92 VKP80III User Manual...

Страница 93: ...de Reader Not present LED bar RGB hardware Not Present 35 17 1 7 3 7 INTERFACE RS232 PROGRAM MEMORY TEST OK DYNAMIC RAM TEST OK EXTERNAL MEMORY TEST OK CUTTER TEST OK HEAD VOLTAGE V 23 37 HEAD TEMPERA...

Страница 94: ...11 TECHINCAL SERVICE 94 VKP80III User Manual...

Страница 95: ......

Страница 96: ...200000000300 Rev 1 60 www custom biz CUSTOM ENGINEERING S p A World Headquarters Via Berettine 2 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All ri...

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