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Console is in sleep
mode and won’t
“wake up”
•
Machine may be in MOM mode; press and hold the Program (
/
) keys for three
seconds to deactivate MOM mode.
Console does not
“beep” when buttons
are pressed
•
Enter User Set-up by pressing and holding the Level
(
/
)keys for three seconds.
•
Press any (
/
) key until “BEEP” displays in the matrix window.
•
Press Enter until “On” is displayed.
•
Press any (
/
) key until “EXIT” displays in the matrix window, then press Enter.
•
If “BEEP” is set to “On” and the issue persists, contact your local dealer for service.
Mechanical
issues
Handlebars are loose/
wobble side-to-side
•
The screws securing the moving handlebars to the pivot shaft must be very tight. Refer
to the assembly instructions to the handlebar covers and tighten these screws.
•
If the issue persists, contact your local dealer for service.
Handlebars are loose/
wobble front-to-back
•
Contact your local dealer for service.
Machine makes
rubbing/scrubbing
noise from roller
wheels under pedals
•
Clean the chrome rails and wheels with a dry cloth or clean paper towel.
•
DO nOt use
WD-40 or silicone spray on the rails.
•
If noise persists, contact your local dealer for service.
Pedal feels like it is
thumping
•
Clean wheels and chrome rails with a dry cloth or clean paper towel.
•
If problem persists, contact your local dealer for service.
Pedal wobbles and
will not track correctly
on chrome rails
•
Contact your local dealer for service.
Machine wobbles
and is unstable on the
floor
•
The adjustable levelers may not be properly set on the machine. There are four
adjustable levelers, located on the bottom of the Octane Fitness elliptical. See
assembly instructions to correctly adjust and lock the levelers.
•
If your machine is located on a soft surface such as carpet, purchase a heavy duty
floor mat from your local dealer to place under your machine.
Resistance seems
unusually high
•
Machine may be in MOM mode; press and hold the Program (
/
) keys for three
seconds to deactivate MOM mode.
•
If the issue persists, contact your local dealer for service
Machine makes
ticking/clunking noise.
•
Contact your local dealer for service.
If you have any questions or need additional assistance please contact Octane Fitness Customer Service
at 888.OCTANE4.
