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V. Troubleshooting Guide
PROBLEM
Does not display any Mess
-age or the front panel or
STB has no power.
No Picture
Pool picture quality
No Sound
Remote Control does not
Operate
No or Bad Signal
No Signal
SOLUTION
• Check the main power cable and check that it is plugged
into a suitable power outlet.
• Check whether STB is in Standby mode.
• Ensure that the STB is switched on.
• Check the video output port (RCA jack) is firmly
connected to the TV or VCR.
• Check that you have selected the correct channel or
Video Output on your TV.
• If your TV’s video resolution is SD (576p or 480p) you
can try Change-Resolution by pressing [576,1080] key.
• See “No Picture” above.
• Check the signal level. If this is low then try adjusting the
alignment of your dish.
• See “No Picture” above.
• Check the volume level of the TV and STB.
• Check the mute status of the TV and STB.
• Point remote control directly towards the STB.
• Check and replace batteries.
• Check that nothing blocks the front panel.
• Check the LNB, replace LNB if necessary.
• Check the cable from the LNB.
• Check the position of the dish, realign dish if necessary.
• If you are using a DiSEqC 1.0, check that you have
connected the LNBs to the correct connections on the
switch.
• Check the “Signal Level” and Signal Quality”.
• See “No or Bad Signal” above.
• Check the LNB, replace LNB if necessary.
• Check the cable from the LNB.
• Check the position of the dish, realign dish if necessary.
