Service policy
1. If a product should fail during the warranty period, it will be repaired
free of charge. For out of warranty repairs, the customer will be
invoiced for repair charges at current standard labor and materials
rates.
2. Customers that return products for repairs, within the warranty
period, and the product is found to be free of defect, may be liable for
the minimum current repair charge.
Returning a product for repair
Upon determining that repair services are required, the customer
must:
1. Obtain an RMA (Return Material Authorization) number from the
Customer Service Department, 303-430–1500.
2. If the request is for an out of warranty repair, a purchase order
number or other acceptable information must be supplied by the
customer.
3. Include a list of problems encountered along with your name, address,
telephone, and RMA number.
4. Carefully package the product in an anti-static bag. (Failure to
package in anti-static material will VOID all warranties.) Then
package in a safe container for shipping.
5. Write RMA number on the outside of the box.
6. For products under warranty, the customer pays for shipping to
Octagon. Octagon pays for shipping back to customer.
7. Other conditions and limitations may apply to international
shipments.
Note
PRODUCTS RETURNED TO OCTAGON FREIGHT COLLECT OR
WITHOUT AN RMA NUMBER CANNOT BE ACCEPTED AND
WILL BE RETURNED FREIGHT COLLECT.
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