30
Troubleshooting Problems and Their Solutions
ALLURE SERIES
Problem
Check
Result
Fix
Light does
not light up
Check that the electrical connections between
the light and the supply cable have been made
correctly
Poor electrical
connection
Remake connection and seal joint
correctly
Check that the wiring polarity is correct, red to
positive and black to negative
Polarity incorrect
Change the wiring polarity and seal joint
correctly
Check that there is power supply to the light
cable connection
Poor electrical
connection
Trace the cables back, checking at joints
until break has been located. Then rectify
the problem and seal joint correctly
Check that the electrical connections between
the supply cable and the light circuit breaker or
fuse have been made correctly
Poor electrical
connection
Remake connection and seal joint
correctly
Check that the in-line fuse is intact and not
blown
Replace fuse
If fuse keeps blowing then there is a
short circuit in the light system that must
be traced and rectified. If no external
short can be located contact your dealer
Exchange the interlink cable (between light and
driver) with one from a working light
Light works, faulty
cable
Contact your dealer for a replacement
cable
Exchange the driver with one from a working
light
Light works, faulty
driver
Contact your dealer for a replacement
driver
Check that the light supply circuit breaker is
closed or the fuse has not blown
Close circuit breaker
/ replace fuse
If breaker / fuse keeps blowing then
there is a short circuit in the light system
that must be traced and rectified. If no
external short can be located contact
your dealer
ALLURE - COLOURS
Problem
Check
Result
Fix
The colour change trouble shooting problems and solutions are the same as above three tables for standard
colours, with the addition of the below:
Light does not respond to
the controller
Check DMX connections
are daisy-chained
between controllers
Not daisy-chained
Daisy-chain the DMX
connections
Check all cables are
connected correctly
Not connected correctly
Correct cabling
connections
Connections are correctly
connected
Contact the Warranty
Department
OceanLED INSTALL / ALLURE / 240717 / 7.1
