3.13
Troubleshooting
First port of call when experiencing problems is to check that you are using the most up to date
software. Oftentimes small issues are most easily resolved by updating the software
–
please try this
first. The latest software can be downloaded from here:
www.OceanInstruments.co.nz/downloads/
Problem
: SoundTrap doesn’t appear in device list when plugged into computer
Solution
: This is usually due to the batteries being dead flat. When deploying for long periods the
battery may become discharged to the point the device is incapable of communicating over the USB.
Quickest solution is to:
1.
Disconnect the SoundTrap from the USB
2.
Close the SoundTrap Host software
3.
Reconnect the SoundTrap to the USB
4.
If the blue LED indicator does not light, press the STOP button on the remote
5.
The blue LED indicator should now light to indicate battery is charging.
6.
Leave for at least 30 minutes to allow the battery to recover.
7.
Start the host software and confirm device connects.
Problem
: Offload process reports errors and produces smaller than expected files.
Solution:
This indicates errors with USB communication. Common causes include:
1. Offloading when the recorder battery is very low - recharge overnight and try again
2. Using a external hard drive on the same set of ports - this can overload the USB controller.
3. Using a USB hub - try connecting directly to the computer
4. Using a low-quality laptop - try a better computer
5. The recorder wetsocket is in poor condition - carefully clean internal contacts.
Problem
: SoundTrap still won’t connect despite having recharged the batteries.
Solution
: In cases of extreme battery discharge (e.g. a SoundTrap that has been in storage for
several months), it may be necessary to reset the device hardware. Before doing the reset, first
