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Chapter 4 How to troubleshoot the Océ CS22xx or Océ CS2236MF

How to troubleshoot the Océ CS22xx or Océ CS2236MF

How to troubleshoot the Océ CS22xx or Océ CS2236MF

Introduction

The document gives an overview of the troubleshooting workflow for the Printer, 
Scanner, Driver or Applications  of the system.
Detailed information is given as well as references to the available documentation to 
troubleshoot the system. 

Step 1: Troubleshoot the Océ CS22xx Printer Hardware

Detailed trouble shooting information is available in the Océ CS22xx  Users Guide. 
Have a look in the following chapters of the Users Guide

Troubleshooting

Error Message

Handling Paper

Step 2: Troubleshoot the Océ Printer Driver

Detailed trouble shooting information is available in the Océ CS22xx Users Guide. 
Have a look in the following chapter of the Users Guide

Software

Step 3: Troubleshoot the Océ CS22xx Printer Quality

Detailed trouble shooting information is available in the Océ CS22xx Users Guide. 
Have a look in the following chapter of the Users Guide

Enhanced Printing Options

Step 4: Troubleshoot the Océ CS41xx Scanner Hardware

Detailed trouble shooting information is available in the Océ CS41xx Scanners 
Installation Manual. 
Have a look in the following chapter of the Manual:

Chapter 5 Troubleshooting

Note: 

The scanner validation option in scanner maintenance is a successful tool to 

determine the need of cleaning or replacement of a consumable.
For detailed information see: Chapter 4 Scanner maintenance.

Содержание CS2224

Страница 1: ...Oc CS2224 Oc CS2236 and Oc CS2236MF Oc User manual Customers Support Guide...

Страница 2: ...thout written permission from Oc Oc Technologies B V makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or f...

Страница 3: ...n are referred to by their general trade names In most if not all cases these designations are claimed as trademarks or registered trademarks of their respective companies Notes for the reader Introdu...

Страница 4: ...llation of the Oc CS41xx Scanner Detailed information of the installation of the stand and the scanner Installation of the Printer and the Printer Driver Information as a reference to the available do...

Страница 5: ...Oc CS22xx instead of Oc CS2224 or Oc CS2236 The following documentation is available for the Oc CS2224 Printer Oc CS2224 Quick Start Guide as a printed document Oc CS2224 Reference Guide on CD ROM Oc...

Страница 6: ...6 About this Manual...

Страница 7: ...Printer and Oc Printer Driver 52 Installation of the Oc CS2236 Printer and the Oc Printer Driver 52 Scanner Maintenance procedure 53 Scanner Maintenance procedure 53 Installation and use of Oc Copy E...

Страница 8: ...8 Contents...

Страница 9: ...9 Chapter 1 Install and use the Oc Printer driver...

Страница 10: ...ne after the installation of the Oc CS22xx printer The installation of the Printer is given in the Oc CS22xx Quick Start Guide Install the Oc Printer Driver Example of a TCP IP setup 1 Insert the prov...

Страница 11: ...11 How to install the Oc Printer Driver 6 7 Open the folder WinXP_2K 7 8 Double click on Setup exe...

Страница 12: ...Install and use the Oc Printer driver How to install the Oc Printer Driver 8 9 The Setup Wizard is started Select the required language Click on Next 9 10 Read the software license agreement Click on...

Страница 13: ...13 How to install the Oc Printer Driver 10 11 Select the Manually Set Port to install Click on Next 11 12 Select Add Port 12 13 Select the port to add Example Standard TCP IP Port Click on OK...

Страница 14: ...to install the Oc Printer Driver 13 14 The Add Standard TCP IP Printer Port Wizard is started Click on Next 14 15 Enter the Printer Name IP Address and or Port Name Click on Next 15 16 The Completing...

Страница 15: ...15 How to install the Oc Printer Driver 16 17 The overview of the Set up Wizard is given Click on Next 17 18 Confirm the settings Click on Start 18 19 The printer driver is now installed...

Страница 16: ...r driver settings take effect after the restart of the computer 20 How to install the Status Monitor 1 Insert the provided User Software CD ROM in the CD ROM drive 2 Open the Explorer 3 Browse to the...

Страница 17: ...c Printer Driver 21 8 The InstallShield Wizard is started 22 9 The Welcome screen is visible Click on Next 23 10 Read the software license agreement Select I accept the terms of the license agreement...

Страница 18: ...iver How to install the Oc Printer Driver 24 11 Choose the Destination Location If needed Browse to the required destination Click on Next 25 12 The Ready to Install the Program screen is visible Clic...

Страница 19: ...How to install the Oc Printer Driver 27 14 The InstallShield Wizard is completed Click on Finish 28 The back channel communication with the printer Status of the printer Ink level etc is now availabl...

Страница 20: ...y select the correct Oc Media profiles and colour settings This means you will get the same high quality result every time and consistent colours between various Oc media How to use the Oc Printer Dri...

Страница 21: ...zoom scale to a different size enable Enlarged Reduced Printing and specify your preferences To save media you can enable Rotate Page 90 degrees or open the Layout tab and select the option no spaces...

Страница 22: ...22 Chapter 1 Install and use the Oc Printer driver How to use the Oc Printer Driver...

Страница 23: ...23 Chapter 2 Installation and use of Onyx CADPro or Onyx GraphicsPro Optional...

Страница 24: ...Onyx GraphicsPro is identical to the installation of Onyx CADPro Installation procedure Dongle 1 Insert the USB Dongle Hardlock in the USB slot of the PC 2 The Found New Hardware Wizard is started Se...

Страница 25: ...llation of Onyx CADPro or Onyx GraphicsPro 33 4 Click on OK 34 5 The installation directory is shown If necessary browse to another location Click on Next 35 6 Activate the License agreement and click...

Страница 26: ...or Onyx GraphicsPro Optional The Installation of Onyx CADPro or Onyx GraphicsPro 36 7 The installation of the program is started 37 8 Click on Finish 38 9 The supported printers are shown Select a pr...

Страница 27: ...is activated Click on the Request Registration Code button The registration is automatically done 41 2 In case the automatic registration was not possible do the manual registration Write down the ser...

Страница 28: ...e from the e mail into the window Click on Register 44 Installation Network configuration Example TCP IP 1 Select TCP IP Printer and click on the Configure button 45 2 Enter the Host name or IP addres...

Страница 29: ...tallation of Onyx CADPro or Onyx GraphicsPro Click on OK 46 3 Activate the Test button to validate the TCP IP address Click on OK 47 4 Click on OK The installation registration and configuration is fi...

Страница 30: ...ver the network to a Hot folder 1 Use Onyx CADPro and the RIP Queue 1 Start CADPro Double click the CAD Print desktop icon or Browse to Start All Programs CADPro 7 CAD Print The CADPro RIP Queue will...

Страница 31: ...in the background 51 4 After processing the files the processed files will be available in the CADPro RIP Queue Indication in the CADPro RIP Queue A Processed file B Select printer C Click the Print...

Страница 32: ...wse to Start All Programs CADPro 7 CAD Print The CADPro RIP Queue will also be launched in the background 53 A shortcut of the Hot folders is created on the desktop 2 Copy Paste a HPGL 2 file from Win...

Страница 33: ...ation is used to print over the network Note Only a limited amount of known users a Windows related issue can simultaneous access this shared folder For details contact your local IT administator 55 2...

Страница 34: ...o Optional The use of Onyx CADPro 57 4 The 6 Hot folders are shown 58 5 Copy Paste a HPGL 2 file from Windows Explorer to the required Hot folder The file is printed Note If you use the Drag and Drop...

Страница 35: ...o and Print over the network to a Hot folder 4 Use Onyx GraphicsPro and the virtual Postscript printer 1 Use Onyx GraphicsPro and the RIP Queue 1 Start GraphicsPro Double click the CAD Print desktop i...

Страница 36: ...ro Optional The use of Onyx GraphicsPro 60 4 The selected file is interpreted rendered and added to the job list 61 5 Indication in the GraphicsPro RIP Queue A Processed file B Select printer C Click...

Страница 37: ...ro 7 CAD Print The GraphicsPro RIP Queue will also be launched in the background 63 A shortcut of the Hot folders is created on the desktop 2 Copy Paste a HPGL 2 file from Windows Explorer to the shor...

Страница 38: ...der on the PC with the GraphicsPro installation is used to print over the network Note Only a limited amount of known users a Windows related issue can simultaneous access this shared folder For detai...

Страница 39: ...ed Hot folder The file is printed Note If you use the Drag and Drop function the file is dropped in the Hot folder and will be deleted 4 Use Onyx GraphicsPro and the virtual Postscript printer During...

Страница 40: ...40 Chapter 2 Installation and use of Onyx CADPro or Onyx GraphicsPro Optional The use of Onyx GraphicsPro This printer driver is shared by default The driver sends a file to the rip queue spooler 69...

Страница 41: ...41 Chapter 3 How to install and use the Oc CS2236MF...

Страница 42: ...CS2236MF Content and dimensions of the Box Installation of the Oc CS41xx Scanner Content and dimensions of the Box Introduction The scanner is delivered in a box This document describes the content an...

Страница 43: ...leaning cloth Original guides Oc Scanner Maintenance Utility CD ROM SM Scanner Maintenance folder packed Basic calibration sheet with IT8 sheet including floppy with reference file Dust cover Scanner...

Страница 44: ...the Scanner Assemble the Stand of the Scanner Introduction This document describes the assembly of the scanner stand Required tool Torx key delivered with the scanner Illustration 70 Assembly 1 Fix th...

Страница 45: ...71 72 2 Attach the base bar with the holes at the bottom to the 2 feet 2 x 3 Torx screws 73 74 3 Put the stand on the feet 4 Fix the top bar to the legs 2 x 2 Torx screws Note Watch the position of t...

Страница 46: ...46 Chapter 3 How to install and use the Oc CS2236MF Assemble the Stand of the Scanner 75 76 5 Tighten all the 16 Torx screws 6 Mount the receiving rack 77...

Страница 47: ...scanner Required tool Screw driver Caution 2 Persons are required to lift the scanner Install the scanner on the stand 1 Lock the wheels of the stand 78 2 Lift with 2 persons the scanner out of the b...

Страница 48: ...n of the Scanner 79 3 Check the position of the rubber feet Position the rubber feet of the scanner in the key holes of the stand 4 Fix the scanner to the stand with 4 screws 80 5 Open the cover Remov...

Страница 49: ...e USB2 or FireWire cable to the scanner and guide the cable through the scanner to the rear side of the scanner Note Do not connect the cable to the PC 83 8 Take the mains supply cable out of the box...

Страница 50: ...0 Chapter 3 How to install and use the Oc CS2236MF Installation of the Scanner 84 9 Switch on the scanner Note Let the exposure lamp of the scanner warm up for at least 1 hour Reason Good scan quality...

Страница 51: ...ner 85 3 Install the Oc Scanner Agent software on the customer PC For detailed information See Scanner Maintenance kit User Manual Chapter 2 4 Connect the USB or FireWire IEEE 1394 cable of the scanne...

Страница 52: ...er Introduction This document indicates were to find the information for the installation of the Oc CS2236 Printer and Oc Printer Driver Installation procedure 1 The information for the installation o...

Страница 53: ...ce procedure The Scanner Maintenance procedure is divided into three consecutive tasks Cleaning Camera alignment Calibration Note The scanner validation option in scanner maintenance is a successful t...

Страница 54: ...if the Oc Printer Driver is installed If not The installation of the Printer Driver is given in the Oc CS2236 Quick Start Guide Check if Oc Scanner Agent detects the scanner How to install Oc Copy Eas...

Страница 55: ...55 Installation of Oc Copy Easy 87 6 Click on Yes to accept the License Agreement 88 7 Click Next to install the application...

Страница 56: ...56 Chapter 3 How to install and use the Oc CS2236MF Installation of Oc Copy Easy 89 8 Click Finish to finalise the installation 90...

Страница 57: ...tware by entering your code manually The window for licensing the software appears automatically at first start You will find the keycode target and the code in the product box After licensing the cod...

Страница 58: ...on 8 3 as an update of Oc Copy Easy 8 2 Note The keycode is case sensitive The fonts will be red until the code is complete and error free Retrieve the current keycode 1 Start Oc Copy Easy 8 2 2 Go to...

Страница 59: ...Start the Oc Copy Easy application The Oc Copy Easy window and a Hardware window appears 91 2 Select at the Scanner window the connected scanner Example Oc CS4142 3 Double Click in the available Prin...

Страница 60: ...60 Chapter 3 How to install and use the Oc CS2236MF The configuration of Oc Copy Easy 92 5 Click on Next 6 Click on Finish 7 Click on OK in the Hardware window...

Страница 61: ...Copy Easy Introduction This document describes how to make a copy with Oc Copy Easy How to make a copy with Oc Copy Easy 1 Start Oc Copy Easy 93 2 Set the Original Size 3 Set the Copy Size 4 Select C...

Страница 62: ...n with Oc Copy Easy Introduction This document describes how to make a scan with Oc Copy Easy How to make a scan with Oc Copy Easy 1 Start Oc Copy Easy 2 Select File Scan into File Mode 94 3 Select th...

Страница 63: ...63 How to make a scan with Oc Copy Easy 8 Select the Original Type 9 Click on the Scan button...

Страница 64: ...f Onyx GraphicsPro or Onyx CADPro Optional Installation and use of Onyx CADPro or Onyx GraphicsPro Optional Installation and use of Onyx CADPro or Onyx GraphicsPro For detailed information about the i...

Страница 65: ...65 Chapter 4 How to troubleshoot the Oc CS22xx or Oc CS2236MF...

Страница 66: ...Paper Step 2 Troubleshoot the Oc Printer Driver Detailed trouble shooting information is available in the Oc CS22xx Users Guide Have a look in the following chapter of the Users Guide Software Step 3...

Страница 67: ...e information Examples Not connected Sleep mode Check the colour of the copy button Green colour The system is OK Other colour Move the cursor over the copy button Check the information Examples Media...

Страница 68: ...CADPro Check the network cable Check if the IP address of the printer as used in in the driver is correct Report the problem to Oc Before you report the problem to Oc make sure you have done the nece...

Страница 69: ...69 Appendix A Appendix...

Страница 70: ...of this manual convenient in size readability and arrangement page layout chapter order etc O Yes O No Could you find the information you were looking for O Always O Most of the times O Sometimes O N...

Страница 71: ...in your occupation Name Occupation Company Phone Address City Country Please return this sheet to Oc Technologies B V For the attention of ITC User Documentation P O Box 101 5900 MA Venlo The Netherl...

Страница 72: ...Street Suite 1100 Toronto Ontario M2N 6K8 Canada http www oce ca Oc Office Equipment Beijing Co Ltd Xu Mu Cheng Chaoyang District Beijing 100028 China http www oce com cn Oc Czech Republic ltd Hanusov...

Страница 73: ...Bhd 3 01 Level 3 Wisma Academy Lot 4A Jalan 19 1 46300 Petalig Jaya Selangor Darul Ehsan Malaysia http www ocemal com my Oc Mexico S A de C V Prolongaci n Reforma 1236 4to Piso Col Santa F Del Cuajim...

Страница 74: ...d Oc Espa a SA Business Park Mas Blau Osona 2 08820 El Prat de Llobregat Barcelona Spain http www oce es Oc Svenska AB Sollentunav gen 84 191 27 Sollentuna Sweden http www oce se Oc Schweiz AG S gerei...

Страница 75: ...10 24 47 51 52 54 K Keycode 57 58 M Maintenance 53 N Note 3 O Oc Copy Easy 54 57 58 59 61 62 Oc CS2236 Printer 52 Oc CS2236MF 66 Oc CS22xx 66 Oc CS4136 4142 42 Oc Printer Driver 10 20 52 Onyx CADPro...

Страница 76: ...76 Index...

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