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Troubleshooting information is regularly updated on the WaterMe website.
Please visit www.waterme.com.au/support for latest information on your WaterMe controller.
SECTION 12
Troubleshooting
Problem
Solution
WaterMe is unable to connect
to the network. No solid green
status light.
•
Check to make sure that your correct SSID & password have been entered during the
smart confi guration process
•
Ensure that the network cable is securely connected and undamaged
The solenoid valves do not
operate
•
Check that the physical connection to the solenoids are in place
•
Check the correct solenoid valve voltage
•
Check that the correct settings for 24VAC/DC latching is selected. This option is found
within the settings screen on your mobile or web interface
•
Check to make sure that the wire of the solenoid valve is secured to the correct
zone valve terminal connection. Ensure that the other wire of the solenoid is
securely connected to ground of terminal strip
The fl ow sensor is not working
correctly
•
Check the connections to ensure that the correct wires are connected to the
terminal block
•
Ensure that the fl ow sensor does not have any debris trapping the impeller of the
fl ow sensor
Status light is not lit
•
The status light should always be on displaying red/green or a combination of both
•
Check that the power pack is securely connected to the WaterMe device.
•
Ensure power is available at the socket outlet.
No zones are passing water but
zone LEDs are active
•
Check wiring connection to the master valve
•
Make sure master valve is operational
Unusual behavior from the
controller
•
Switch off controller, wait 10 seconds then switch back on
Wi-Fi doesn’t connect during
the WaterMe activation process
•
If you have more than one controller connected to the Wi-Fi network WaterMe will
not connect. Disconnect the power from the currently active controller and restart
the activation process.
If you are still having trouble with your WaterMe controller please contact customer support at [email protected]
SECTION 9.0
