75
TROUBLESHOOTING
Problem
Cause
Solution
FM: Hiss
DAB: burbling,
intermittent or
cut-out
Low signal
strength
Check/move antenna.
Move radio.
Rescan local (high-strength) stations only
DAB: ‘No stations
available’
message
Low signal
strength
As above, then rescan stations.
Cannot connect to
Internet
Internet con-
nection down
Check, if Internet is working for a computer connected to the same
network
Firewall
preventing
access
Check the following ports are open: UDP and TCP ports 80 and 123; DNS
port 53. Some Internet radio stations may require additional ports to be
opened.
Cannot connect to
network
Network down Check that network is working between a computer and the router
Firewall preven-
ting
access
Check the following ports are open on the router: UDP and TCP ports
80 and 123; DNS port 53. Windows shares: ports 135 – 139 and 445.
Windows Media Player: varies – non-Microsoft firewalls may require
configuration for UPnP.