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NTI
Mini Server Environment Monitoring System
106
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the answer
is not found in the chart, a solution may be found in the knowledgebase on our website at
http://information.networktechinc.com/jive/kbindex.jspa
or please call us directly at (
800) 742-8324 (800-RGB-TECH)
or
(330) 562-7070
and we will be happy to assist in any way we can.
Problem
Cause
Solution
Cannot connect via telnet
telnet service not enabled
Enable telnet (page 38)
Cannot connect via web
interface- no login
screen
•
wrong IP address
•
HTTP not enabled
•
HTTP moved from default (port
80)
•
Use Discovery Tool to locate configured IP address
(page 17)
•
Enable HTTP (page 36)
•
Identify port number assigned (page 36)
Cannot get Discovery Tool
to work
Java not installed
Java Runtime Environment must be installed before the
Discovery Tool can be used (page 17)
LDAP user cannot login
Login username and/or password does
not match same in ENVIROMUX user
list
Make sure the username and password used in the LDAP
server matches the username and password in the
ENVIROMUX user configuration (page 39)
Cannot login
cannot remember root password
Either restore default settings (page 78) or contact NTI for
assistance
SMTP Error Codes:
Without
SSL
enabled:
Meaning
Comments
-1
SMTP_CONN_ERR,
Cannot establish a connection to the SMTP server. Possible
reasons: bad setting for IP of SMTP server, firewall blocking the
connection
-4
SMTP_SERVER_NOT_READY_ERR, Server
denied
connection
-5
SMTP_EHLO_ERR,
Server did not answer to HELO command
-6
SMTP_AUTH_NO_SUPPORT_ERR,
Authentication method is not supported
-7
SMTP_AUTH_FAILURE_ERR,
Authentication failure (user or password rejected)
-8
SMTP_BAD_FROM_ERR,
SMTP Server did not accept the sender e-mail address
-9
SMTP_BAD_TO_ERR,
SMTP Server did not accept the destination e-mail address
-10
SMTP_DATA_ERR,
SMTP Server did not accept the DATA command
-11
SMTP_BAD_DATA_ERR,
SMTP Server did not accept the body of e-mail message
With
SSL
enabled:
-100
SMTP_SSL_CONN_ERR,
-99
SMTP_SSL_CONN_ERR1,
-98
SMTP_SSL_CONN_ERR2,
Cannot establish a connection to the SMTP server. Possible
reasons: bad setting for IP of SMTP server, firewall blocking the
connection
-97
SMTP_SSL_PROTOCOL_ERR,
SMTP server connected but did not accept SSL connection
-95
SMTP_SSL_SERVER_NOT_READY_ERR,
Server denied connection
-94
SMTP_SSL_EHLO_ERR,
Server did not answer to HELO command
-93
SMTP_SSL_AUTH_NO_SUPPORT_ERR, Authentication
method is not supported
-92
SMTP_SSL_AUTH_FAILURE_ERR,
Authentication failure (user or password rejected)
-91
SMTP_SSL_BAD_FROM_ERR,
SMTP Server did not accept the sender e-mail address
-90
SMTP_SSL_BAD_TO_ERR,
SMTP Server did not accept the destination e-mail address
-89
SMTP_SSL_DATA_ERR,
SMTP Server did not accept the DATA command
-88
SMTP_SSL_BAD_DATA_ERR,
SMTP Server did not accept the body of e-mail message