Troubleshooting Secure Gateway
Troubleshooting Secure Gateway issues
Intellisync Mobile Suite Secure Gateway Administrator’s Guide
3–3
Verify network configuration on Secure Gateway server(s)
1. Add all IP addresses bound to all NICs to the hosts file, resolving to the
hostname.
2. Remove all registered DNS server entries on all NICs.
3. Disable the "Register this connection's addresses in DNS" setting on all NICs.
4. Remove all registered WINS server entries on all NICs.
5. Disable the "Enable LMHOSTS lookup" setting on all NICs.
6. Set the "NetBIOS" setting to "Disable NetBIOS over TCP/IP" on all NICs.
7. Verify that "ipconfig /all" returns correct and expected values.
8. Verify that "netstat -a" returns correct and expected values.
Verify firewall router configuration
1. Verify that any nodes (usually firewalls and load balancers) between the
Internet and the Secure Gateway server allow idle connections on port 80 and
3102 to stay active for longer than 15 minutes.
2. Verify that no IDS or packet inspection devices modify data on port 80 or
3102.
Test network connections
1. From a computer connected to the Internet, use a browser to verify you can
access the Intellisync Mobile Suite Web site.
2. From a test device, use the browser to verify you can access the Intellisync
Mobile Suite Web site.
3. Run SocketLife on the Secure Gateway server and verify that a Palm device
can consistently connect to port 80 and 3102 with a Seed Time value of 1, 5
and 15. You can obtain a copy of the SocketLife program from Intellisync
Technical Support.
