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Troubleshooting

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Troubleshooting

This section discusses the following troubleshooting issues for the iFolder client:

Š

Section B.1, “First Attempt at Connecting to The iFolder Server Fails,” on page 105

Š

Section B.2, “First Attempt at Starting iFolder Client for Linux Fails,” on page 105

Š

Section B.3, “Encrypted iFolders Take a Long Time to Synchronize,” on page 106

Š

Section B.4, “iFolder File Fails to Synchronize,” on page 106

Š

Section B.5, “Client File Fails to Synchronize to the Server Even after Conflict Resolution,” on 
page 107

Š

Section B.6, “All iFolders in an Account Fail to Synchronize,” on page 107

Š

Section B.7, “Problem Synchronizing Some Files on a FAT32 File System on Linux,” on 
page 107

Š

Section B.8, “Client Fails to Set Up a New iFolder Account,” on page 108

Š

Section B.9, “Repopulating Contents of a Read Only iFolder,” on page 108

Š

Section B.10, “GroupWise Files Become Corrupted in an iFolder,” on page 108

Š

Section B.11, “Possible Slowed Performance With ZoneAlarm 4.5 or Earlier,” on page 109

Additional Reading

For an additional listing of questions and answers that have been submitted by Administrators and 
iFolder users, see the following:

Š

OES2: Novell iFolder 3.6 Administration Guide

Š

“

Troubleshooting Tips For Novell iFolder 3.6

” 

Š

“

Frequently Asked Questions

” 

Š

iFolder 3 Website (http://www.ifolder.com/index.php/FAQ)

B.1  First Attempt at Connecting to The iFolder 

Server Fails

iFolder does not currently allow you to connect to the server on your first attempt. When it fails to 
connect to the server, quit the client and delete the local Simias store. After a few seconds, start the 
client and try connecting to the server again.

B.2  First Attempt at Starting iFolder Client for 

Linux Fails

You cannot currently launch the iFolder Linux client on your first attempt. When it fails to launch, 
consider the following action:

1

Open a terminal console and run 

pkill simias

 to end the simias process.

Содержание IFOLDER 3.6 - CROSS-PLATFORM

Страница 1: ...Novell www novell com novdocx en 11 July 2008 AUTHORIZED DOCUMENTATION OES 2 Novell iFolder 3 6 Cross Platform User Guide iFolderTM 3 6 April 2008 Cross Platform User Guide...

Страница 2: ...k Cover Texts A copy of the GFDL can be found at GNU Free Documentation Licence http www fsf org licenses fdl html THIS DOCUMENT AND MODIFIED VERSIONS OF THIS DOCUMENT ARE PROVIDED UNDER THE TERMS OF...

Страница 3: ...man Street Suite 500 Waltham MA 02451 U S A www novell com Online Documentation To access the online documentation for this and other Novell products and to get updates see The Novell Documentation We...

Страница 4: ...Trademarks For Novell trademarks see The Novell Trademark and Service Mark list http www novell com company legal trademarks tmlist html Third Party Materials All third party trademarks are the prope...

Страница 5: ...der 3 4 19 2 3 What s New for iFolder 3 2 19 2 4 What s New for iFolder 3 1 20 2 5 What s New for iFolder 3 0 20 2 6 Client Features and Capabilities 20 2 7 Web Access Features and Capabilities 24 2 8...

Страница 6: ...er for Windows 46 5 4 Updating iFolder 46 5 5 Updating Mono for Linux 47 5 6 What s Next 47 6 Managing iFolder Accounts and Preferences 49 6 1 Starting the iFolder Client 49 6 1 1 Linux 50 6 1 2 Windo...

Страница 7: ...izing Files on Demand 88 7 12 2 Configuring the Synchronization Interval 88 7 13 Resolving File Conflicts 88 7 13 1 Resolving File Version Conflicts 88 7 13 2 Resolving Filename Conflicts 89 7 14 Movi...

Страница 8: ...with Novell iFolder 3 6 112 C 1 4 What s New for iFolder 3 6 112 C 1 5 Novell iFolder Migration and Upgrade 112 C 1 6 Downloading the iFolder Client Install Files 113 C 1 7 Installing the iFolder Cli...

Страница 9: ...hooting on page 105 Audience This guide is intended for users of the iFolder client and iFolder Web access for Novell iFolder 3 6 Feedback We want to hear your comments and suggestions about this manu...

Страница 10: ...n a cross reference path A trademark symbol TM etc denotes a Novell trademark An asterisk denotes a third party trademark When a single pathname can be written with a backslash for some platforms or a...

Страница 11: ...nt making it easy to create and manage multiple iFolders Is highly scalable and flexible with no practical limit on the number of iFolders per user or on the number of members per iFolder With encrypt...

Страница 12: ...ive and you are working online You can access data in your local iFolders at any time whether you are logged in to the account or not For information see Section 6 2 Configuring an iFolder Account on...

Страница 13: ...older client and created an iFolder for them iFolder also allows you to share multiple iFolders and their separate content with other authorized users For more information on shared iFolder see Shared...

Страница 14: ...age 69 IMPORTANT You cannot share your encrypted iFolders and the shared iFolders cannot be encrypted 1 5 2 iFolder Access Rights The iFolder client supports the owner and three levels of access for m...

Страница 15: ...encrypt and save your files on the server and retrieve them through a passphrase known only to you If you forget your passphrase the recovery agent you have selected during the creation of the encrypt...

Страница 16: ...make use of this facility through the Web 1 5 6 Migration Novell iFolder 3 6 provides a simple hassle free migration from iFolder 2 x to the iFolder client for Novell iFolder 3 6 The Migration Wizard...

Страница 17: ...What s Next For information about configuring using the iFolder client see the following Chapter 6 Managing iFolder Accounts and Preferences on page 49 Chapter 7 Managing iFolders on page 69 Chapter...

Страница 18: ...18 OES 2 Novell iFolder 3 6 Cross Platform User Guide novdocx en 11 July 2008...

Страница 19: ...Administration Guide http www novell com documentation beta ifolder3 2 1 What s New for iFolder 3 6 The following capabilities and features were added in the iFolder client for Novell iFolder 3 6 Web...

Страница 20: ...d with a different group of users For a shared iFolder if you own it or are a member with the Full Control right you can control who participates in the iFolder and control the level of access granted...

Страница 21: ...username and password authentication via your LDAP server Yes with username and password authentication via your LDAP server Encrypted data transfer Yes with the encrypted iFolder option The Blowfish...

Страница 22: ...rd for that username and its iFolder account Yes as the owner user or a member user with the Full Control right For each iFolder specify a list of users For each member of an iFolder specify different...

Страница 23: ...s system wide quota An iFolder member can specify a quota for the iFolder on each computer where the iFolder is set up Minimum synchronization interval You set a synchronization interval for each wor...

Страница 24: ...let or Novell NetStorage for NetWare servers only For iFolder 2 1 5 and later Novell NetStorage for Novell Open Enterprise Server both Linux and NetWare servers iFolder 3 6 Web Access server for Novel...

Страница 25: ...me and password authentication via your LDAP server Yes with username and password authentication via your LDAP server Encrypted data transfer Yes with the encrypted iFolder option The Blowfish algori...

Страница 26: ...26 OES 2 Novell iFolder 3 6 Cross Platform User Guide novdocx en 11 July 2008...

Страница 27: ...onization and backup of files in your local iFolders It allows local files to automatically follow you everywhere online offline all the time across computers You simply save your files locally as you...

Страница 28: ...terprise account with Nigel Luc and Alice Nigel travels frequently so he also sets up the iFolder on his laptop iFolder members can upload and download files from the Denmark iFolder from anywhere usi...

Страница 29: ...orts only one account for a given iFolder server domain under your current local login identity If you have multiple identities on the local computer each identity can have its own account on the same...

Страница 30: ...rs are assigned temporarily to the iFolder administrator who serves as a temporary custodial owner Membership and synchronization continues while the iFolder administrator determines whether an orphan...

Страница 31: ...file system restriction per volume This facilitates to move data across the volumes based on file size and storage space availability 3 4 9 File Synchronization and Data Management Your iFolder files...

Страница 32: ...32 OES 2 Novell iFolder 3 6 Cross Platform User Guide novdocx en 11 July 2008...

Страница 33: ...nd easily During the startup the Migration Assistant detects the 2 x installation and prompts you to migrate your data During the data migration it prompts you again to convert the existing folders or...

Страница 34: ...Select the 2 x iFolder you want to migrate then click Migrate to display the Migration Assistant You can also reach the Migration Assistant by clicking iFolder Migration Migrate from iFolder 2 x The...

Страница 35: ...a copy of the iFolder 2 x files and convert it to the iFolder 3 6 This does not remove the files from the iFolder 2 x domain even after you migrate the files to the iFolder 3 6 domain If you select t...

Страница 36: ...s follows 7a Select the domain from the drop down list 7b Select the desired security option Select Encrypted to encrypt the selected iFolder If you did not set your passphrase during login iFolder pr...

Страница 37: ...11 July 2008 9 Verify that the information you have entered is correct If necessary click Back to return to previous pages to make corrections or If the information is correct click Migrate to begin m...

Страница 38: ...the RPM packages The root password is asked for during the upgrade If you do not have root access rights the package is not installed automatically However the client packages are downloaded to a temp...

Страница 39: ...prompt run install ifolder sh 2 Enter root password when asked for This closes the iFolder client if it is already running then it updates the XSP Web server and iFolder client along with the Nautilus...

Страница 40: ...40 OES 2 Novell iFolder 3 6 Cross Platform User Guide novdocx en 11 July 2008...

Страница 41: ...iFolder your workstation must meet the prerequisites discussed in the following sections Section 5 1 1 Hardware on page 41 Section 5 1 2 Client Computers on page 42 Section 5 1 3 Mono on page 42 Sect...

Страница 42: ...rn applications Based on the ECMA ISO Standards Mono can run existing programs that target the NET or Java frameworks The Mono Project is an open source effort led by Novell and is the foundation for...

Страница 43: ...erprise servers where you have iFolder accounts 5 1 6 Enterprise Server Contact your iFolder administrator to get the server IP address or DNS name of the Novell iFolder 3 6 enterprise server for your...

Страница 44: ..._64 folders that respectively contain the 32 bit and 64 bit versions of client RPMs NOTE There is no iFolder client available for Windows XP SP2 64 bit Depending on your system you should now have the...

Страница 45: ...no 1 1 18 and greater with XSP 1 1 18 and greater IMPORTANT Do not install the client rpm files on a server machine 1 Specify the location of the files as an Installation Source in YaST 1a Navigate to...

Страница 46: ...omputer with the user identity you want to use when you create iFolders iFolder begins automatically whenever you log on to your computer and prompts you to create an iFolder account If it does not st...

Страница 47: ...older updates If you need to upgrade Mono for another reason please check the online documentation to see if the version is explicitly supported and to learn any necessary steps to make the upgrade wo...

Страница 48: ...48 OES 2 Novell iFolder 3 6 Cross Platform User Guide novdocx en 11 July 2008...

Страница 49: ...ription iFolder Application Icon appears in the Notification area of the taskbar iFolder is integrated in the desktop environment The iFolder emblem green i Description iFolder Icon appears on iFolder...

Страница 50: ...to add iFolder as a program to start when you log in to your computer To disable iFolder from starting automatically on login do one of the following Open the applications menu locate and right click...

Страница 51: ...the Desktop then click Apply 3 Click OK to close the iFolders Preferences dialog box Starting iFolder Manually 1 Log on to the computer with the local Windows user identity you want to use when you cr...

Страница 52: ...t click the iFolder Services icon Description iFolder Application Icon in the Notification area select Accounts to open the iFolder Preferences dialog box to the Accounts tab then click Add to open th...

Страница 53: ...this my default server to make this server the one selected by default in the drop down list of servers when you create and upload iFolders User Name Specify your user identity for this account Your...

Страница 54: ...ctions if necessary then click Connect to validate the settings by logging in to the iFolder server Description iFolder Account Assistant Verify and Connect Page 5 If you are prompted to Accept the ce...

Страница 55: ...u want to create If you choose Encrypted it prompts you to give the passphrase For more information see Step 3 on page 53 NOTE If your iFolder Admin is not enabled your Encryption policy you can creat...

Страница 56: ...ies iFolders that are available for download This initial download can take a few seconds to a few minutes depending on the size of the user list for the account 8 Verify that the account you set up a...

Страница 57: ...vices icon in the Notification area then select iFolders to open the iFolder browser Continue with Section 7 5 Creating and Uploading an iFolder on page 74 Description iFolder Client Menu If iFolders...

Страница 58: ...needed To enable or disable Remember My Password for an existing iFolder account 1 Right click the iFolder Services icon Description iFolder Application Icon in the Notification area then select Accou...

Страница 59: ...the user identity for this account such as your network user ID LDAP common name or your e mail address This setting cannot be modified The username is specified when you set up the account in the iFo...

Страница 60: ...y and save the new password Account Properties Identity tab Yes Quota Reports the total amount of space allocated to your iFolder account on the enterprise server This value might be the default quota...

Страница 61: ...server side You can expect the following behavior when this occurs If you are logged in when the account is disabled from the server side you can manage your iFolders and your iFolder data continues t...

Страница 62: ...nnect select to enable deselect to disable Account is default select to enable available only if multiple accounts exist 6 Select the Disk Space tab to view the following parameters for the selected a...

Страница 63: ...the local username where you set up the iFolder account For those accounts where you have enabled Remember My Password synchronization occurs in the background at the specified Synchronization Interva...

Страница 64: ...cur the iFolder Error icon is displayed on the iFolder when iFolder is running Notify When a User Joins Select this option to enable a pop up message in the Notification area whenever a user accepts a...

Страница 65: ...ic between the iFolder and Mono XSP server whenever iFolder contacts the server to synchronize its list of users and iFolder data Select Allow to permit the iFolder traffic for this session If you all...

Страница 66: ...ndows is c documents and settings username local settings application data simias WorkArea simias wf guid The simias WorkArea directory is where iFolder stages files for download from the server If an...

Страница 67: ...account is removed from the local computer If you decide to use this account again on this or another computer you must set up the account and its iFolders just as you did when it was new To delete a...

Страница 68: ...older Application Icon in the Notification area then select Accounts Settings to open the iFolder Preferences dialog to the Accounts Settings tab 2 Locate the account you want to manage then deselect...

Страница 69: ...84 Section 7 10 Managing Passphrase for Encrypted iFolders on page 85 Section 7 11 Setting an iFolder Quota on page 87 Section 7 12 Synchronizing Files on page 87 Section 7 13 Resolving File Conflict...

Страница 70: ...d in the same iFolder server domain When multiple users share a computer the local copies of your iFolders are private to your storage space on the disk if the file system supports privacy features an...

Страница 71: ...de them from being synchronized on your system Usually hidden files are relevant only to the particular computer where they were created and they change every time the file or directory is accessed Yo...

Страница 72: ...and related tasks Table 7 1 Description of iFolder Icons iFolder Icon Description The iFolder Services icon is displayed for the iFolder 3 Client in the desktop Applications menu When iFolder is runn...

Страница 73: ...ation see Automatically connect in Section 6 4 Viewing and Modifying iFolder Account Settings on page 58 The server is down or your account is disabled on the server side Contact your iFolder administ...

Страница 74: ...all member iFolders Each workstation can specify a different parent directory for the shared iFolder Section 7 5 1 Linux on page 74 Section 7 5 2 Windows on page 76 Section 7 5 3 Creating iFolders on...

Страница 75: ...r to create an encrypted iFolders or it to be shared with other users IMPORTANT You are permitted to create encrypted iFolders only if your iFolder Administrator has set your encryption policy to On I...

Страница 76: ...ght click the folder icon then click Convert to an iFolder On the toolbar click File Convert to an iFolder The folder icon Description Folder Icon changes to a folder with an overlay of the iFolder em...

Страница 77: ...ke New Folder to create it and select the newly created folder 6 Select the iFolder type from one of the following from the given options IMPORTANT You are permitted to create encrypted iFolders only...

Страница 78: ...Icon changes to a folder with an overlay of the iFolder emblem green i 3 If the iFolder Created message appears do one of the following Click Close to dismiss the message Select Do Not Show This Mess...

Страница 79: ...at32mntpt for a FAT32 drive or partition enter mkdir home jsmith fat32mntpt 3 Mount the FAT32 drive at the desired mount point At a command prompt enter mount t vfat dev hda1 home username fsmount Rep...

Страница 80: ...se state is iFolder User Yes No No No Set a quota for the iFolder Yes No No No Make the iFolder available to other users sharing Yes Yes No No Make the iFolder unavailable to other users stop sharing...

Страница 81: ...lick Add to open the Select User dialog box 2 From the list of users select one or more users by adding them to the Selected Users list then click OK It can take several seconds for the users to synch...

Страница 82: ...ormal folder A copy of the data remains on the former member s workstation but the files are no longer synchronized with the shared iFolder 1 On the Sharing tab select one or more users from the list...

Страница 83: ...Folder announces the availability of new shared user with a balloon pop up message in the Notification area Figure 7 1 Example of Notification of a New SharedUser The shared user also will get a ballo...

Страница 84: ...e Used The total amount of server disk space currently consumed by all files and directories in the selected iFolder One of the following Set Quota Quota Set Quota If you are the iFolder owner you can...

Страница 85: ...tation to travel securely across an Internet connection to be uploaded to and stored on the iFolder server The iFolder data remain encrypted on the iFolder Server and travel securely on the channel to...

Страница 86: ...ile that contains the decrypted keys 3 Specify the One Time Passphrase provided by the Recovery agent to decrypt and rarefy the key optional The Recovery agent can choose to encrypt the recovered decr...

Страница 87: ...the iFolder can view the quota but cannot modify it On the server space for your iFolder data is allocated as it is needed space is not reserved by the quotas you specify for each iFolder It is possi...

Страница 88: ...the same time on different computers or when a filename differs by case only When conflicts occur the file is stored in the conflict area and the file is flagged with a status of Name Conflict The iFo...

Страница 89: ...tent is the same or different 4 Do one of the following If the content is the same rename one of the files click Save This Version then click OK to close the Resolve Conflicts dialog box You are done...

Страница 90: ...workstations or the server 1 In a file manager or the iFolder browser locate the iFolder that you want to revert to a normal folder 2 Use one of the following methods to start reverting the iFolder I...

Страница 91: ...and select Revert to a normal folder to display the confirmation dialog box 3 In the confirmation dialog box select Also remove my membership from the iFolder 4 Click Yes to confirm The local copy of...

Страница 92: ...able 7 5 What to Expect When You Delete an iFolder Access Right of the User Who Deletes the iFolder Share Relationship Server Copy of the iFolder Member Copies of the iFolder Owner Ends the share rela...

Страница 93: ...r client from your workstation 1 In a file manager or iFolder browser locate the iFolder that you want to delete 2 Right click the iFolder then click Delete 7 18 What s Next For information about migr...

Страница 94: ...94 OES 2 Novell iFolder 3 6 Cross Platform User Guide novdocx en 11 July 2008...

Страница 95: ...erprise server specified in the URL authenticates your username against the server s LDAP directory services You can also specify which of the supported localized interfaces to use This is typically t...

Страница 96: ...nnot be recovered in the unfortunate case that you lost the passphrase 4 Type the passphrase in the Enter Passphrase field 5 Click Create to complete the new iFolder creation Click Cancel to cancel th...

Страница 97: ...to the location where you want to place the file then click Save The file is downloaded to your computer Options on the page might differ slightly depending on the Web browser you use 8 3 4 Creating...

Страница 98: ...rest The combination of the file or folder name and date created can help you identify the file or folder you seek 8 4 Search iFolders The search tool located at the top right of the Home page helps y...

Страница 99: ...r the shared members of your iFolder For more information on access rights see Section 1 5 2 iFolder Access Rights on page 14 Table 8 1 iFolder Access Rights Capabilities Owner Full Control Read Write...

Страница 100: ...and date of iFolder operations performed and the username that tells you who performed the iFolder operations on the selected iFolder and on its files and folders 8 7 Viewing Details Click Details to...

Страница 101: ...view only Displays the last modified time of the iFolder when it was last modified by any user Created view only Displays the date when the iFolder was created Access view only Displays the username...

Страница 102: ...102 OES 2 Novell iFolder 3 6 Cross Platform User Guide novdocx en 11 July 2008...

Страница 103: ...ffect any of the data in the folder that was converted to iFolder IMPORTANT Before upgrading your 3 4 1 client you must take the backup of your local simias store If you don t take the backup you will...

Страница 104: ...3 After the uninstall completes restart Windows 4 Log in to Windows 5 Delete the C Documents and Settings username Local Settings Application Data simias directory Replace username with the Windows l...

Страница 105: ...ction B 10 GroupWise Files Become Corrupted in an iFolder on page 108 Section B 11 Possible Slowed Performance With ZoneAlarm 4 5 or Earlier on page 109 Additional Reading For an additional listing of...

Страница 106: ...icy set by the iFolder Administrator Contact your iFolder Administrator for assistance The file size exceeds the maximum file size supported for uploads to or downloads from the Web Access server The...

Страница 107: ...assistance Your firewall is blocking iFolder traffic For information to resolve this problem see Section 6 6 Configuring Local Firewall Settings for iFolder Traffic on page 64 Your network connection...

Страница 108: ...ts previous state you need to re download the iFolder contents from the server To download the contents in an iFolder where you have Read Only rights 1 In the iFolder browser right click the iFolder t...

Страница 109: ...led with the iFolder client on Windows which results in a severe slowdown This is not an issue for ZoneAlarm 5 0 and later If you are using ZoneAlarm 4 5 or earlier on Windows do the following to allo...

Страница 110: ...110 OES 2 Novell iFolder 3 6 Cross Platform User Guide novdocx en 11 July 2008...

Страница 111: ...description of the change This document was updated on the following dates Section C 1 September 2007 on page 111 Section C 2 August 15 2006 on page 114 Section C 3 December 23 2005 Novell iFolder 3...

Страница 112: ...ction Location Change Section 3 1 Novell iFolder 3 6 on page 27 About Novell iFolder 3 6 Enterprise server and web server Section 3 2 Benefits of Using iFolder 3 6 Services on page 27 In addition to t...

Страница 113: ...der 2 x to iFolder 3 6 on page 33 This section discusses user friendly migration to iFolder3 6 client for Novell iFolder 3 6 from the Novell iFolder 2 x client Section 4 2 Upgrading iFolder 3 x Client...

Страница 114: ...lder Account Settings on page 58 This section includes the iFolder parameters that can be viewed and modified in the Account Settings and Account Properties dialog boxes Location Change Table 7 1 on p...

Страница 115: ...ble the Linux client using its rpm files but it is not supported Installing iFolder for Linux on page 45 This section was updated to use YaST to install iFolder on Linux Location Change Managing iFold...

Страница 116: ...section C 3 3 Managing iFolder Accounts and Preferences The following changes were made to this section C 3 4 Managing iFolders The following change was made to this section Location Change What s Ne...

Страница 117: ...to Using iFolder with Novell iFolder 3 6 on page 27 C 4 2 Using iFolder with Novell iFolder 3 x The Using iFolder with Novell iFolder 3 6 section includes information about the benefits and uses of th...

Страница 118: ...Preferences chapter Configuring Local Virus Scanner Settings for iFolder Traffic on page 66 This section was relocated to the Managing iFolder Accounts and Preferences chapter Location Change Deleting...

Страница 119: ...This section was relocated here from the Getting Started chapter Location Change Guidelines for the Location and Use of iFolders on page 69 This section is new Viewing and Configuring Properties of a...

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