Retaining User Messages
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Retaining User Messages
GroupWise
®
enables you to retain user messages until they have been copied from message
databases to another storage location. This means that a user cannot perform any action, such as
emptying the mailbox Trash, that results in a message being removed from the message database
before it has been copied.
Message retention primarily consists of three activities: 1) not allowing users to remove messages
until they have been retained, 2) retaining the messages by copying them from message databases to
another location, and 3) time-stamping the retained messages so that they can be subsequently
deleted.
GroupWise supplies the ability to not allow users to remove messages until they have been retained.
It also provides methods for message retention applications to securely access user mailboxes and
copy messages. However, it does not provide the message retention application. You must develop
or purchase a third-party (non-GroupWise) application that performs this service.
Section 33.1, “How Message Retention Works,” on page 435
Section 33.2, “Acquiring a Message Retention Application,” on page 437
Section 33.3, “Enabling Message Retention,” on page 437
33.1 How Message Retention Works
To understand how message retention works, you need to understand what GroupWise does and
what the message retention application does, as explained in the following sections:
Section 33.1.1, “What GroupWise Does,” on page 435
Section 33.1.2, “What the Message Retention Application Does,” on page 436
33.1.1 What GroupWise Does
During installation of the message retention application, the application uses the GroupWise Trusted
Application API to create a trusted application record in the GroupWise system. The trusted
application record includes a flag that designates it as a message retention application. This flag is
surfaced through the trusted application’s Provides Message Retention Service setting in
ConsoleOne (
Tools > GroupWise System Operations > Trusted Applications > Edit
).
Figure 33-1
Edit Trusted Application Dialog Box with the Provides Message Retention Service Setting Turned On
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