22
Troubleshooting (continued)
Below is a list of common error messages and possible solutions regarding
the use of your Turbo Stick.
SYMPTOMS
SOLUTION
Intermittent connectivity
and/or low throughput.
Service may not be available in your location. Relocate
the computer to a different area. Coverage maps are
available at
bell.ca/coverage.
Bell does not show in the
status display and/or the
LED indicator on your
Turbo Stick flashes yellow.
Service may not be available in your location. Relocate
the computer to a different area. Coverage maps are
available at
bell.ca/coverage
.
The network may be unavailable due to maintenance. Try
the connection again at a later time.
The LED indicator on
your Turbo Stick is not lit
or is red.
Your Turbo Stick may not be inserted properly. Remove
and firmly reinsert your Turbo Stick into the USB port.
The SIM card may be missing or incorrectly inserted.
Remove your “Turbo Stick and SIM card” and carefully
reinsert. Refer to “Inserting your Bell SIM card on page 5.
Your computer may not have the correct hardware
drivers for your Turbo Stick. Remove your Turbo Stick,
uninstall the software, and reinstall.
