TROUBLESHOOTING
SYMPTOM
No dial tone
Will not ring
Can not dial out
Memory feature
does not work
SOLUTION
• Check to see if the handset battery pack is connected
inside the handset battery compartment.
• Make sure that the adaptor plug is connected to the base
unit.
• Check for the telephone line cord connections, Ensure
that both connectors are plugged securely on the jacks.
• Ensure that no other telephone is sharing the same line as
the cordless telephone when off-hook.
• Test the phone at a different telephone wall jack and
listen for a dial tone.
• Test a different phone in the wall jack and listen for a dial
tone.
• Check the handset RING VIBRATOR / RING/OFF
switch. For normal use, set to RING VIBRATOR/RING
VIBRATOR . The handset will not ring in OFF mode.
• The phone or another phone connected to the same line
may be in the off-hook (IN USE) position.
• Try a different phone, if the problem still exists, the fault
is not with the unit.
• Look for the Ringer Equivalence Number(REN)
number printed underneath your phone(s). Sum up the
total REN numbers for all the phones or answering
machines connected to your telephone line. Your phone(s)
may not ring if the REN total exceeds five(5). Please
call your local company to determine the maximum REN
for your calling area.
• Press the TALK button on the handset and listen for a dial
tone before dialing out.
• Try a different phone in the jack. If the problem persists,
the fault is not in the cordless telephone.
• Is the phone connected to an answering machine?
Disconnect the answering machine and try to have the
phone plugged into the jack alone. If it works alone, there
is a compatibility problem. Purchase a 2 in 1 adaptor into
the modular wall jack, and then plug the phone into one
side and the answering machine on the other side of the
adaptor.
• Make sure that the unit is in the standby mode before
storing a phone number.
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