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Troubleshooting

No display  when power  on

1.

Can't  enter  OS

2.

Power  supply  does not work well

3.

The  PC works  very slowly

4.

CPU fan is too noisy

5.

Freeze  frequently

6.

Cannot_connect_to_the_Internet

7.

4GB_of_Memory_Installed__Computer_only_Recognizes_3.0GB_or_less

8.

Audio_is_abnormal

9.

How_to_have_dual_video_output

10.

BIOS_Errors

11.

 

No display  when power  on

Solution

Make  sure  all cables  are connected  well  and the power  is on:

Clear  the 

CMOS

▪

Keep the necessary  components  (a  CPU, a 

memory

 

module,  and a graphic  card) on 

board  to test:

▪

If the PC does 

POST

 

well  with  the minimum  system  components:

▪

Please  plug in the  other components  one  by one to find  out  which one  may cause  

this  problem.

▪

If the PC still cannot  

POST

 

at all:

▪

The  power  LED on the motherboard  is on and  the CPU  fan works  well,  please  

connect  the speaker  connector  to check  if there  are any beeps

▪

Memory

 

issue:  Beep (1 long  2 short)

▪

Clean the golden  contacts  of the  

memory

 

module

▪

Clean the 

memory

 

slots

▪

Leave  only one 

memory

 

module  to test

▪

If convenient,  please  change  different  

memory

 

modules  to test again

▪

Graphics  card issue: Beep  (1 long 3 short)

▪

Clean the golden  contacts  of the  graphics  card

▪

Содержание Spirit Q370-AS

Страница 1: ...Spirit Q370 AS TWR User Guide Rev 1 1 February 2021...

Страница 2: ...moving the mouse or by hitting any key on the keyboard If connected to a network Wake on LAN features can be enable to allow network administrators to wake up the computer remotely or on a given sche...

Страница 3: ...ough its partnerships with 18 000 private and public sector organizations ENERGY STAR delivers the technical information and tools that organizations and consumers need to choose energy efficient solu...

Страница 4: ...Legend Important Caution Danger Note...

Страница 5: ...ifax 102 Chain Lake Drive Suite 220 Halifax NS B3S 1A7 Phone 902 422 9383 Fax 902 422 9384 halifax nmicro ca NM Qu bec 3107 ave des Hotels Suite 24 Sainte Foy Qu bec G1W 4W5 Phone 418 654 1733 Fax 418...

Страница 6: ...ed in the cardboard spacer insert These may include cables a plastic bag including manuals DVDs cables small accessories and a mouse if ordered x Lift out the cardboard spacer insert x Lift out the in...

Страница 7: ...the monitor cable to the video connector at the back of the computer Connect the mouse and keyboard cables to the matching connectors at the back of the computer Plug the monitor power cord into a de...

Страница 8: ...4 seconds places the system into sleep mode if enabled in Setup When the power button is pressed for more than 4 seconds the system enters the Soft Off mode IndicatorLight This light indicates the op...

Страница 9: ...ource Turn off all power switches before connecting or disconnecting cables wires Ensure that cables wires are attached to the peripheral device first and connect to the outlet unit later Turn the sys...

Страница 10: ...Removing the Case Cover Removing the case cover from your Spirit computer requires no tools Unlatch the cover and open the case from the back 1 Slide the side cover back 2...

Страница 11: ...Lift the three tabs as illustrated and pull back the front bezel 3 That opens the front of the case 4...

Страница 12: ...e uses a mechanical switch on the chassis that attaches to the chassis intrusion header When the chassis cover is removed the mechanical switch is in the closed position The removal of the case cover...

Страница 13: ...Power Supply Specifications TWR Watts 350 Form Factor ATX UL CSA QPS X FCC ICES 003 X 5 12 3 3 X 80 Plus Gold Certified X...

Страница 14: ...Power Supply Removal Remove the power supply screws 1 Lift out the power Supply 2...

Страница 15: ...power supply cord into the power supply located on the back of your system case 3 Connect the power cord onto a power outlet that is equipped with a surge protector 4 You may then turn on your devices...

Страница 16: ...nent place it on a grounded anti static pad or in the bag that came with the component Before you install or remove any component ensure that the power supply is switched off or the power cord is deta...

Страница 17: ...orts four USB 3 1 Gen 1 ports six SATA 6Gbps ports and 32Gbps M 2 and PCIe 3 0 lane speed support for faster data retrieval Intel Q370 also supports integrated graphics so you ll enjoy the very latest...

Страница 18: ...and increase the uptime of desktops with lower maintenance costs PCI Express 3 0 PCI Express 3 0 PCIe 3 0 is the latest PCI Express bus standard with improved encoding schemes that provide twice the...

Страница 19: ...Motherboard Layout...

Страница 20: ...ket 15 LPT connector 26 1 pin LPT 5 DDR4 DIMM slots 16 Serial port connector 10 1 pin COM 6 Intel Q370 Serial ATA 6 0Gb s connectors 7 pin SATA6G_1 6 17 Front Panel audio connector 10 1 pin AAFP 7 USB...

Страница 21: ...de or in soft off mode not powered OFF Placement Direction When installing the motherboard make sure that you place it into the chassis in the correct orientation The edge with External ports goes to...

Страница 22: ...tem s power cable from the back of the unit 1 Remove the case cover Please see instruction on cover removal Removing the Case Cover 2 Disconnect all cables and wires connected to the motherboard and e...

Страница 23: ...Specifications Summary Prime Q370M C motherboard specifications summary...

Страница 24: ......

Страница 25: ......

Страница 26: ...card connector with the slot and press firmly until the card is completely seated on the slot 4 Secure the card to the chassis 5 Replace the system cover 6 Configuring an expansion card After installi...

Страница 27: ...x1 network cards SCSI cards and other cards that comply with the PCI Express specifications PCI Express 3 0 2 0 x16 slot This motherboard has a PCI Express 3 0 x16 slot that supports PCI Express x16 3...

Страница 28: ...ect such as a screwdriver to short the two pins 2 Plug the power cord in and turn ON the computer 3 Hold down the DEL key during the boot process and enter the BIOS setup to re enter the data 4 If the...

Страница 29: ...then generated as a chassis intrusion event Intel ME jumper 3 pin DIS_ME This jumper allows you to enable or disable the Intel ME function Set this jumper to pins 1 2 to enable default the Intel ME f...

Страница 30: ...nd that you connect USB 3 1 Gen 2 devices to USB 3 1 Gen 2 ports for faster and better performance for your USB 3 1 Gen 2 devices Due to the design of the Intel 300 series chipset all USB devices conn...

Страница 31: ...ts in 2 1 4 1 5 1 or 7 1 channel configuration To configure an 7 1 channel audio output Use a chassis with HD audio module in the front panel to support a 7 1 channel audio output USB 2 0 ports These...

Страница 32: ...or the legacy AC 97 audio standard Connect one end of the front panel audio I O module cable to this connector Serial Port Connector 10 1 pin COM This connector is for a serial COM port Connect the se...

Страница 33: ...ay damage the motherboard components These are not jumpers Do not place jumper caps on the fan connectors The CPU_FAN connector supports a CPU fan of maximum 1A 12W fan power ATX Power Connectors 24 p...

Страница 34: ...a system with more power consuming devices The system may become unstable or may not boot up if the power is inadequate Serial ATA 6 0GB s connectors 7 pin SATA6G_1 6 These connectors connect to Seria...

Страница 35: ...e HDD Activity LED cable to this connector The IDE LED lights up or flashes when data is read from or written to the HDD ATX power soft off button 2 pin PWR_BTN This connector is for the system power...

Страница 36: ...mply with USB 2 0 specification that supports up to 480 Mbps connection speed USB 3 1 Gen 1 Connector 20 1 pin U31G1_56 U31G1_78 This connector allows you to connect a USB 3 0 module for additional US...

Страница 37: ...n M 2 format is much faster than traditional hard drives This socket supports M Key and 2242 2260 2280 22110 or 2242 2260 22110 storage device modules When using Intel Desktop Responsiveness technolog...

Страница 38: ...Video Connectors The monitor is connected to the computer system via the 15 pin VGA HDMI or Display Port output ports from the motherboard...

Страница 39: ...on cover removal Removing the Case Cover To remove a PCI type adapter unlock the expansion card holder Gently grasp the adapter by its edges and ease it out of the slot To insert a video card simply l...

Страница 40: ...port cards such as a LAN card SCSI card USB card and other cards that comply with PCI specifications Removal Install of a PCI Adapter Card To remove a PCI type adapter unlock and then flip up the expa...

Страница 41: ...view Specs The motherboard comes with a surface mount LGA1151 socket designed for the Intel 8th Generation Core i7 Core i5 Core i3 Pentium Celeron Processors Unplug all power cables before installing...

Страница 42: ...efully insert the CPU 3 Do not touch the socket contacts or the bottom of the processor Hold processor with your thumb and index fingers oriented as shown Ensure your fingers align to the socket cutou...

Страница 43: ...4 and lock into place 5 If the protective cover does not get pushed aside remove it from the load plate Do not discard the protective cover Always use it to replace the socket cover if the processor i...

Страница 44: ...damage the thermal interface material attached to the bottom of the fan heatsink 1 Push down on the top of each of the fasteners in an alternate pattern as shown below while holding the fan heat sink...

Страница 45: ...Connect the processor 4 wire fan cable connector to the motherboard 4 pin CPU fan header 3 Do not forget to connect the CPU fan connector Hardware errors can occur if you fail to plug this connector...

Страница 46: ...To un install the CPU heatsink and fan assembly...

Страница 47: ...the same physical dimensions as a DDR3 DIMM but is notched differently to prevent installation on a DDR3 DIMM socket DDR4 modules are developed for better performance According to the Intel CPU specif...

Страница 48: ...you are using a 32 bit Windows operating system Install a 64 bit Windows OS when you want to install 4GB or more on the motherboard The maximum 64GB memory can be supported with DIMMs of 16GB DDR4 266...

Страница 49: ...to the socket until the retaining clips snap into place and the DIMM is properly seated when a click is heard 2 A DDR4 DIMM is keyed with a notch so that it fits in only one direction To avoid damagin...

Страница 50: ...ry Press down on the maneuverable side of the clip 1 Pull the DIMM straight up 2 Support the DIMM lightly with your fingers when pressing the retaining clips The DIMM might get damaged when it flips o...

Страница 51: ...sert the M 2 card firmly into the M 2 slot ensuring the pins and notches align correctly parallel to the motherboard Please note that the motherboard has two M 2 slots available for storage B keyed ca...

Страница 52: ...ady to install it Your hard drive is packaged in a static shielding bag Use this bag to place your hard drive on after unpacking Save the packing materials in case you need to return your hard drive A...

Страница 53: ...With your computer you will also receive utility programs and device drivers which are used to customize computer operation to suit either hardware or software requirements Installing an Operating Sy...

Страница 54: ...automatically displays the Specials screen Click each tab to display their respective menus Driver Tab Contents Utilities Tab Contents If Autorun is NOT enabled on your computer browse the contents o...

Страница 55: ...ndards such as Photo CD CD I ISO 9660 multi session CD extra and XA extended Architecture disks Your drive can also read DVD disks In case of power failure or if for some reason an Optical disk refuse...

Страница 56: ...emoving the Case Cover Disconnect Optical power and data cables 1 If there are any screws in the side of the optical drive they will need to be removed with a Phillips screwdriver 2 To remove the driv...

Страница 57: ...Slide the optical drive out of the assembly 4...

Страница 58: ...to automatically update your motherboard s softwares drivers and the BIOS version easily With this utlity you can also manually update the saved BIOS and select a boot logo when the system goes into P...

Страница 59: ...ensure system compatibility and stability Select the Load Optimized Defaults item under the Exit menu To update the BIOS using EZ Flash 3 Enter the Advanced Mode of the BIOS setup program Go to the T...

Страница 60: ...You can restorea corruptedBIOS file using the motherboardsupportDVD or a USB flashdrive that containsthe updatedBIOS file Before using this utility rename the BIOS file in the removable device into Q...

Страница 61: ...t supported under a FreeDOS environment Ensure that your USB flash drive is in a single partition and in FAT32 16 format Turn off the computer 3 Ensure that your computer has a DVD optical drive 4 Boo...

Страница 62: ...bupdater g and press Enter 1 The BIOS Updaterscreenappearsas below 2 Press Tab to switchfrom Filespanelto Drivespanelthen selectD 3 Press Tab to switchfrom Drivespanelto Filespaneland use the Up Down...

Страница 63: ...press ESC to exitBIOS Updater Restartyourcompute r 6 DO NOT shut down or reset the system while updating the BIOS to prevent system boot failure Ensure to load the BIOS default settings to ensure sys...

Страница 64: ...orce reset from a running operating system can cause damage to your data or system We recommend to always shut down the system properly from the operating system The BIOS Setup screens shown in this s...

Страница 65: ...ic system configuration settings like language date time and setting a BIOS password Ai Tweaker For changing power speed and overclocking settings Advanced For changing the advanced system settings by...

Страница 66: ...ired settings Navigation keys At the bottom right corner of the menu screen are the navigation keys for the BIOS setup program Use the navigation keys to select items in the menu and change the settin...

Страница 67: ...tem information and allows you to set the system date time language and security settings System Language English Allows you to choose the BIOS language version from the options Configuration options...

Страница 68: ...Current Password box key in the current password then press Enter 2 From the Create New Password box key in a new password then press Enter 3 Confirm the password when prompted 4 To clear the adminis...

Страница 69: ...er 3 Confirm the password when prompted 4 To clear the user password follow the same steps as in changing a user password but press Enter when prompted to create confirm the password After you clear t...

Страница 70: ...e CPU and DIMM model you installed on the motherboard The following are amongst the many settings that can be adjusted using the Ai Tweaker For a complete list of adjustable settings please refer to t...

Страница 71: ...M timing control features Use the and keys to adjust the value To restore the default setting type auto using the keyboard and press Enter Changing the values in this menu may cause the system to beco...

Страница 72: ...ule feature Due to a Windows 7 limitation before Windows 7 64 bit installation select Other OS item under the Boot menu from Advanced Mode Boot Secure Boot Other OS Security Device Support Enabled Ena...

Страница 73: ...d LongDurationPackagePowerLimit Auto Allows you to limit the turbo ratio slong durationpower Use the and keys to adjust the value PackagePowerTime Window Auto Allows you to set the package power time...

Страница 74: ...Mode Enabled Allows you to set the processorcores to run faster than the marked frequencyin a specific condition This mode is only availableon selectedCPU models Enabled Allows processorcores to run f...

Страница 75: ...1 6 port Configurationoptions Enabled Disabled SystemAgentConfiguration VT d Disabled Allows you to enable or disable VT d function on MCH Configuration options Enabled Disabled CPU Audio Device Enabl...

Страница 76: ...ntel Active ManagementTechnology AMT feature USBProvisioningof AMT Enabled Allow you to enable or disablethe Intel Active ManagementTechnology AMT in the BIOS extension Configuration options Enabled D...

Страница 77: ...port is disabled XHCIHand off Disabled Enabled Enables the support for operating systems without an XHCI hand off feature Disabled Disables the function USBSinglePortControl USB3_1 10 Enabled Allows y...

Страница 78: ...e serial port COM Configuration options Enabled Disabled Change Settings IO 3F8h IRQ 4 This item appears only when you set the Serial Port to On and allows you to select the Serial Port base address C...

Страница 79: ...u to set the flowcontrol Configuration options None HardwareRTS CTS SoftwareXon Xoff APM Configuration RestoreAC PowerLoss PowerOff Power On The system goes into on state after an AC power loss Power...

Страница 80: ...rationoptions Disable Link Enabled Ipv6PXESupport Enabled This item allows user to disable or enable the Ipv6 PXE Boot support Configurationoptions Disable Link Enabled IntelTXTInformation This item d...

Страница 81: ...the detected temperatures CPU Chassis Fan 1 2 Speed xxxx RPM or Ignore N A The onboard hardware monitor automatically detects and displays the CPU and chassis fan speeds in rotations per minute RPM If...

Страница 82: ...an speed for quiet CPU fan operation Turbo Sets to Turbo to achieve maximum CPU fan speed Manual Sets to Manual to assign detailed fan speed control parameters The following four items appear only whe...

Страница 83: ...nd keysto adjustthemaximumchassisfandutycycle The valuesrangefrom60 to 100 Whenthechassistemperaturereachestheupperlimit thechassisfanwilloperateat themaximum dutycycle ChassisLowerTemperature 40 Disp...

Страница 84: ...e following six items appear when you set Fast Boot to Enabled Redirection Support Disabled Disabled Select to disable the redirection support Enabled Select to enable the redirection support Next Boo...

Страница 85: ...er on state of the NumLock to Enabled Disabled Sets the power on state of the NumLock to Disabled Wait for F1 If Error Enabled When this item is set to Enabled the system waits for the F1 key to be pr...

Страница 86: ...Devices Legacy only Allows you to select the type of storage devices that you want to launch Configuration options Legacy only UEFI driver first Ignore Boot from PCI E PCI Expansion Devices Legacy on...

Страница 87: ...ive Configuration options Yes No Set New Key Allows you to set a new key from your system Press Yes to load factory default PK or select No to load it from a file on external media Configuration optio...

Страница 88: ...Allows you to load the additional KEK from a storage device for an additional db and dbx loaded management The KEK file must be formatted as a UEFI variable structure with time based authenticated var...

Страница 89: ...set Once you are finished making your selections choose this option from the Exit menu to ensure the values you selected are saved When you select this option or if you press F10 a confirmation window...

Страница 90: ...hout using an OS based utility Before you start using this utility download the latest BIOS file from the ASUS website at www asus com Check your local Internet connection before updating through the...

Страница 91: ...o field d Press the Up Down arrow keys to find the BIOS file and then press Enter to perform the BIOS update process Reboot the system when the update process is done e Via the Internet Select by Inte...

Страница 92: ...Menu A built in event log enables easier troubleshooting by capturing useful system information including Record of when USB Over Current occurs Record of when CPU temperature rises above 75 C Record...

Страница 93: ...ual call coordinators will ask you for product type and serial number problem description address phone numbers etc Once your work order is registered a technician will contact you within the next hou...

Страница 94: ...about five years Here are some signs that your CMOS battery needs to be replaced Invalid configuration will appear on your screen 1 Run Setup appears on your screen 2 Press F1 to continue appears on...

Страница 95: ...CPU a memory module and a graphic card on board to test If the PC does POST well with the minimum system components Please plug in the other components one by one to find out which one may cause this...

Страница 96: ...to see if the issue disappears Keep the necessary components a CPU a memory module and a graphic card on board to test If the problem is solved with minimum system hardware please add the devices one...

Страница 97: ...the issue is still evident Re install the drivers Re install a new clean Operating System After entering the OS it takes a long time to see the desktop Click Start Run input msconfig enter System Conf...

Страница 98: ...entering OS If you could enter safe mode successfully please enter safe mode to un install the drivers and the software If not please re install a new clean OS After entering OS Freezes Hangs frequen...

Страница 99: ...xclamation mark please do some troubleshooting using the following steps Right click and choose repair Un plug and re plug the network cable Check server DHCP settings IP configuration seek advice fro...

Страница 100: ...g systems With a Windows 32 bit version of the operating system we recommend that you have less than 3GB of total memory installed If more than 3GB memory is required for your system then these two co...

Страница 101: ...AC97 compliant Adjust the audio settings in the control panel Check if the front panel is connected correctly Try swapping for another chassis front panel connector Abnormal Sound Sound is low Adjust...

Страница 102: ...ssary The onboard graphics card also provides support for this feature Our Desktop PCs commonly support VGA DVI DisplayPort and HDMI ports The display output ports may vary with different models If yo...

Страница 103: ...r computer and connect the power cords to the monitors for the system to detect automatically If only one monitor receives the signal please right click on desktop and select Screen resolution Select...

Страница 104: ...lay on Monitor 2 If the connections and settings are all correct but dual display still isn t functioning please reinstall the most recent graphics card driver VGA to VGA DVI D to DVI D HDMI to HDMI D...

Страница 105: ...recover BIOS the new BIOS is successfully recognized No troubleshooting required x One continuous beep followed by two short beeps then a pause repeated No RAM memory detected Reseat the RAM modules...

Страница 106: ...nd or platform security A smart card is a portable token traditionally used to provide more secure authentication for a specific user across multiple systems while biometrics are providing that functi...

Страница 107: ...estored from backup before access to encrypted data may become available The owner user should backup the system hard disk on a regular basis Motherboard Failure In the event of a platform failure and...

Страница 108: ...ort of management contribute to the goal of reducing reusing and recycling our products and the waste we produce In this regard Northern Micro also works with committed partners that exhibit a focus o...

Страница 109: ...its product registration and verification system are part of the Electronic Products Environmental Assessment Tool EPEAT EPEAT EPEAT is a program of the Green Electronics Council and provides a procur...

Страница 110: ...operating efficiency of power supplies within computer equipment The performance specification requires power supplies in computers and servers to be 80 or greater energy efficient at 20 50 and 100 o...

Страница 111: ...atteries and cell phones out of our nation s solid waste stream and preserving natural resources Northern Micro participates in the Call2Recycle program and offers this free service to its clients for...

Страница 112: ...so may upset the normal operation of an electronic system causing premature equipment malfunction or failure Static Electricity Precautions To protect components against damage from static electric di...

Страница 113: ...or cables wires Refer all such problems to experienced service personnel Ensure that the back of the system unit is at least 3 inches away from anything that might obstruct the ventilation outlets an...

Страница 114: ...screen with hard objects such as pens and pencils Remove dust from the surface by blowing it or wiping it gently with a dry cloth then use a soft cloth with nonabrasive liquid glass cleaner Check cle...

Страница 115: ...ograms do this automatically or offer auto backup as an option More importantly save the data to a backup such as a tape drive disc removable hard disk or network several times during each work sessio...

Страница 116: ...which are themselves divided into sectors The address of a piece of information includes both the track and sector Solid State Disks Solid State disks SSD are a data storage device using integrated ci...

Страница 117: ...low level operating system formats are readily available M 2 Storage With computers shrinking in size a new form factor for solid state storage has started to become popular The M 2 form factor is an...

Страница 118: ...correct password unlocks the keyboard and mouse Another option is to set a supervisor password which restricts access to the setup utility only This is critical because passwords can be disabled throu...

Страница 119: ...s Some of these programs will also remove the virus These programs can be set to test the computer for viruses every time you power up To protect your computer from viruses you should also scan every...

Страница 120: ...ernal receptacles Disconnect all cables and power cords from the back panel of the computer Never remove the power supply cover If you suspect a problem with this part call Northern Micro service at 6...

Страница 121: ...on Put your monitor in a location with low humidity and a minimum of dust Do not expose the monitor to rain or use it near water If the monitor accidentally gets wet unplug it and contact an authorize...

Страница 122: ...Class B requirement These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency...

Страница 123: ...fects the product materially and adversely shall void this Limited Warranty Limitation of Remedies Northern Micro s obligation for defective product is limited to repairing or replacing the product or...

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