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About this document

7

About this document

The document applies to Telephony Manager (TM) 3.0.

This Nortel Technical Publication (NTP) contains information about
components and features provided by Telephony Manager 3.0. For more
information, go to the Nortel

Support & Training

web site:

www.nortel.com/support

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Содержание Telephony Manager

Страница 1: ...Nortel Communication Server 1000 Telephony Manager 3 0 Desktop User Guide Title page...

Страница 2: ...2...

Страница 3: ...ory 3 Revision history July 2006 Standard 2 00 This document describes Telephony Manager Release 3 0 Desktop Services March 2006 Standard 1 0 This document describes Telephony Manager Release 3 0 Desk...

Страница 4: ...Revision history 4...

Страница 5: ...Administration section 14 Making changes 15 Changing your password 15 Changing data on the Telephone Details page 15 Validating and saving data changes 15 Scheduling synchronization 16 Restoring data...

Страница 6: ...n Detail Report 28 Extension Roll Up Report 28 Authorization Code Detail Report 29 Authorization Code Roll Up Report 29 Frequently Called Numbers Report 30 Frequently Called Locations Report 31 Area C...

Страница 7: ...ment applies to Telephony Manager TM 3 0 This Nortel Technical Publication NTP contains information about components and features provided by Telephony Manager 3 0 For more information go to the Norte...

Страница 8: ...About this document 8...

Страница 9: ...inistrator determines which features and privileges you can use in Desktop Services Contact your system administrator for more information User Login page Login security ensures protection against una...

Страница 10: ...ure 1 on page 11 Telephone Details page Contains detailed information about your telephones Each of your telephones is identified by a prime Directory Number DN in the navigation tree Note If you have...

Страница 11: ...l of the described sections appear in the Telephone Details page See your system administrator for more information To open a Telephone Details page click a DN in the navigation tree The Telephone Det...

Страница 12: ...system A Troubleshoot Problems link provides access to the Troubleshooting page Your system administrator controls the availability of this link General Properties This section of the Telephone Detail...

Страница 13: ...s your common name to access the CND information about you and your telephone First Name Your first name Last Name Your last name Department Your department Employee Prime Telephone Indicates whether...

Страница 14: ...be assigned to your telephone depend on the type of telephone you are using The information for each key consists of three elements Key No The number of the key on your telephone Key Type The name of...

Страница 15: ...ed on your access privileges you can view some or all of the data on the Telephone Details page You can make changes to the data only if your system administrator grants you the access rights You may...

Страница 16: ...phone data is synchronized with the system The SYNC Status indicator can have a number of values The values that are relevant to you the desktop user are Change Indicates that you have changed your te...

Страница 17: ...ing the start time of the synchronization 6 Click Close Restoring data changes If the Restore button is visible on the Telephone Details page and the Sync Status is Change you can erase data changes m...

Страница 18: ...ils page refreshes Two parameters Number of Autodial Digits and Autodial DN are displayed in the Key Value column An edit box is provided for each parameter 4 Determine the maximum number of digits of...

Страница 19: ...move the ADL function from a key on your telephone 1 Scroll down until the ADL key is visible in the Keys section of the Telephone Details page The existing parameters are displayed in the Key Value c...

Страница 20: ...eys section of the Telephone Details page until the CFW key is visible The existing values of the CFW key parameters are displayed in the Key Value column 2 Enter the new CFW DN in the edit box provid...

Страница 21: ...maximum number of digits of your CFW DN 4 Enter the maximum number of digits of your CFW DN into the Redirection DN Length edit box See Figure 3 on page 21 5 To program the CFW DN by using the web di...

Страница 22: ...any problems appear in the message area If there are no errors the message No validation error s were found is displayed in the message area 7 Correct any errors in the data 8 Repeat steps 6 and 7 un...

Страница 23: ...ns allocate costs to the appropriate users in your organization generate reports summarizing and detailing these costs Accessing TBS web reports To log on to Desktop Services and run TBS web reporting...

Страница 24: ...System page to view the report from the TBS 7 Select a telephone configuration table and any filters for the report 8 Click Run Report to view the selected report TBS web reports After you log on to...

Страница 25: ...tional level The following level reports provide roll up summaries of telephone usage costs for your organization based on extensions authorization codes or account codes Extension Roll up Report Auth...

Страница 26: ...nostic Report Report filters You use Filters to define the reporting criteria for your reports You can generate reports based on very specific requirements by using the filters After you select a repo...

Страница 27: ...ion Summary Report The Extension Summary Report shown in Figure 5 provides a summary of telephone usage for the extensions in your system For each extension this report displays the total number of ca...

Страница 28: ...t totals for each extension Figure 6 Extension Detail Report Extension Roll Up Report The Extension Roll Up Report shown in Figure 7 provides the total costs for calls made using extensions grouped by...

Страница 29: ...n code or that have an authorization code that is not assigned to another user are charged using the extension on the call For security purposes this report suppresses the display of the authorization...

Страница 30: ...alled Numbers Report The Frequently Called Numbers Report shown in Figure 9 provides a roll up summary of your calling activity based on the frequency of calls to or from specific telephone numbers Th...

Страница 31: ...idual locations The report lists the frequency of calls the duration and the cost of incoming and outgoing calls for each location To view a detailed listing of calls for any location displayed as a l...

Страница 32: ...Trunk Utilization Report shown in Figure 11 displays call usage details for each trunk or service in a particular trunk group in your system The report provides a summary of the incoming and outgoing...

Страница 33: ...2 compares trunk ranges that you have entered in the telephone configuration with the trunks that have call activity during the filtered period The report lists the trunks that are entered in the tele...

Страница 34: ...Telecom Billing System web reporting 34 Figure 12 Trunk Diagnostic Report...

Страница 35: ......

Страница 36: ...e presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The informaton in this document is proprietary to...

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