Agent and Supervisor features
24
Default Login
When you always use the same telephone, use the Default Login to log in
only one time at the beginning of a shift. The Default Login uses the login
of the previous shift to enter the same ACD queues and with the same
Supervisor.
3.
Choose one of the following:
— Tap the
Incalls
soft key.
— Tap the
NotReady
soft key to enter
the ACD queue.
1.
Lift the handset.
2.
Tap the
Incalls
soft key.
3.
When
Enter Agent ID
appears on the
screen, use the dialpad to enter the ID.
4.
Choose one of the following:
— If the queue requires a Supervisor
ID, press the
#
key three times.
— If the queue does not require a
Supervisor ID, press the
#
key two
times.
Содержание IP Phone 2007
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