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Answering calls /

57

N0130955 01

Compact ICS 7.1 System Coordinator Guide

Answer DNs and Answer keys

If you have Answer DNs assigned to memory buttons with displays, you
can use an Answer DN button to monitor calls on another telephone. The
calls that come to the monitored telephone that provide an appearance on
the Answer DN button are determined by the system-wide Anskey setting.

Answer buttons are useful for attendants who monitor incoming calls for
one or several other people. For example, a secretary may have
appearances for three different bosses on her answer buttons. Once a call
for boss A is answered by the secretary, the appearance stops at that
telephone. This allows for another, simultaneous call to come in on the
same line. The same is true for boss B and boss C. When incoming call
traffic becomes high, the calls can then be routed to a Hunt Group to
optimize call handling. For more information about Hunt Groups, see
‘‘Programming Hunt Groups’’ on page 165.

Systems running CICS 7.0 and newer software can also use an Answer DN
button to auto dial the telephone. The Answer DN must be idle (no
indicator) for this feature to work. This feature does not prevent you from
assigning a memory button as an auto dial button for the same DN.

Digital Mobility phones, and the 7000 and 7100 digital phones, can also
have Answer DNs assigned. However, since these telephones do not have,
or do not have enough, memory buttons with display keys, the Answer DN
must be set to Ring Only. These telephones also only have two assigned
intercom buttons, therefore, a maximum of two Answer DNs can be
answered and active at the same time.

Answer DNs are assigned under

Terminals&Sets

under

Lines, Line

Assgn

. This setting assigns the DN of another telephone to one of your

telephone buttons.

Answer keys are assigned under

System prgrming

,

Featr

settings

.

This setting determines which calls will appear at the bottom. There are
three levels: Basic, Enhanced, and Extended.

You need an Installer password to perform this programming. See the

Compact ICS 7.1 Installer Guide

for more information.

•

ISDN terminals cannot be assigned Answer buttons to monitor other
sets, but they can be monitored.

•

You cannot make calls using Answer buttons.

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Содержание Compact ICS 7.1

Страница 1: ...1 800 4 NORTEL www nortel com norstar N0130955 01 Printed in Canada Norstar and Meridian are trademarks of Nortel Networks Copyright Nortel Networks 2006 Compact ICS 7 1 System Coordinator Guide...

Страница 2: ......

Страница 3: ...26 Frequently used programming operations 27 Changing the time and date on the display 27 Adding or changing a system speed dial 29 Program a name for a speed dial 31 Changing the name of a telephone...

Страница 4: ...ther telephone 53 Answering any ringing telephone using Directed Pickup 54 Answering any ringing telephone using Group Pickup 54 Changing a pickup group for a set 55 Answering a call using Trunk Answe...

Страница 5: ...calls with a second dial tone Profile 2 only 75 Changing how you dial your calls 75 Using Standard Dial 76 Using Automatic Dial 76 Using Pre dial 77 When the dialed internal number is busy 77 Priorit...

Страница 6: ...dial 96 Using Last Number Redial 97 Preventing a telephone from using Last Number Redial 98 Using Speed Dial 99 Changing and adding System Speed Dials 99 Adding or changing a User Speed Dial 99 Making...

Страница 7: ...ward on busy 117 DND on Busy 118 Call Forward and Voice Mail 119 Line Redirection 119 Turning on Line Redirection 120 Canceling Line Redirection 120 Allowing a telephone to redirect calls 121 Turning...

Страница 8: ...tions 138 Logging a call manually 139 Deleting old log items autobumping 139 Viewing your Call Log 139 Viewing a Call Log item 140 Erasing log items 140 Making a call using Call Log 140 Creating a pas...

Страница 9: ...ions 161 Changing how calls are dialed 161 Changing the language used on the display 162 Making the display lighter or darker 162 Changing the ring on the telephone 162 Programming Hunt Groups 165 Add...

Страница 10: ...190 Naming a telephone or a line 192 Moving telephones 192 Stopping calls from ringing at your telephone Do Not Disturb DND 193 Stopping calls 193 Refusing to answer a call 193 Canceling Do Not Distur...

Страница 11: ...ations 208 Using System features 211 Using alternate or scheduled services 211 Preventing certain calls from being made 211 Making additional telephones ring 211 Changing the lines used by outgoing ca...

Страница 12: ...ignals 224 Link 224 Preventing a telephone from using Link 225 Pause 225 Long Tones 226 Programmed Release 226 Run Stop 227 Wait for Dial Tone 227 Using tone dialing for a call 228 Using your Norstar...

Страница 13: ...s 237 Volume bar 237 Troubleshooting 239 Using the alarm telephone 239 Reporting and recording alarm codes 239 Testing the telephone 239 Testing the telephone display 240 Testing the telephone buttons...

Страница 14: ...14 Table of Contents Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 15: ...ow many rings it takes before a call is forwarded and other day to day programming Once you understand these basic steps you can move on to the many other features described in the second section of t...

Страница 16: ...nd other equipment Your programming as a system coordinator changes how features work for the system as needed It requires a system coordinator password A basic programming password is available to al...

Страница 17: ...are doing programming See The programming overlay on page 20 When you use a telephone for programming it is taken out of service This means it is unable to receive or make calls and the call forward...

Страница 18: ...ct ICS 7 1 System Coordinator Guide N0130955 01 The next illustration numbers the buttons that are used for both day to day communication and programming on the 7316E telephone 7316E digital phone but...

Страница 19: ...rs and letters Memory buttons Dial a number or feature code stored on the button Feature button Allows you to enter a feature code while using or programming the telephone Hold button Puts an active c...

Страница 20: ...changes on the system are OK CHANGE or COPY In this guide display button instructions are underlined Display buttons The programming overlay When you begin programming a group of buttons on the telep...

Страница 21: ...eries Terminals Programming Record Place overlay over keys with indicators 7316E programming indicators 7316 programming indicators Press Show to move to the next level under the current heading Press...

Страница 22: ...217 Customize the many features used by telephones You can change where a call is forwarded give a telephone a name or allow certain features Program names for each line Turn services on or off These...

Страница 23: ...line Aux ringer Allow redirect Redirect ring SM Supervisor ATA settings ATA ans timer Msg Indicate SWCA call group Call 1 16 Name User prefernces Model Button progrming of buttons B01 BXX CLR TEL FEAT...

Страница 24: ...vice Sched Night Evening Lunch Sched 4 Sched 5 Sched 6 Off Manual Auto Sys speed dial Speed dial Enter digits or press LIST add change tel Use prime line Display digits Name Passwords Call Log pswds S...

Страница 25: ...nter digits or press List Hospitality Room desk info Show set Room Adm pwd req d Service time Hour Minutes Alarm Attn attempts Retry intrvl Attn duration Time format 12 hr 24 hr Expired alarms Notify...

Страница 26: ...Press DNs to see the specific extensions where programming changes have not taken effect yet Items disappear from the list as they are updated Record any changes you make in the Norstar Programming Re...

Страница 27: ...perations To consult these or other programming operations see either the Table of Contents or the Index Changing the time and date on the display Entering letters and numbers using the dialpad Press...

Страница 28: ...ess the dialpad buttons to enter the minutes If you are only changing the time and not the date press to end your session In this example you are changing the date to July 15 2003 Press NEXT Press CHA...

Страница 29: ...or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a three digit code 001 255 To change a speed dial that a...

Страница 30: ...long Your display shows the telephone number and not n s as shown here Press OK Press Press CHANGE to see your options Use prime line a specific line for example Use line 01 a line pool for example Po...

Страница 31: ...he call if the call number matches the number in the speed dial list CLID Match If the telephone has also been configured to display Caller ID Caller ID set and the name of a caller first 1st display...

Страница 32: ...letter of the name until the display shows the letter you want Press Use the dialpad and until you have the entire name The name can be up to 16 characters long including spaces Press on the numeric d...

Страница 33: ...want to give to the telephone number Press the telephone numeric dialpad button that has the first letter of the name until the display shows the letter you want Press Use the dialpad and until you h...

Страница 34: ...name the display shows if you do not change it Press Press CHANGE Decide what name you want to give to the line Press the telephone numeric dialpad button that has the first letter of the name until t...

Страница 35: ...to end your session You can press once to continue programming this line or press twice to return to the Lines heading Press Press Press Press Enter the internal number DN of the telephone or voice ma...

Страница 36: ...gs before it is forwarded Your choices are 2 3 4 6 and 10 rings Press to end your session You can press to continue programming capabilities for this telephone or press four times to return to the Ter...

Страница 37: ...e telephone extension In this example the DN is 25 If the set has been given a name it appears on the display Press Press Press Press Press CHANGE and enter the internal number where you want the call...

Страница 38: ...to continue programming capabilities for this telephone or press three times to return to the Terminals Sets heading Tip If the telephone is a member of a Hunt Group the Call Forward on busy feature...

Страница 39: ...ain Press to end your session You can press to continue programming capabilities for this telephone or press three times to return to the Terminals and Sets heading Tip If the telephone is a member of...

Страница 40: ...g on Line Redirection on page 120 Allow individuals to answer calls that are ringing at another telephone See Picking up a call ringing at another telephone on page 53 Assign telephones to different z...

Страница 41: ...gramming Hunt Groups on page 165 Answering an incoming call There are three possible indications of an incoming call ringing a line button flashing and a message on the display You may not receive all...

Страница 42: ...etween two calls one active and one on hold What line indicators mean Flashing on and off for equal lengths of time There is an incoming call on the line Flashing on and off more quickly You have plac...

Страница 43: ...ine is free Flashing on and off for equal lengths of time Existing alert rate Flashing on and off more quickly twinkle I hold Flashing on for longer than off blink U hold A double beep every 10 second...

Страница 44: ...ine DRPs are overwritten by the telephone settings If the DRPs are set for a line after telephone programming then the telephone ring programming is overridden by the line DRP program If the call is t...

Страница 45: ...upport lines eKIMs also support multiple target line appearances and Hunt group appearances For details about configuring the KIM modules refer to the Compact ICS 7 1 Installer Guide Nobody answered t...

Страница 46: ...here is no requirement for any system configuration A KIM that only supports memory button configuration is referred to as an ordinary KIM OKIM You can install up to nine OKIMs on a 7316 digital phone...

Страница 47: ...bility to support lines multiple target line appearances and Hunt group appearances A 7316E can support a maximum of four eKIMs Your system can support one CAP Note that this total includes any legacy...

Страница 48: ...lowing KIM single module cold start If you just want to cold start an individual module on that module simultaneously press the two top and two bottom buttons on the lower button set as shown in the f...

Страница 49: ...eKIM must be assigned by your installer You can however use the Coordinator password to assign the telephone to the hunt groups for which you want to provide an appearance Refer to Programming Hunt Gr...

Страница 50: ...ton Pressing ends a call You do not have to put the handset down also ends feature programming While you are on a call do not press to end a feature you are using If you do you disconnect the call Use...

Страница 51: ...mber of their telephone You can see information for ringing answered or held calls Call Information is available for calls even if they have been transferred forwarded or rerouted in some way Names an...

Страница 52: ...the line number or line name Displaying Call Information for a call on hold 1 Press The display shows Select a call 2 Select the line on hold Information about the call is displayed 3 Press or VIEW to...

Страница 53: ...iate buttons on your two line display telephone 2 Press 3 Press the default System Coordinator password 4 Press and enter the internal number of the telephone you want to program 5 Press 6 Press four...

Страница 54: ...nk Answer You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button Answering any ringing telephone using Group Pickup...

Страница 55: ...2 3 or 4 or to None Displays Tip A Hunt Group call ringing at a Norstar set DN that is also a member of a call pickup group can be picked up by any telephone in that call pickup group For more inform...

Страница 56: ...ive and if Trunk Answer is enabled by your installer or customer service representative Displays Enter the internal number of the telephone that is ringing You may use an internal autodial button to d...

Страница 57: ...software can also use an Answer DN button to auto dial the telephone The Answer DN must be idle no indicator for this feature to work This feature does not prevent you from assigning a memory button a...

Страница 58: ...es and the Digital Mobility phones You can create a conference when you are on a call 1 Make a second call 2 Press 3 Press the button where the first call is on hold to create a conference Only the pe...

Страница 59: ...all to speak to the remaining person On a 7000 or 7100 digital phone or a Digital Mobility phone 1 Press to place one caller on hold Press R again to put the caller you want to keep on hold 2 Press Th...

Страница 60: ...system digital phones except for the 7000 and 7100 phones and Digital Mobility phones 1 Press the line button of the person you want to speak to The other person is automatically put on hold On the 7...

Страница 61: ...lease one call from the conference before adding another or keep the two conferences separate You have put a conference call on hold You have tried to make a conference call but your system is already...

Страница 62: ...or a telephone on page 66 Handsfree must be set to Std or Auto in system programming for a telephone to be able to use a headset This programming is performed by someone with the Installer password No...

Страница 63: ...urned on Note The 7316E digital phones have a handsfree button located below the dialpad This button only works if the telephone is wired to a system running version 6 1 or newer software and the Hand...

Страница 64: ...208 7316 and 7316E digital phones have a mute button located below the dialpad Other telephones have mute programmed as a handsfree mute combination on the bottom memory button right column on telepho...

Страница 65: ...k The microphone and speaker cannot both be on at once The voice of your caller may be cut off if you both speak at the same time Noises such as a tapping pencil could be loud enough to turn on your m...

Страница 66: ...s automatically assigned to a legacy Norstar telephone that is programmed with handsfree and is always located in the lower right hand corner of the numeric dialpad For 7208 and 7316 digital Handsfree...

Страница 67: ...ree button under the dial pad is not active Changing handsfree answerback for a telephone Handsfree answerback allows you to answer a voice call without lifting the handset It is always turned off for...

Страница 68: ...t join a call without this tone being heard Creating a conference by releasing privacy If a line is programmed with privacy you can turn privacy off to allow another person with the same line to join...

Страница 69: ...radle while answering a call you can quickly retrieve the call Pick up the handset again or press the handsfree button within one second to be reconnected to your call The display shows the last call...

Страница 70: ...70 Answering calls Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 71: ...al to talk without the handset and if automatic handsfree is assigned to your telephone Use one of the features that make dialing easier See Storing a number on a memory button for Autodial on page 95...

Страница 72: ...e number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number The number is dialed correctly but you cannot see it You have attempted to use someone e...

Страница 73: ...nal call The Norstar Compact ICS can have three line pools and a telephone can be programmed to access any number of them A line pool access code is a number you dial to get a line pool The access cod...

Страница 74: ...ccess code or destination code 3 Dial the number you are calling If you have a free internal line you can make a call using a line pool without entering the feature code first 1 Select an internal lin...

Страница 75: ...a line pool code or by using the ARS feature Dialing calls with a second dial tone Profile 2 only Some call destinations require a two stage dialing sequence that requires a second dialing tone befor...

Страница 76: ...ones use the Automatic Dial or Pre dial feature for on hook dialing Digital Mobility phones only support standard dial To dial ensure that the handset is activated and then dial the call number The ha...

Страница 77: ...you get a busy signal or a Do Not Disturb message when you call someone in your office you can interrupt them Use this feature for urgent calls only Tip If your telephone starts ringing while you are...

Страница 78: ...lls 1 Place the programming template over the appropriate buttons of the programming telephone 2 Press 3 Press the default System Coordinator password 4 Press and enter the internal number of the tele...

Страница 79: ...ephone You can use Ring Again to tell you when a busy line pool becomes available Turning on Ring Again Press before you hang up Using Ring Again cancels any previous Ring Again requests at your telep...

Страница 80: ...nnot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing Press YES to use Ring Ag...

Страница 81: ...r The System Answer feature simplifies the job of answering calls by making sure all calls are answered within a set number of rings When calls go unanswered at the telephone monitored by System Answe...

Страница 82: ...leave a message if you have a voice mail system or answering machine and callers can dial an internal number to reach someone who is working after hours If CCR forwards a call and it goes unanswered...

Страница 83: ...al an internal telephone number or use remote feature access such as direct inward system access DISA This means callers do not have to wait to reach the person they are calling and only the person th...

Страница 84: ...Use a programming session and feature codes to create your custom System Answer and CCR Test both System Answer and CCR to make sure they are working properly Make sure your installer or customer ser...

Страница 85: ...ephone attendant set External calls that go unanswered at this telephone are handled by System Answer 1 Place the programming overlay over the appropriate buttons on your two line display telephone 2...

Страница 86: ...gardless of the language choice 1 Place the programming template over the appropriate buttons of the programming telephone 2 Press 3 Press the default System Coordinator password The display shows Ter...

Страница 87: ...the appropriate number of rings between 1 and 12 If the system is busy answering calls the line rings until System Answer can retrieve the call Setting the ring delay before CCR greeting answers 1 Pla...

Страница 88: ...in programming 1 Place the programming template over the appropriate buttons of the programming telephone 2 Press 3 Press the default System Coordinator password 4 Press twice 5 Press and 6 Press thr...

Страница 89: ...possible Thank you for calling In the next section these recordings appear in italics as part of examples of complete greetings that callers might hear Thank you for calling is heard when the caller d...

Страница 90: ...e line and someone will assist you momentarily CCR Bus open You have reached Bluebird Consulting To reach one of our sales agents press 1 To contact our accounting office press 2 To reach Joan Smither...

Страница 91: ...n the card is replaced If the same card is removed then reinserted the recordings are preserved You must re record all user recorded greetings when upgrading to a new feature card The pre recorded sys...

Страница 92: ...record your own version of the system greetings D E F and G you can record your own system greetings turn on the pre recorded system greetings or turn them off 1 Press and enter the System Coordinato...

Страница 93: ...ur recording 8 To continue recording greetings press NEXT then REC to record the next greeting 9 Press OK when you have completed your recording Example Our business hours are 8 a m to 5 p m Monday th...

Страница 94: ...n Each number from zero to nine and can direct a call to the attendant telephone or one of the nine CCR groups The can be set up to make the system play the CCR greeting again Repeat If a digit is set...

Страница 95: ...s to program an external number or for an internal number 2 Choose a button and then enter the number as if you were dialing it When programming Autodial you can use Last Number Redial Saved Number Re...

Страница 96: ...our prime line if you have one Continue to enter digits until the number is complete Press or BKSP to erase an incorrect digit Press or OK when you are finished The memory allotted to autodial numbers...

Страница 97: ...the number you want to program onto the button then press or OK You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits The number is sto...

Страница 98: ...e internal number of the telephone you want to program 5 Press 6 Press three times The display shows Restrictions 7 Press twice 8 Press The display shows Allow last no 9 Press CHANGE to choose Y Yes o...

Страница 99: ...may include host system signaling codes Changing and adding System Speed Dials System Speed Dial codes are numbered from 001 to 255 The system coordinator assigns numbers to System Speed Dial codes fo...

Страница 100: ...ve dialed If you want to program a line or line pool selection for this speed dial number select the line or line pool Otherwise enter the telephone number exactly as if you were dialing it normally W...

Страница 101: ...call you are on provided you dialed the call so that you can call it again later Each telephone can save one number at a time with Saved Number Redial not one number for each line Saving a number Pres...

Страница 102: ...rdinator password 4 Press and enter the internal number of the telephone you want to program 5 Press 6 Press three times The display shows Restrictions 7 Press twice 8 Press twice The display shows Al...

Страница 103: ...call placed on hold by another telephone Retrieving a held call You can connect to a call on hold by pressing the flashing line button of the held call On 7000 and 7100 digital phones and Digital Mobi...

Страница 104: ...ft the handset and talk Holding a call exclusively You can put a call on Exclusive Hold so that it can be retrieved only at your telephone Press or The line appears busy on all other telephones and th...

Страница 105: ...ee Programming a feature code onto a memory button on page 147 for general information about setting or changing button programming for a telephone SWCA codes can also be assigned when the telephone D...

Страница 106: ...to the Compact ICS 7 1 Installer Guide for information about determining how the system will assign calls to SWCA codes and how the Hold feature will perform Each group telephone must either have a li...

Страница 107: ...Priority Call or Ring Again to dial the number for a transfer Depending on how a private network call is routed it may not always be possible for the system to return a transferred call to you if the...

Страница 108: ...callers must have called you and both of the outside calls must be on disconnect supervision lines Note Transfer via Hold on DID lines is not supported Once a call is answered the line appearances on...

Страница 109: ...number Press RETRY and enter the number again The external caller you were transferring hung up before the transfer was complete Press JOIN to transfer the call on line 001 to telephone 21 Press RETR...

Страница 110: ...ain later You have tried to transfer an external call to another external party Some restrictions apply You cannot transfer your conference call For other displays see Common feature displays on page...

Страница 111: ...swer the call The call has come back to you Press CALLBACK or the line button to reconnect to the call On 7000 and 7100 digital phones just pick up the handset A call you camped has come back to you b...

Страница 112: ...t person when more than one incoming call is parked The highest call number which is the Call Park prefix followed by 09 is used only by telephones or devices connected to the system using an analog t...

Страница 113: ...ing to has already parked your call You cannot park the same call You have attempted to use Call Park with no active call on your telephone If the call you want to park is on hold reconnect to it befo...

Страница 114: ...114 Transferring calls Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 115: ...warding calls outside the system ensure that you enter the appropriate line pool access code or destination code to access the external system You can also use Line Redirection to forward calls outsid...

Страница 116: ...their calls forwarded to you your call rings at that receiving telephone even though that telephone has been set to forward calls to you Changing the automatic Call Forward settings Call forwarding oc...

Страница 117: ...r step by step instructions see Change the number of times the telephone rings before it is forwarded on page 36 Forward on busy Forward on busy redirects your calls to another telephone on your Norst...

Страница 118: ...anges to Do Not Disturb on Busy on page 38 If you use DND on Busy the line indicator for an external incoming call flashes but your telephone does not ring Forward on busy takes priority over DND on B...

Страница 119: ...rection takes precedence over the Call Forward feature If both features are active on a telephone incoming external calls on redirected lines are routed to the specified Selective Line Redirection SLR...

Страница 120: ...ou use ALL to redirect all your lines it is important that you wait until all the lines on your telephone light up before pressing or OK If you press or OK before all the lines light up those lines no...

Страница 121: ...HANGE to select Y Yes or N No Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly 200 milliseconds when a call is redirected on one of its lines 1 Place the...

Страница 122: ...another line Enter a valid line pool access code You have attempted to redirect a line but someone else has already redirected that line Press or OVERRIDE to override the previous redirection and redi...

Страница 123: ...r the telephone if it rings while you are in the middle of programming Line Redirection but none of the Norstar call handling features are available until the feature times out If you need to use a No...

Страница 124: ...If for example you redirect your lines to your branch office and your branch office redirects its lines to you you can create a redirection loop If these calls are long distance you end up paying char...

Страница 125: ...ouncements but these telephones cannot receive page announcements Making a page announcement 1 Press 2 Choose a page type Page types are through the telephone speakers internal page through an externa...

Страница 126: ...or N No Creating page zones Each telephone can be assigned to one of three zones for receiving pages 1 Place the programming template over the appropriate buttons of the programming telephone 2 Press...

Страница 127: ...re in which page zones Enter the desired page zone number 1 3 or press ALL You have entered a page zone code that is not between 1 and 3 Select the type of page you want See the list in Making a page...

Страница 128: ...ice mail messages if you subscribe to a voice message service with visual message waiting indication Sending a message You can leave a message on the display of another telephone in your Norstar syste...

Страница 129: ...es TIP Only the designated direct dial telephone for an analog telephone connected to an Analog Station Module ASM can send messages to analog telephones by pressing Depending on the programming setup...

Страница 130: ...oice message center telephone number Replying to a message using an analog telephone On an analog telephone connected to an Analog Station Module or an analog telephone adaptor ATA Press The system au...

Страница 131: ...t your voice message center Refer to your voice message center documentation On a telephone with a one line display Press On a telephone with a two line display Press ERASE Removing items from your me...

Страница 132: ...identified Norstar user You are viewing your message list The display shows the number and name of the line that was used for your voice mail message You have tried to send a message to an invalid int...

Страница 133: ...ing of your list of messages Press NEXT to move through your messages You are trying to send a message to a user whose message waiting list is full You have tried to send a message but your telephone...

Страница 134: ...you simply start talking The telephone microphone picks up your voice Preventing Voice Calls to your telephone using Voice Call Deny Press Voice calls ring like regular internal calls Your other call...

Страница 135: ...ng the call cannot accept voice calls for one of the following reasons it is active or ringing with another call Call Forward is turned on Do Not Disturb is turned on Voice Call Deny is turned on it i...

Страница 136: ...136 Communicating in the office Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 137: ...e and which telephones will automatically log calls or which lines on specific telephones will automatically log calls If your system is equipped with the appropriate equipment and you have subscribed...

Страница 138: ...log depending on the Call Display services provided by your local telephone company and the local telephone company of the caller To use the features on the following pages your telephone must have s...

Страница 139: ...call manually Deleting old log items autobumping Your log has a set number of items that it can hold When it becomes full new calls cannot be logged When your log is full Autobumping automatically de...

Страница 140: ...place calls from within your Call Log The number stored for each call may vary depending on the type of call For example if the call was placed from a Centrex or PBX system the first few numbers may n...

Страница 141: ...a password the display shows Password 2 Enter your four digit password If you forget your Call Log password it can be deleted in programming See Using passwords on page 217 Changing your Call Log pass...

Страница 142: ...hile you are looking at the Call Log Hold or release your active call before entering Call Log The external line is in use The repeat call counter shown along with time and date indicates the number o...

Страница 143: ...service contact your voice message service provider There are one or more items in your message waiting list and there are one or more new items in your Call Log Press to change the first line of the...

Страница 144: ...144 Tracking your incoming calls Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 145: ...and name of the line Press SHOW to view the redirection status of the line Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are done The displa...

Страница 146: ...on the display of each system telephone Which languages are supported depends on the profile for your system Profile 1 the default profile supports three languages English French and Spanish When you...

Страница 147: ...1 Press 2 Press the memory button you want to program with a feature 3 Enter the appropriate feature code you want to assign onto the button The following feature codes cannot be programmed onto a mem...

Страница 148: ...valid feature code Press and enter the feature code you want to assign to the button You cannot enter invalid codes You have programmed a button with a feature that was already programmed onto anothe...

Страница 149: ...els use the Button Inquiry feature to verify the button functions and to avoid activating features as you put the labels onto the buttons For more information refer to Finding out what a button does u...

Страница 150: ...lts Refer to your Programming Records to identify the current button programming for each telephone or group of telephones This telephone has separate handsfree mute and headset buttons under the dial...

Страница 151: ...18 Ring Again Call Forward Pickup 11 19 DND Pickup Page 12 20 Conf Trans Page Transfer 13 21 Last No Transfer Time Date 14 22 Voice Call Time Date Leave msg 15 23 Intercom Receive msg Flash 16 24 Int...

Страница 152: ...n the 7316 the button numbers only reflect the lower level In Button programming however the absent button numbers appear but they are not valid programming for this telephone This telephone has separ...

Страница 153: ...n Right buttons 23 Set 227 31 Set 231 25 Set 228 33 Set 232 27 Set 229 24 Set 239 29 Set 230 26 Set 240 Lower left Lower right PBX Square Hybrid Btn Set 221 11 17 Set 224 Set 222 13 19 Set 225 Set 223...

Страница 154: ...mplate was applied 7208 button defaults 7100 button defaults For all templates the one programmable button on the 7100 telephones is defaulted to Last Number redial Btn PBX Square Hybrid 01 Pick up Li...

Страница 155: ...up to eight answer DN buttons They are assigned to buttons above assigned intercom buttons continuing up the button column replacing the features on those buttons On the 7208 digital phones answer DN...

Страница 156: ...3 Press the button you want to move the line to Displays The two buttons you selected have exchanged position You have tried to move a line to a button that cannot be used as a line button such as an...

Страница 157: ...g for two seconds 3 Repeat until you hear the ring you prefer then press or OK Adjusting the Ring volume 1 Press The telephone rings 2 Press to adjust the volume left end for lower and right end for h...

Страница 158: ...You can retrieve your message and call information by using the display buttons that appear on the second line of the display If you are using a telephone with a single line display the message or ca...

Страница 159: ...ds is Note You can also use the Coordinator password to change User preferences By using a Basic password it is possible to have someone else do day to day upkeep of telephones without giving out acce...

Страница 160: ...andsfree feature which are assigned by the system administrator Refer to the Compact ICS 7 1 Installer Guide for details The display buttons used in button programming Information about individual dis...

Страница 161: ...se routing tbl a line or pool is chosen by the routing programming according to the initial digits in the number The route you choose for a User Speed Dial code must be one that the telephone can use...

Страница 162: ...e using for the programming session does not change when you are programming another telephone Changing the ring on the telephone At Ring type press CHANGE until you see the option you want to use Des...

Страница 163: ...on is used for intercom Press to see more information about the button You cannot store a feature or number on it The button is used for an Answer DN You cannot store a feature or number on it Either...

Страница 164: ...164 User Preferences Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 165: ...company Specialists dealing with Product A can be in one group and specialists dealing with Product B can be in another group Incoming calls hunt for the next available telephone in the group If no te...

Страница 166: ...Note Fixed external cadencing is provided for all external Hunt Group calls regardless of whether or not they have been answered and transferred Adding or removing members from a group A DN can be as...

Страница 167: ...lay shows Show group 6 Enter the Hunt Group number you want to program 1 6 7 Press The display shows Member DNs 8 Press The display shows the members for that group 9 Press ADD to add a member or pres...

Страница 168: ...assigned to only one group Do not assign any hunt group lines to individual telephones If any of the telephones that are part of the hunt group have the line assigned remove the line from the telephon...

Страница 169: ...can be presented Distribution is order based In Sequential mode you can program your top salesperson to be the first member of the group to receive incoming calls Rotary the call starts at the teleph...

Страница 170: ...programming Programming busy line setting A Hunt Group is considered busy if either of these two scenarios exist all of its members are being presented an incoming Hunt Group call all of its members...

Страница 171: ...0 45 60 120 180 6 Press to exit or to continue programming Programming the overflow set This setting allows you to program the overflow telephone to which the Hunt Group calls are to be routed Unless...

Страница 172: ...dialpad enter the name of the Hunt Group 7 Press to store the name 8 Press to exit or to continue programming Allowing disallowing an auxiliary ringer This setting allows you to allow disallow an ext...

Страница 173: ...ow a call will ring within the Hunt Group If members of the group have ring patterns assigned to their telephones that are higher than the ring patterns of the incoming line or the Hunt Group then the...

Страница 174: ...K If that telephone is currently on a Hunt group call you will be automatically connected to the call If the telephone is idle or not on a hunt group call you will be prompted to pick another DN to mo...

Страница 175: ...the silent monitor feature code without picking up the handset and the telephone does not support handsfree operation You entered the silent monitor feature code on a telephone that already has an act...

Страница 176: ...on in handsfree mode press the OTHER key and re enter the DN otherwise the session will continue on your telephone speaker If your telephone is in Silent Monitor idle mode and you press the intercom b...

Страница 177: ...Attempting to initiate any feature buttons on the supervisor set while a session is active will terminate the silent monitoring session A priority call or ring again call will be indicated on the disp...

Страница 178: ...178 Programming Hunt Groups Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 179: ...ff to set alarms or to indicate room condition Up to five telephones can be assigned to the same room number such as for fax lines internet dial up etc Administration set this telephone must be a two...

Страница 180: ...isplay shows Password 3 Press ADMIN The display shows Terminals Sets 4 Press until the display shows Hospitality 5 Press 6 Press Cond pswd None displays 7 Press CHANGE New pswd displays 8 Enter a new...

Страница 181: ...Sets 4 Press until the display shows Hospitality 5 Press until Room desk info displays 6 Press Show set displays 7 Enter a room set number or press LIST and press until you find the DN of the set you...

Страница 182: ...press until Service time displays 6 Press Hour 00 displays 7 Press CHANGE and enter the hour 00 to 23 If the number is less than 13 the display shows AM Press CHANGE to select PM if required Press OK...

Страница 183: ...e of the room Using the room set 1 Press on a digital set or on an analog set 2 At the prompt set the status of the room Note You may be required to enter a Room condition password Press to indicate S...

Страница 184: ...s Room desk info displays 6 Press until Alarm displays 7 Press Attn attempts 3 displays 8 Press CHANGE until you find the number you want 1 5 9 Press Retry intrvl 4 displays 10 Press CHANGE until you...

Страница 185: ...nding alarm for any room To program the alarm follow these steps 1 Press 2 Enter the Desk admin password if you are prompted for a password The set displays al of rm 3 Enter the room number 4 Press VI...

Страница 186: ...set displays Alarm ON hh mm If the clock uses a 12 hour format enter the time then when the set displays hh mm AM or PM press AM or PM The set displays Alarm ON hh mm To set an alarm on an analog set...

Страница 187: ...the following depending on the type of telephone in the room Digital set Press any button except Analog set Lift and replace the handset acts like a snooze alarm and will temporarily disable the alarm...

Страница 188: ...188 Using the Hospitality features Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 189: ...Guide Telephone features Installing Digital phones If you are connecting a 7316 or 7316E digital phone for the first time refer to the following illustrations as a guide Installing the 7316 7316E digi...

Страница 190: ...190 Telephone features Compact ICS 7 1 System Coordinator Guide N0130955 01 Mounting a digital phone on the wall Mounting a 7316 7316E on the wall Installing without the angled base...

Страница 191: ...phone onto the screws and slide it down Mount the stand as shown and insert screw Use the screw that came with your telephone Use the keyhole slots on the stand to mark the location for the screws key...

Страница 192: ...ames can contain both letters and numbers but cannot be longer than seven characters You cannot use the and symbols Moving telephones If automatic telephone relocation is enabled in programming by you...

Страница 193: ...riority call Press while your telephone is ringing Canceling Do Not Disturb Press Displays Using Do Not Disturb Once you turn on Do Not Disturb calls are forwarded to the prime telephone only if there...

Страница 194: ...ke or answer a call or if you press Tip System telephones that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature Hunt Group calls arriving while a telephone is...

Страница 195: ...st use the Hook Switch located under the handset to enter feature codes Press the Hook Switch for approximately half a second then enter the rest of the code To make an external call using the device...

Страница 196: ...s 1 or the number assigned by your installer or customer service representative as the call park code You hear an error tone if you attempt to park a second call Call Pick up directed plus the ringing...

Страница 197: ...put the two conferenced callers on hold Enter to restore the three way call Split Conference Allows you to alternate between two parties in a three way conference call To consult with one caller and p...

Страница 198: ...access a group of lines used for outgoing calls To access a line pool Enter the line pool access code OR Enter plus the line pool code Messages Cancel Generates a longer Link signal Use this feature w...

Страница 199: ...e telephone is available you are alerted with one short ring from your telephone Reply to a Ring Again signal To connect with a Ring Again request when you are on a call or your telephone is off hook...

Страница 200: ...enter to turn these tones off for the device Enter to turn the tones back on Timed Release Generates a longer Link signal Use this feature when you want to release a call from your line but retain th...

Страница 201: ...ates of up to and including 28 8 kilobits per second Kbps The maximum data transmission rate is subject to the quality of the end to end channel and cannot be guaranteed Troubleshooting the device att...

Страница 202: ...202 Telephone features Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 203: ...ISDN services incoming calls outgoing calls Calling Line Identification Presentation CLID Sub addressing bearer capabilities teleservices The Call Forward All Calls feature can be used from ISDN termi...

Страница 204: ...ISDN network determines which features are available to you Network Name Display for BRI Your Norstar system displays the name of an incoming call when it is available from the service provider Name...

Страница 205: ...rovider Call Forward Call Forward allows you to forward your calls to an external telephone number 1 Select an ISDN line by selecting a line button a line pool or the handsfree button or by lifting th...

Страница 206: ...atic Call Back If you call a number that is busy enter the feature code designated by your service provider to receive a distinctive ring at your set when the line becomes available for calls Automati...

Страница 207: ...of calls outside the Norstar network when using an ETSI ISDN line Functionality is similar to that of External Call Forward ECF NCD redirects calls using the same line on which they arrive Call forwar...

Страница 208: ...data or text file on their own computer screens while they discuss the information File transfer The ISDN network allows you to transfer files containing data text images data or audio clips faster a...

Страница 209: ...N0130955 01 Compact ICS 7 1 System Coordinator Guide Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and...

Страница 210: ...210 ISDN Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 211: ...estrictions are programmed by your installer or customer service representative For example you might want to restrict long distance dialing between certain hours of the day Making additional telephon...

Страница 212: ...tart and stop times programmed by your installer or customer service representative Off prevents the service from being activated 1 Place the programming template over the appropriate buttons of the p...

Страница 213: ...fault System Coordinator password 4 Press twice Services displays 5 Press Ringing Service displays 6 Press The display reads Sched Night 7 Press and use CHANGE to set the Service to Manual Night Sched...

Страница 214: ...ion and Routing service you have to enter the System Coordinator or Basic password Viewing the active Services from a two line display telephone When a Service is active the control telephone display...

Страница 215: ...service schedule is displayed Press or NEXT to see the other Ringing service schedules Press or OK to select the desired schedule You are viewing the active Services Press or NEXT to see the other ac...

Страница 216: ...e next automatic service schedule comes into effect at the programmed time Direct dial calls to a direct dial telephone ring at the extra dial telephone the extra dial telephone is designated by your...

Страница 217: ...s One password cannot be a subset of another one For example you cannot have 123 and 12345 Using a Basic password In addition to a System Coordinator password there is a Basic password This allows you...

Страница 218: ...ess OK to accept the new password You cannot erase or eliminate the ability to program passwords Clearing a Call Log password If an individual has forgotten their Call Log password you can clear it in...

Страница 219: ...lity 1 Press Desk pswd displays default is 4677 2 Press CHANGE New pswd displays 3 Enter a new password then press OK Cond pswd Change this password frequently to maintain security At Hospitality 1 Pr...

Страница 220: ...e Making changes to Call Forward No Answer on page 35 Note ISDN terminals cannot use the Direct Dial digit to reach a Direct Dial set Changing the direct dial telephone assignments Your installer or c...

Страница 221: ...e the Telephone Feature Card or see Changing how you dial your calls on page 75 Making a telephone a hotline telephone You can set up a telephone as a hotline 1 Place the programming template over the...

Страница 222: ...of line you must specify the line pool access code a line selected by the routing table For this type of line the number dialed is treated as a destination code and is routed according to the routing...

Страница 223: ...Press 3 Press the default System Coordinator password 4 Press at Terminals Sets and enter the internal number of the telephone you want to program 5 Press 6 Press until the display shows Restrictions...

Страница 224: ...play shows Capabilities 6 Press 7 Press until the display shows Aux ringer 8 Use CHANGE to select Y Yes or N No Your installer or customer service representative can program the auxiliary ringer to st...

Страница 225: ...e internal number of the telephone you want to program 5 Press 6 Press three times The display shows Restrictions 7 Press twice 8 Press three times The display shows Allow link 9 Press CHANGE to choos...

Страница 226: ...ivate a device connected to an analog terminal adapter ATA in another area of your office or external lines to access devices outside the Norstar system Digital Mobility phones provide a static three...

Страница 227: ...Run Stop symbol uses one of the 24 spaces in an autodial or speed dial sequence You can include up to three Run Stop commands in a dialing string The system ignores a fourth Run Stop and any digits or...

Страница 228: ...another system over a private network An example of how remote access works is a sales representative who spends a lot of time out of the office and who needs to make long distance calls to the Europ...

Страница 229: ...ial tone and must enter a Class of Service password before they are allowed into the system Class of Service COS To control the level of telephone service a remote user can access your installer can a...

Страница 230: ...rstar system remote access number 2 When you hear a stuttered dial tone enter your COS password 3 Wait for the system dial tone If your system uses System Answer or CCR you may enter the DISA number o...

Страница 231: ...your customer service representative or installer Users should memorize their COS passwords instead of writing them down Employee COS passwords should be deleted when they leave the company Typically...

Страница 232: ...x digit COS password COS passwords allow you to define individual passwords and determine the restriction filters and remote package associated with each Displays Tip If you use your Norstar system fr...

Страница 233: ...te people You can also monitor hunt group calls using the Silent Monitoring feature The Digital Mobility phone however cannot be used to as a supervisor set although it can be assigned as a hunt group...

Страница 234: ...to answer a call on a line that does not appear or ring at your telephone To pick up such a call use Call Pickup Call Park or Trunk Answer A telephone may have buttons assigned for lines 001 to 003 b...

Страница 235: ...s is used with the Routing Service programmed by your installer A Service must be active for overflow routing to be in effect Overflow routing is not available in normal service Telephones with no lin...

Страница 236: ...tons Line intercom and answer DN buttons must have indicators and are programmed by the system administrator Key Indicator Modules KIMs that attach to 7316E telephones support 12 memory buttons per mo...

Страница 237: ...e handset or press the handsfree button This is your prime line Private lines A private line is exclusive to a particular telephone Calls that are put on hold or left unanswered on a private line cann...

Страница 238: ...238 General System features Compact ICS 7 1 System Coordinator Guide N0130955 01...

Страница 239: ...service representative and report the alarm code 4 After speaking to your installer or customer service representative press CLEAR Displays Testing the telephone If you suspect something is wrong wit...

Страница 240: ...or press DOWN and UP 4 Press OK or to go ahead with the test During the test the display should be filled with solid dark blocks and all the indicators next to the buttons on the telephone should be...

Страница 241: ...ends the test Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in 1 Press then or NEXT until the display shows Headse...

Страница 242: ...s then or NEXT until the display shows Power test 2 Press TEST or to go ahead with a power supply test You should see all the indicators on the telephone go on and hear ringing at maximum volume When...

Страница 243: ...eature that is not available in the present setup of your Norstar system You cannot use the feature you have chosen because your telephone is locked See Using Set lock on page 223 Press or press VIEW...

Страница 244: ...tton for telephone 21 and an external call is ringing on that telephone The call on line 001 is being transferred to you by someone else in your Norstar system A camped call is waiting Press the line...

Страница 245: ...reconnect Use DND or press BLOCK to reject a priority call You have no free line buttons on which to receive a call Release one of your current calls and try again to answer the incoming call You hav...

Страница 246: ...ber on a prime line but the telephone does not have a prime line This must be corrected by your customer service representative or installer You have tried to program redirection while someone else is...

Страница 247: ...fer canceling 70 108 109 using 61 107 Camp on 82 110 Class of Service 68 232 Conference Call 7100 telephone 3 59 60 using 3 58 59 60 using 58 Contrast Adjustment 146 Custom Call Routing 832 85 217 Dia...

Страница 248: ...13 Saved Number Redial 101 Services viewing 870 215 Speed Dial adding user 99 making calls 101 Static Time and Date 806 132 System Answer 831 84 217 System Answer Custom Call Routing recording a greet...

Страница 249: ...71 Already parked 113 Alternate line ATA feature code 195 alternate services 211 analog telephone answering a message 129 removing a message 131 replying to a message 130 analog terminal adapter dial...

Страница 250: ...al feature 206 Automatic Recall ISDN terminal feature 206 Automatic TelephoneRelocation 192 233 auxiliary ringer 224 Hunt Groups 172 B Back 22 Background Music 194 basic answer button 57 Basic passwor...

Страница 251: ...rd and Line Redirection differences 123 Call information automatic 52 changing what information is shown first 53 displaying information 50 getting information for a call on hold 52 getting informatio...

Страница 252: ...communicating in the office paging 125 128 sending messages using display 128 Voice Call 133 cond pswd programming 219 Conf on hold 61 Conference busy 61 Conference Call ATA feature code 197 by relea...

Страница 253: ...direct dial telephone programming 220 Directed Pickup 54 directing calls using Custom Call Routing 82 DISA see direct inward system access disconnect from conference 61 releasing a call accidentally 6...

Страница 254: ...ATA 200 201 feature Message Reply Enhancement analog telephones 130 Feature button 19 feature button 19 Feature code 148 Feature moved 148 Feature timeout 243 Features adjusting ring volume 157 Autobu...

Страница 255: ...er 208 Flash feature 224 Forward denied 119 Forward 119 forwarding calls 35 Call Forward 115 Call Forward delay 117 Call Forward on Busy 117 Do Not Disturb on Busy 118 Forward no answer 117 Line Redir...

Страница 256: ...conversion note 165 Broadcast mode 169 moving members 167 programming busy line setting 170 programming the overflow set 171 programming the queue time out 171 Rotary mode 169 Sequential mode 169 sett...

Страница 257: ...length of internal numbers 233 letters entering with dial pad 32 limiting access to Norstar 229 telephone feature use 223 telephone programming 223 using alternate or scheduled services 211 line chan...

Страница 258: ...2 message waiting indicator analog telephone 129 Messages ATA feature code 198 cancelling a sent message 129 hiding display 158 removing from list 131 sending 128 sending using the display 128 viewing...

Страница 259: ...pad 32 O OK 237 On another call 72 79 On hold 104 one button access to features 50 one button dialing see Autodial Outgoing line 122 overflow call routing 235 overlay 20 positioning on the set 21 OVE...

Страница 260: ...host system dialing signals 224 private call 68 private line 237 Program and HOLD 97 100 148 Program and OK 97 100 148 Programmed 97 Programmed Release 226 programming 181 hospitality cond password 2...

Страница 261: ...auxiliary ringer 224 Call Display 53 Call Forward delay 117 Call Pickup 54 changing the name of a telephone 192 direct dial telephones 220 external autodial button 95 Forward no answer 117 Forward on...

Страница 262: ...number of rings before call is forwarded 36 description of types 43 157 ring volume 157 Ringing service 213 Ring Again 79 Ring Again ATA feature code 199 Ring Again 73 80 Ringing 215 ringing distinct...

Страница 263: ...g User 99 selecting a line 30 splitting a Conference Call 60 square template 7316E buttons 151 standard dial 76 Start of list 133 Still in trnsfer 109 stop calls from ringing at set 193 stuttered dial...

Страница 264: ...ages and calls 158 length of a call 69 time savers autodial 95 Saved Number Redial 101 Speed Dial 99 Timed Release ATA feature code 199 200 tone camped call tones 110 controlling length 226 remote acc...

Страница 265: ...User Preferences 159 163 217 User Speed Dial 99 161 using DND 193 using Norstar remotely 228 230 using this guide 15 V videoconferencing 208 VIEW 237 viewing active Services 214 Call Log 139 messages...

Страница 266: ...266 Index Compact ICS 7 1 System Coordinator Guide N0130955 01...

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