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Nortel CallPilot 100, Руководство по установке и эксплуатации

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Chapter 6  Troubleshooting Non Delivery Notification messages    

67

CallPilot Message Networking Set Up and Operation Guide

A connection to the remote site could not be established

This error can occur if your site cannot connect to the destination site. The problem is likely a lack 
of Internet Protocol (IP) connectivity. The system does not attempt to resend the message.

Solution:

•

Contact the destination site or the Network Administrator and verify that the site is on the 
network.

The media is not supported at the destination

This error can occur if you send a fax message to a destination site that does not have the Fax 
option installed. The Fax option is not available for CallPilot 100/150. The system does not 
attempt to resend the message.

Solution:

•

Contact the destination site and verify that it has the Fax option installed and enabled

•

Contact your Network Administrator

The network is experiencing problems

This error can occur if:

•

your site is busy sending other network messages and cannot send your message

•

a system error has occurred

The system attempts to resend the message:

•

If you receive the same Non Delivery Notification voice prompt, contact your Network 
Administrator

The destination site mailbox is full

This error can occur if the destination site’s mailbox is full. The system does not attempt to resend 
the message.

Solution:

•

Contact your Network Administrator.

Содержание CallPilot 100

Страница 1: ...Part No N0008713 01 26 August 2004 CallPilot Message Networking Set Up and Operation Guide Return to Menu...

Страница 2: ...ty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc The software describe...

Страница 3: ...guring your system network properties 15 Configuring your system if you do not use DNS 15 Configuring Business Communications Manager to use IP addresses 16 Configuring CallPilot 100 150 to use domain...

Страница 4: ...5 Changing the properties of a network site 48 Recording a site name 49 Deleting a site 51 Disabling Network Messaging 52 Disabling Network Receive 52 Disabling Network Delivery 52 Disabling Network R...

Страница 5: ...Contents 5 CallPilot Message Networking Set Up and Operation Guide Chapter 7 Message Networking programming record 71 Glossary 77 Index 81...

Страница 6: ...6 Contents N0008713 01...

Страница 7: ...r interface For information see Starting CallPilot Manager and About the CallPilot Manager interface in Chapter 2 of the CallPilot Manager Set Up and Operation Guide if you use Business Communications...

Страница 8: ...ax is not available on CallPilot 100 150 How Digital Networking works Digital Networking provides voice and fax messaging to mailboxes at different sites on a network Each CallPilot site on the networ...

Страница 9: ...messages An AMIS address consists of a telephone number and a mailbox number How AMIS works AMIS provides voice messaging to mailboxes at different sites on a network A network is a collection of offi...

Страница 10: ...age to Network Delivery Mailboxes they record a message and select the Network Delivery Mailbox number CallPilot sends the message to the specified network address and mailbox For example you can set...

Страница 11: ...thorized Distributors Technical Support Telephone 1 800 4NORTEL 1 800 466 7835 If you already have a PIN Code you can enter Express Routing Code ERC 196 If you do not yet have a PIN Code or for genera...

Страница 12: ...12 Chapter 1 About CallPilot Message Networking N0008713 01 APAC Asia Pacific Technical Support Telephone 61 388664627 Fax 61 388664644 email asia_support nortelnetworks com...

Страница 13: ...an be a maximum of 128 alphanumeric characters The domain name cannot have any spaces or punctuation except for characters such as periods dashes or underscores that are part of the name Local prefix...

Страница 14: ...Digital Networking Properties link The Digital Networking Properties page appears 4 In the Local Prefix box type the local prefix 5 In the SMTP Proxy Name box type the SMTP Proxy Name 6 The IP Addres...

Страница 15: ...way to provide name mapping is by using a DNS server If you do not use a DNS server you can use either a hosts file or IP addresses If your network contains only Business Communications Manager or Cal...

Страница 16: ...page 19 to create network sites using IP addresses Configuring Business Communications Manager to use IP addresses 1 Ensure no DNS servers are currently configured Refer to Ensuring no DNS servers are...

Страница 17: ...nsuring no DNS servers are configured on your Business Communications Manager 1 Start Unified Manager 2 Click the Services key 3 Click the DNS heading 4 Ensure that the Primary Sec Server IP Addr box...

Страница 18: ...1 Start Unified Manager 2 Click the System heading 3 In the System Name box enter a host name A system name can be any name for example myCompany 4 Press the Enter key on your keyboard to save your ne...

Страница 19: ...the names Downtown South Side and West End so that an employees who wants to send a message to another branch can just use its domain name and does not have to know the IP addresses of the branch To c...

Страница 20: ...DNS server 6 In the Secondary DNS box enter the IP address of secondary DNS server if you use one 7 Click the Submit button 8 You must reboot CallPilot for the new settings to take effect Warning The...

Страница 21: ...s and the hosts name For example 2 Name the file HOSTS and save it as a text file with no extension for example save the file as HOSTS and not HOSTS txt This is an example of a hosts file The first en...

Страница 22: ...g your local CallPilot Host name or IP address 1 Make the change to the host name or IP address first 2 Create a hosts file making sure that the new host name is the first entry in the hosts file 3 FT...

Страница 23: ...on is used to generate the return address of your location Area code This code is assigned to your calling area For example the area code for Kansas City is 816 and the area code for Calgary is 403 Ea...

Страница 24: ...me the recorded system name is added to all messages sent from your site The system name plays as part of the recorded message Sender name The sender s recorded name can be attached to each message se...

Страница 25: ...a is 011 5 In the Country Code box type the Country code The code can have up to four digits The Country code for North America is 1 6 In the Area Code box type the area code for your city state or pr...

Страница 26: ...n the Connect to box type the extension number or telephone number you are using to record the greeting or prompt For a local extension just type the extension number For a telephone number that is no...

Страница 27: ...oon until 4 00 p m The available time for network calls to occur is before 08 00 a m between 11 00 a m and 12 00 p m and any time after 4 00 p m The following table shows an example of the Call Blocki...

Страница 28: ...call blocking for the peak traffic times To set up AMIS Call Blocking times 1 Start CallPilot Manager 2 Click the Networking heading 3 Click the AMIS Call Blocking Periods link The AMIS Call Blocking...

Страница 29: ...ro For example type 8 00 as 08 00 7 You can select the Same As Previous Day check box if you want to use the previous day s settings for the call blocking period 8 Click the Submit button Note If ther...

Страница 30: ...is substituted for the Input value This change results in a telephone number that can be dialed on the local network Changing the number usually involves removing an area code or inserting an access c...

Страница 31: ...Toronto A Dialing Translation Table from a site in Mountainview California INPUT OUTPUT Explanation 011 011 The Table does not attempt to translate international telephone numbers 416 The Table remov...

Страница 32: ...telephone number For systems attached to Central Office CO lines no digits need to be prefixed INPUT OUTPUT Explanation 011 011 The Table does not attempt to translate international telephone numbers...

Страница 33: ...lation properties and create the Dialing Translation Table For AMIS to function you must enter values for the long distance access code the area code and the access code and enable reply translation T...

Страница 34: ...rmation attached to a message is missing an area code the area code is prefixed to the number The system considers the area code missing if the number has fewer than 10 digits The default for this pro...

Страница 35: ...s the Output value for the Input value The resulting number is ready to dial on the local network Refer to Examples of Dialing Translation Tables on page 31 for examples of Dialing Translation Tables...

Страница 36: ...es in the Dialing Translation Table at any time To review Dialing Translation Table entries 1 Start CallPilot Manager 2 Click the Configuration heading 3 Click the Dialing Translation Table link The D...

Страница 37: ...t values of an entry at any time To change an entry in the Dialing Translation Table 1 Start CallPilot Manager 2 Click the Configuration heading 3 Click the Dialing Translation Table The Dialing Trans...

Страница 38: ...Translation Table 1 Start CallPilot Manager 2 Click the Configuration heading 3 Click the Dialing Translation Table link The Dialing Translation Table page appears 4 Click the Delete link for the Dial...

Страница 39: ...l Networking settings For more information refer to Setting the general networking properties on page 43 2 Check that there is no Call Blocking during the time that you want to test the Loopback Mailb...

Страница 40: ...box or perform any mailbox functions from it If the mailbox extension length is The Loopback mailbox number is If the Group List leading digit is 1 the Loopback mailbox number is 2 digits 13 23 3 digi...

Страница 41: ...fication messages on page 65 Use the procedure that corresponds to your mailbox interface For information on determining which mailbox interface you use see the CallPilot Reference Guide To send a tes...

Страница 42: ...od of the Retry interval The Retry interval is a Class of Service feature For more information on Class of Service refer to the CallPilot Manager Set Up and Operation Guide consider whether the test m...

Страница 43: ...s name mapping with ping and nslookup commands On CallPilot 100 150 you can test your system s name mapping by adding a network site Setting the general networking properties The general networking pr...

Страница 44: ...g is enabled Enable Network Broadcast Lets you send Broadcast Messages to Network Delivery Mailboxes at your site The default setting is disabled Enable Network Group List Lets you add Network Mailbox...

Страница 45: ...ly remembered Site Prefix The Site Prefix cannot overlap any other Site Prefix in your Network Site Table For example if you use Site Prefix 403123 it overlaps with prefixes 40312 and 4031234 Host nam...

Страница 46: ...box type the Site Name 5 In the Site Prefix box type the Site Prefix 6 Choose the type of site you are adding If you want to create a Digital Networking site from Site Type select Digital VPIM if you...

Страница 47: ...tion site from the Outdial list box select an Outdial route type the Line or Pool number in the Line Pool box if you select Line or Pool as the Outdial route click the Submit button You can record the...

Страница 48: ...elete the site and create a new site with a new Site Prefix and properties To change the properties of a network site 1 Start CallPilot Manager 2 Click the Networking heading The Site List page appear...

Страница 49: ...ays Unknown site For best results use a telephone that is attached to the same switch as your voicemail system Avoid using wireless telephones To record a site name 1 Start CallPilot Manager 2 Click t...

Страница 50: ...Click the Record button After the tone record the site name 9 After you finish recording click the Stop button 10 To listen to the recording click the Play button or to save the recording click the Sa...

Страница 51: ...Site Prefix You must delete the Network Delivery Mailboxes that use the Site Prefix before you delete the site To delete a site 1 Start CallPilot Manager 2 Click the Networking heading The Site List...

Страница 52: ...eive Disabling Network Delivery Network Delivery lets your site send network messages Sometimes it is necessary to disable this feature For example you may want to stop the sending of network messages...

Страница 53: ...Broadcast Message parameter in the general networking parameters Refer to Setting the general networking properties on page 43 for information on setting the general networking parameters Enabling Net...

Страница 54: ...54 Chapter 4 Creating network sites N0008713 01...

Страница 55: ...bscribers on your network and the type of network messaging you use determine how many Network Delivery Mailboxes you need If you use Business Communications Manager you can have up to 998 mailboxes o...

Страница 56: ...mailbox number add the site for which you are creating the Network Delivery Mailbox For information on creating a site refer to Creating a network site on page 45 Note After you create a Network Deliv...

Страница 57: ...rk site To create a Network Site mailbox 1 Start CallPilot Manager 2 Click the Mailbox Administration heading 3 Click the Add Mailbox link The Add Mailbox page appears 4 In the Mailbox box type a vali...

Страница 58: ...box type the number of the remote mailbox 11 Click the Submit button 12 Click the Mailbox Administration heading The Mailbox List page appears 13 Click the Change link for the Network Site mailbox you...

Страница 59: ...dial the telephone number from the voicemail system For example you might need to dial 9 the area code and then the telephone number 16 Click the Record button The telephone rings 17 Pick up the hands...

Страница 60: ...Manager 2 Click the Mailbox Administration heading 3 Click the Add Mailbox link The Add Mailbox page appears 4 In the Mailbox box type a valid mailbox number Use a mailbox number that does not confli...

Страница 61: ...tion 10 If you use a line or pool enter a number in the Line Pool box 11 In the Remote Phone Number box type the remote phone number 12 In the Remote Mailbox box type the remote mailbox number 13 Clic...

Страница 62: ...pe the sequence of digits that dial the telephone number from the voicemail system For example you might need to dial 9 the area code and then the telephone number 18 Click the Record button The telep...

Страница 63: ...For instructions on creating a Network Delivery Mailbox refer to About creating Network Delivery Mailboxes on page 56 For instructions on deleting a Network Delivery Mailbox refer to Deleting a Networ...

Страница 64: ...ou cannot access it from the Company Directory or deliver network messages to that particular site To delete a Network Delivery Mailbox 1 Start CallPilot Manager 2 Click the Mailbox Administration hea...

Страница 65: ...their Network Site list the destination site does not have Message Networking enabled the destination site is busy receiving other messages the destination site has the Network Receive feature disable...

Страница 66: ...tative There is a protocol mismatch with the remote site This error can occur if the destination site is not a Message Networking site VPIM the remote site is not a Voice Messaging site AMIS The syste...

Страница 67: ...site that does not have the Fax option installed The Fax option is not available for CallPilot 100 150 The system does not attempt to resend the message Solution Contact the destination site and verif...

Страница 68: ...e destination site Solution Ensure the destination site has the Auto Attendant assigned to answer the Central Office CO line designated for network calls Resend the message For instructions about assi...

Страница 69: ...ve the first digit in the transmission sequence A timeout error occurs if the destination site does not receive a transmission signal within 10 seconds the remote site s line is not answered by the Au...

Страница 70: ...d by a Home Transfer node or a Home Mailbox node on a CCR Tree You receive a protocol error for an AMIS message that is longer than 8 minutes There is a limit of 8 minutes for AMIS messages Do not sen...

Страница 71: ...address or Host name Enabled Disabled Network Receive Enabled Disabled Network Delivery Enabled Disabled Network Reply Enabled Disabled Network Broadcast Enabled Disabled Network Group List Enabled Di...

Страница 72: ...r Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Sit...

Страница 73: ...____ ____ 2 ____ ____ ____ ____ 3 ____ ____ ____ ____ 4 ____ ____ ____ ____ Wednesday 1 ____ ____ ____ ____ 2 ____ ____ ____ ____ 3 ____ ____ ____ ____ 4 ____ ____ ____ ____ Thursday 1 ____ ____ ____...

Страница 74: ...emote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network Site Mai...

Страница 75: ...in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mail...

Страница 76: ...76 Chapter 7 Message Networking programming record N0008713 01...

Страница 77: ...iods Periods of time you establish when network delivery messaging is prohibited Channel configuration The number of channels on your system that you designate for outdialing Class of Service A predet...

Страница 78: ...s the complete domain name for a specific computer on the Internet Each site on a network has a unique FQDN The FQDN distinguishes a site from every other site on the network An FQDN is the full name...

Страница 79: ...e Based Address Network Dialing Parameters The values that determine how many times the system attempts to contact a destination site within a network The dialing parameters also include a retry inter...

Страница 80: ...figuring updating and maintaining the CallPilot system System Administrator Mailbox The mailbox used by the System Administrator for sending Broadcast Messages This is the System Administrator s perso...

Страница 81: ...entry 37 changing entries 37 deleting entries 38 example 31 reviewing entries 36 Digital Networking Fax messages 8 Network Group Lists 53 Network Receive 52 Network Reply feature 52 Non Delivery Noti...

Страница 82: ...s 65 Number of Network Retries 44 O Outdial route 23 45 P Phone number 45 Prerequisites 7 Prompt recording 49 Properties General Networking 43 R Receiving messages 52 Recording greeting 49 prompt 49 R...

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