
Appendix A Troubleshooting
405
Nortel Business Secure Router 222 Configuration — Basics
Problems with the WAN interface
Problems with Internet Access
Table 118
Troubleshooting the WAN Interface
Problem
Corrective Action
Cannot get WAN IP
address from the ISP.
Refer to the
Nortel Business Secure Router 222 — Fundamentals (NN47922-301)
guide for initial set up of the Business Secure Router.The ISP provides the WAN IP
address after authentication. Authentication can be through the username and
password, the MAC address, or the host name. Use the following corrective
actions to make sure the ISP can authenticate your connection.
You need a username and password if you are using PPPoE or PPTP
encapsulation. Make sure that you have entered the correct Service Type,
Username and Password (the username and password are case-sensitive). Use
the WAN screens in the WebGUI.
If your ISP requires MAC address authentication, clone the MAC address from
your computer on the LAN as the Business Secure Router’s WAN MAC address.
Use the WAN screens in the WebGUI.
Nortel recommends that you clone your computer’s MAC address, even if your ISP
presently does not require MAC address authentication.
If your ISP requires host name authentication, configure your computer’s name as
the Business Secure Router’s system name (use the WebGUI’s wizard or
System
General
screen to configure the system name).
Table 119
Troubleshooting Internet Access
Problem
Corrective Action
Cannot access the Internet.
Connect your cable or DSL modem with the Business Secure Router
using the appropriate cable.Check with the manufacturer of your cable or
DSL device about your cable requirement because some devices require
crossover cable and others a regular straight-through cable.
Verify your settings in the WAN screens.
Internet connection disconnects. Check the call scheduling rules.
If you use PPPoA or PPPoE encapsulation, check the idle time-out
setting in the WAN screens.
Contact your ISP.
Содержание BSR222
Страница 28: ...28 Tables NN47922 500 ...
Страница 50: ...50 Chapter 2 Introducing the WebGUI NN47922 500 ...
Страница 66: ...66 Chapter 3 Wizard setup NN47922 500 ...
Страница 87: ...Chapter 5 System screens 87 Nortel Business Secure Router 222 Configuration Basics Figure 17 Time and Date ...
Страница 92: ...92 Chapter 5 System screens NN47922 500 ...
Страница 96: ...96 Chapter 6 LAN screens NN47922 500 Configuring IP Click LAN to open the IP screen Figure 19 LAN IP ...
Страница 104: ...104 Chapter 6 LAN screens NN47922 500 ...
Страница 115: ...Chapter 7 WAN screens 115 Nortel Business Secure Router 222 Configuration Basics Figure 27 WAN IP ...
Страница 123: ...Chapter 7 WAN screens 123 Nortel Business Secure Router 222 Configuration Basics Figure 32 Dial Backup Setup ...
Страница 154: ...154 Chapter 9 Static Route screens NN47922 500 ...
Страница 196: ...196 Chapter 11 Firewall screens NN47922 500 ...
Страница 212: ...212 Chapter 13 VPN NN47922 500 Figure 68 Summary IP Policies ...
Страница 223: ...Chapter 13 VPN 223 Nortel Business Secure Router 222 Configuration Basics Figure 72 VPN Branch Office rule setup ...
Страница 249: ...Chapter 13 VPN 249 Nortel Business Secure Router 222 Configuration Basics Figure 79 VPN Client Termination ...
Страница 256: ...256 Chapter 13 VPN NN47922 500 Figure 82 VPN Client Termination advanced ...
Страница 260: ...260 Chapter 13 VPN NN47922 500 ...
Страница 264: ...264 Chapter 14 Certificates NN47922 500 Figure 84 My Certificates ...
Страница 273: ...Chapter 14 Certificates 273 Nortel Business Secure Router 222 Configuration Basics Figure 87 My Certificate details ...
Страница 281: ...Chapter 14 Certificates 281 Nortel Business Secure Router 222 Configuration Basics Figure 90 Trusted CA details ...
Страница 290: ...290 Chapter 14 Certificates NN47922 500 Figure 95 Trusted remote host details ...
Страница 314: ...314 Chapter 16 IEEE 802 1x NN47922 500 ...
Страница 318: ...318 Chapter 17 Authentication server NN47922 500 Figure 107 Local User database edit ...
Страница 326: ...326 Chapter 17 Authentication server NN47922 500 ...
Страница 374: ...374 Chapter 20 Logs Screens NN47922 500 Figure 151 Log settings ...
Страница 384: ...384 Chapter 20 Logs Screens NN47922 500 ...
Страница 390: ...390 Chapter 21 Call scheduling screens NN47922 500 Figure 158 Applying Schedule Sets to a remote node ...
Страница 402: ...402 Chapter 22 Maintenance NN47922 500 Figure 170 Restart screen ...
Страница 422: ...422 Appendix A Troubleshooting NN47922 500 ...