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Troubleshooting

Nortel Business Communications Manager 450 1.0

Installation — System

NN40160-301 01.04 Standard

July 2009

Troubleshooting

This chapter describes how to troubleshoot the BCM450 system.

Troubleshooting navigation

•

Testing the main unit (page 97)

•

Troubleshooting the main unit (page 98)

•

Determining why an MBM does not appear in Element Manager (page 99)

•

Troubleshooting the FEM (page 100)

•

Troubleshooting the ATA2 (page 100)

•

Troubleshooting dial tone problems with the ATA2 (page 100)

•

Checking ATA2 wiring (page 101)

•

BCM450 system reset (page 101)

Testing the main unit

Use the following procedure to test the main unit.

Procedure steps

Step

Action

Go to an extension that is connected to the RJ-21 telephony connector on
the main unit.

Check for a dial tone.

Use this extension to make a call to another extension on the system.

If this system is connected to an expansion cabinet with a media bay module
(MBM) that supports extensions, repeat steps 2 and 3 for an extension
connected to the expansion cabinet.

Go to an extension that has access to one of the lines on the main unit.

Select the line or line pool to which the line belongs.

Check for a dial tone.

Make a call using the line or line pool.

Содержание BayStack 450 Switch

Страница 1: ...Nortel Business Communications Manager 450 1 0 Installation System Release BCM450 1 0 Document Revision 01 04 NN40160 301 ...

Страница 2: ...nt date July 2009 Product release BCM450 1 0 Job function Installation Type Document Language type English Copyright 2006 2009 Nortel Networks All Rights Reserved NORTEL the globemark design and the NORTEL corporate logo are trademarks of Nortel Networks ...

Страница 3: ...ernal DHCP server not available 14 External DHCP server available 14 Mounting options 15 Rack mount installation 15 Wall mount installation 15 Desktop mount installation 15 Miscellaneous features 16 External music source 16 Analog telephones and devices 16 Element Manager 16 Startup Profile 16 Line and data connector wiring 16 17 BCM450 installation preparation 17 Verifying the site requirements 1...

Страница 4: ...inet to the main unit 41 MBM installation 43 Configuring the G4x16 or G8x16 DIP switches 45 Configuring the GASM DIP switches 46 Configuring the GATM DIP switches 46 Fiber expansion module configuration 47 Wiring the FEM 47 Configuring MBMs for main unit installation 50 Configuring MBMs for expansion cabinet installation 51 Installing an MBM in the main unit or an expansion cabinet 52 Prerequisite...

Страница 5: ...A2 86 Prerequisites 86 Procedure steps 87 Mounting the ATA2 to a wall 87 Testing insertion loss measurement from the CO to the analog device 88 Prerequisites 88 Procedure steps 88 Testing insertion loss measurement from the analog device to the CO 88 Prerequisites 88 Procedure steps 88 Configuring the ATA2 89 Element Manager installation 91 Element Manager installation procedures navigation 91 Dow...

Страница 6: ...ing dial tone problems with the ATA2 100 Checking ATA2 wiring 101 BCM450 system reset 101 Preinstallation reference 103 Environmental requirements 103 Electrical requirements 103 Site telephony wiring requirements 104 GASM DIP switch configuration 107 GASM DIP switch configuration 107 Ports and connectors reference 109 Main unit ports and connectors 109 Analog device specifications 111 ATA2 ASM8 A...

Страница 7: ...4 Standard July 2009 Copyright 2006 2009 Nortel Networks Wiring charts reference 131 DTM wiring chart 131 BRIM wiring chart 132 ADID wiring chart 133 GATM wiring chart 134 4x16 wiring chart 137 G4x16 and G8x16 wiring chart 137 DSM16 and DSM32 wiring chart 138 ASM8 ASM8 and GASM wiring chart 139 ...

Страница 9: ...implified DIP switch settings MBMs are configured through Element Manager For more information see MBM installation page 43 Support for Norstar Legacy modules with the Fibre Expansion Module MBM For more information see Fiber expansion module configuration page 47 Upgradable capacity with the new Capacity Expansion Card CEC For more information see Installing the CEC page 83 Other Changes Revision...

Страница 11: ...ses The BCM450 system integrates voice and data capabilities and IP Telephony gateway functions into a single telephony system provides telephony applications for use in a business environment Navigation Installation architecture page 13 BCM450 installation preparation page 17 BCM450 main unit and expansion cabinet installation page 21 BCM450 main unit installation page 25 Installing the BCM450 ma...

Страница 12: ...on page 79 Capacity expansion card installation page 83 Analog terminal adapter installation page 85 Element Manager installation page 91 BCM450 common procedures page 95 Preinstallation reference page 103 GASM DIP switch configuration page 107 Ports and connectors reference page 109 Analog device specifications page 111 LED indicators reference page 115 System information and tools page 123 Defau...

Страница 13: ... DHCP and IP addressing page 14 Mounting options page 15 Miscellaneous features page 16 Line and data connector wiring page 16 System architecture The primary hardware component of your BCM450 system is the main unit Each BCM450 system must have one main unit In addition to a main unit the BCM450 system can include a BCM450 expansion cabinet An expansion cabinet connects to the main unit and provi...

Страница 14: ...anager When the DHCP client is enabled the main unit receives IP configuration from a DHCP server External DHCP server not available If no external DHCP server is available the main unit uses the following default IP configuration IP address 192 168 2 2 Subnet mask 255 255 254 0 Gateway 192 168 1 1 The DHCP server on the main unit supplies IP configuration information for all IP devices PCs and IP...

Страница 15: ... expansion cable between the expansion cabinet and main unit Nortel provides three methods to install the BCM450 units Rack mount installation Wall mount installation Desktop mount installation Rack mount installation You can install a BCM450 main unit in a standard 19 inch equipment rack along with your other networking and telecommunications equipment You install the BCM450 expansion cabinet in ...

Страница 16: ...ement Manager to configure and monitor your BCM450 system For more information about installing Element Manager on a PC see Element Manager installation page 91 Startup Profile An experienced administrator can use the Startup Profile tool with common BCM parameters You can use the Startup profile to quickly configure one or multiple systems Create the Startup Profile using the Startup Profile temp...

Страница 17: ... components before you install the BCM450 system Prerequisites to BCM450 installation preparation The BCM450 expansion cabinet is an optional component The expansion module increases the number of media bay modules MBMs you can install in the system BCM 450 installation preparation procedures This task flow shows you the sequence of procedures you perform to prepare to install your BCM450 system T...

Страница 18: ...ifying the main unit components page 19 Verifying the expansion cabinet components page 19 Preinstallation checklists page 20 Verifying the site requirements Before you install the BCM450 system verify that your site meets the installation requirements Prerequisites For details about environmental electrical and telephony wiring requirements see Preinstallation reference page 103 Procedure steps S...

Страница 19: ...e components are not damaged Procedure steps Step Action 1 Open the BCM450 main unit box and remove the components 2 Verify that you have one BCM450 main unit 3 Verify that you have one power supply cable 4 Verify that you have four rubber feet 5 Verify that you have one set of rack mount brackets 6 Verify that you have a documentation CD 7 Verify that you have the Installation Checklist and Quick...

Страница 20: ... 3 Verify that you have one power supply cable 4 Verify that you have one expansion cable shielded Ethernet cable 5 Verify that you have four rubber feet 6 Verify that you have the correct media bay modules MBMs 7 Visually inspect the components for damage during shipping 8 If you find damage or if you do not have all components contact your Nortel sales representative End Preinstallation checklis...

Страница 21: ...d an optional expansion cabinets with media bay modules MBM Prerequisites to main and expansion cabinet installation A BCM450 system requires a main unit and can include an optional expansion cabinet BCM450 main unit and expansion cabinet installation tasks This work flow shows you the sequence of tasks you perform to install a main unit and expansion cabinet To link to any tasks go to BCM450 main...

Страница 22: ...1 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks Figure 3 BCM450 main unit and expansion cabinet installation tasks BCM450 main unit and expansion cabinet installation navigation BCM450 main unit installation page 25 BCM450 expansion cabinet installation page 37 MBM installation page 43 BCM450 cable connection page 55 ...

Страница 23: ...BCM450 main unit and expansion cabinet installation 23 Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks ...

Страница 24: ...24 BCM450 main unit and expansion cabinet installation Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks ...

Страница 25: ... equipment rack on a wall or on a desktop Prerequisites to main unit installation To operate the BCM450 main unit at the optimal internal temperature ensure the top sides and rear clear of obstructions and away from the exhaust of other equipment Ensure no objects are on top of the main unit Main unit installation tasks This work flow shows you the sequence of tasks you perform to install a main u...

Страница 26: ...N40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks Figure 4 BCM450 main unit installation tasks BCM450 main unit installation navigation Installing the BCM450 main unit on a rack page 27 BCM450 main unit wall mount installation page 31 BCM450 main unit desktop installation page 35 ...

Страница 27: ...lation procedures Attach the rack mount brackets to the BCM450 main unit Prerequisites Use only the screws supplied with the rack mount bracket Other screws can damage the BCM450 main unit Procedure steps Step Action 1 Place the BCM450 main unit on a flat clean surface 2 Align the screw holes between the BCM450 main unit and the right rack mount bracket 3 Fasten the bracket to the BCM450 main unit...

Страница 28: ...rew holes between the BCM main unit and the left rack mount bracket 5 Fasten the bracket to the main unit using four screws 6 Determine the location in the rack where you want to install the main unit 7 Position the main unit in the rack Have an assistant hold the main unit 8 Align the holes in the rack mount bracket with the holes in the equipment rack rails 9 Fasten the rack mount brackets to th...

Страница 29: ...e BCM450 main unit on a rack 29 Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks Figure 6 Mounting the BCM450 on a rack End ...

Страница 30: ...30 Installing the BCM450 main unit on a rack Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks ...

Страница 31: ...a wall mount bracket The BCM450 unit connects to the wall mount bracket Prerequisites to BCM450 main unit wall mount installation wall mount bracket kit NTAB3422 four 10 x 2 5cm 10 x 1in round head wood screws plywood backboard 2 cm 3 4 in thick BCM450 main unit wall mount installation procedures This task flow shows you the sequence of procedures you perform to install a main unit on the wall To ...

Страница 32: ...ounting the backboard Mount a plywood backboard on a wall to simplify installation of your BCM450 main unit and optional expansion cabinet Prerequisites Ensure plywood backboard is 2 cm 3 4 in thick Obtain a pencil ruler screwdriver and a level Obtain appropriate screws and optional wall anchors to attach the backboard to the wall Procedure steps Step Action 1 Use a pencil to mark the desired loca...

Страница 33: ...board or wall and mark the location of the screw holes Use a bubble level to ensure that the wall mount bracket is level with the plywood backboard 2 Install four 10 x 2 5 cm 10 x 1 in round head screws in the backboard Leave approximately 0 5 cm 0 25 in of each screw exposed from the backboard or wall 3 Hang the wall mount bracket on the installed screws 4 Use a level to make sure the wall mount ...

Страница 34: ...34 BCM450 main unit wall mount installation Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks ...

Страница 35: ...ktop or other flat surface that can support the weight of the main unit Prerequisites Locate the four self adhesive rubber feet Leave enough space around the BCM450 main unit for ventilation and access to the cables Procedure steps Step Action 1 Remove the paper backing from the four enclosed self adhesive rubber feet 2 Attach the four self adhesive rubber feet to the bottom of the main unit 3 Pos...

Страница 36: ...36 BCM450 main unit desktop installation Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks ...

Страница 37: ...cabinet to increase the capacity of your BCM450 system Prerequisites to expansion cabinet installation To operate the BCM450 expansion cabinet at the optimal internal temperature ensure the top sides and rear clear of obstructions and away from the exhaust of other equipment Ensure no objects are on top of the expansion cabinet BCM450 expansion cabinet installation procedures This task flow shows ...

Страница 38: ...ipment rack page 38 Installing the expansion cabinet on a wall page 39 Installing the expansion cabinet on a desktop page 40 Connecting the expansion cabinet to the main unit page 41 Mounting the expansion cabinet in an equipment rack You can install your BCM450 expansion cabinet in a standard 19 inch equipment rack Prerequisites Use only the screws supplied with the BCM450 expansion cabinet Other...

Страница 39: ...e rack mount brackets to the rack using the four supplied rack screws End Installing the expansion cabinet on a wall To mount the BCM450 expansion cabinet on a wall you must install the expansion cabinet on the previously installed wall mount bracket You cannot install the expansion cabinet directly on a wall Prerequisites A wall mount bracket kit NTAB3422 Obtain five 8 x 2 cm 8 x 0 75 in round he...

Страница 40: ...the backboard screws Make sure the expansion cabinet is level Ensure the wood screw heads seat fully into the wall mount bracket slots 9 Tighten the wood screws against the wall mount bracket End Installing the expansion cabinet on a desktop If you cannot install your BCM450 expansion cabinet in an equipment rack or on a wall you can install your expansion cabinet on a desktop or shelf Prerequisit...

Страница 41: ...stem is critical Use the correct length of cable as supplied with the expansion cabinet 5 m The system cannot function properly if you connect the BCM expansion cabinet using a cable of a different length Procedure steps Step Action 1 Plug one end of the supplied DS256 cable in the DS256 connector on the expansion cabinet 2 Plug the other end of the cable into the DS256 connector on the faceplate ...

Страница 42: ...42 BCM450 expansion cabinet installation Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks ...

Страница 43: ...information about the types and functionality of MBMs see Business Communication Manager 450 1 0 Installation Devices NN40160 302 Prerequisites to MBM installation The MBMs are safety approved for installation into the BCM450 system The installer and user must ensure that hardware installation does not compromise existing safety approvals or local electrical code regulations for telecommunications...

Страница 44: ...tion navigation Configuring the G4x16 or G8x16 DIP switches page 45 Configuring the GASM DIP switches page 46 Configuring the GATM DIP switches page 46 To connect the fiber cables page 48 Configuring MBMs for main unit installation page 50 Fiber expansion module configuration page 47 Configuring MBMs for expansion cabinet installation page 51 Installing an MBM in the main unit or an expansion cabi...

Страница 45: ... settings for the G4x16 and G8x16 MBMs see G4x16 and G8x16 wiring chart page 137 Procedure steps Step Action 1 Locate the Module Select and Mode Country Select DIP switches at the rear of the G4x16 or G8x16 MBM 2 Configure the Module Select DIP switches on the left side at the rear of the module to on up 3 Configure the Mode Country Select DIP switches on the right side at the rear of the module t...

Страница 46: ...nfigure the Module Select DIP switches on the left side at the rear of the module to on up 3 Configure the Mode Select DIP switches switches 1 to 3 on the right side at the rear of the module according to the requirements for your BCM450 system 4 Configure the Country Select DIP switches switches 4 to 8 on the right side at the rear of the module according to the regional requirements for your BCM...

Страница 47: ...s Communications Manager system These connections provide a quick way to upgrade a Norstar system to a Business Communications Manager system The front bezel of the FEM has six connectors These connections are made using fiber cables between the FEM module and the Norstar expansion modules Beside each connector an LED lights when the fiber port is enabled BCM450 supports one FEM installed in the m...

Страница 48: ...set wiring as required to match your system Warning Handling optical fiber cables If the cable is too long ensure that it is coiled correctly using the fiber spool Coil excess fiber cable carefully around the spool provided Do not bend the cable around any tight corners Bends in the fiber cable must not be less than 100 mm in diameter Place the fiber cable spool into a slot at the back of the cabl...

Страница 49: ...3 224 225 226 227 228 229 230 231 232 233 234 235 236 BCM 225 226 227 228 221 222 223 224 233 234 235 236 229 230 231 232 DS30 bus 3 FEM port 2 Norstar 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 BCM 241 242 243 244 237 238 239 240 249 250 251 252 245 246 247 248 DS30 bus 4 FEM port 3 Norstar 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 BCM 257 258 259 260 25...

Страница 50: ...witches to on End Configuring MBMs for main unit installation Before installing an MBM in the expansion cabinet configure it through Element Manager and set the DIP switches Prerequisites Before configuring an MBM install it in the main unit Procedure steps Step Action 1 In Element Manager navigate to Configuration Resources Telephony Resources 654321 Off On Underside of MBM DIP switches Rear of M...

Страница 51: ... to install End Configuring MBMs for expansion cabinet installation Before installing an MBM in the expansion cabinet configure it through Element Manager and set the DIP switches Procedure steps Step Action 1 In Element Manager navigate to Configuration Resources Telephony Resources 2 Select Expansion 1 from the table A menu appears 3 Choose the MBM bay i e Expansion 1 1 that you want to configur...

Страница 52: ...switches on an MBM you can install it in the BCM450 main unit or expansion cabinet Prerequisites Ensure that the DIP switches are configured correctly For more information about configuring the DIP switches see Configuring the G4x16 or G8x16 DIP switches page 45 Configuring the GASM DIP switches page 46 Configuring the GATM DIP switches page 46 To connect the fiber cables page 48 Fiber expansion m...

Страница 53: ...e MBM toward you 3 Push the MBM completely into the MBM bay until you hear a click End R2MFC MBM installation The R2MFC MBM is a media bay module MBM that provides MFC R2 connectivity over an E1 trunk The module works as a converter between Euro ISDN and MFC R2 protocols to allow the MFC R2 protocol E1 to work directly with the BCM without the use of an external converter The BCM recognizes the co...

Страница 54: ...s Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks For instructions to install configure and maintain the R2MFC MBM see R2MFC Media Bay Module Installation and Configuration Guide NN40010 300 ...

Страница 55: ...on This chapter describes how to connect the lines extensions and auxiliary equipment to your BCM450 system It also describes how to connect the BCM450 system to a LAN BCM450 cable connection tasks This work flow shows you the sequence of tasks you perform to install a main unit and expansion cabinet To link to any tasks go to BCM450 cable connection navigation ...

Страница 56: ...ion System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks Figure 10 BCM450 cable connection tasks BCM450 cable connection navigation Power connection page 57 Lines and extensions connection page 63 Auxiliary equipment connection page 69 LAN connection page 75 ...

Страница 57: ...e Incorrect power settings result in equipment damage Read the following warnings You must protect yourself and the BCM system from possible electrical shocks DANGER Risk of injury from electric shock Connect the ports on station modules only to approved digital telephones and peripherals with the proper cables on a protected internal wiring system CAUTION Use only qualified persons to service the...

Страница 58: ...t power to your BCM450 system To link to any procedure go to Power supply installation navigation page 59 CAUTION Risk of equipment damage Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines These leakage currents normally safely flow to protective earth ground through the power co...

Страница 59: ...0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks Figure 11 BCM450 power connection Power supply installation navigation Connecting a UPS to your BCM450 system page 60 Connecting the BCM450 system to a power source page 60 ...

Страница 60: ...rs require the power supply adapter cord to connect the power supply to the region specific power bar Ensure the power supply is within 1 5 m 5 ft of the BCM450 unit and within 1 5 m 5 ft of the UPS Procedure steps Step Action 1 Plug one end of the USB cable into the USB port on the UPS 2 Plug the other end of the USB cable into the top USB port on the BCM450 main unit This ensures that the bottom...

Страница 61: ... the main unit and optional expansion cabinet The power supply must be within 1 5 m 5 ft of the BCM450 unit and within 1 5 m 5 ft of the AC power outlet Procedure steps Step Action 1 Connect the BCM450 main or expansion cabinet power cord to a non switchable third wire ground AC electrical outlet 2 If you use a power bar connect the power cord to the power bar and connect the power bar to the outl...

Страница 63: ...ietary Nortel Digital Station Sets to connect to digital ports and DANGER Risk of injury from electric shock Connect the ports on station modules only to approved digital telephones and peripherals with the proper cables on a protected internal wiring system DANGER Risk of injury from electric shock Electrical shock hazards from the telecommunications network and AC mains can occur with this equip...

Страница 64: ...ends to the outside of the building Lines and extensions connection procedures This task flow shows you the sequence of procedures you perform to connect the lines and extensions To link to any procedure go to Lines and extensions connection navigation Figure 12 Lines and extensions connection procedures Lines and extensions connection navigation Connecting to GATM4 GATM8 and G4x16 8x16 MBMs page ...

Страница 65: ...the connector cable into the lower RJ 21 connector on the front of the MBM 2 If you use a straight RJ 21 connector secure the RJ 21 connector to the MBM with the two supplied screws on the sides of the connector OR If you use a right angle RJ 21 connector secure the RJ 21 connector to the MBM with the supplied screw on the left side of the connector and with the supplied cable tie on the right sid...

Страница 66: ... a 4x16 MBM or BRIM repeat step 1 and step 2 for each line End Connecting to DSM16 DSM32 ASM8 MBMs You can connect telephones to your BCM450 system through the DSM16 DSM32 ASM8 MBMs Prerequisites Obtain a 25 pair connector cable with an RJ 21 connector on one end Do not connect the digital station ports of the DSM16 DSM32 or combination MBMs to the PSTN Only approved digital telephones or peripher...

Страница 67: ...gle RJ 21 connector secure the RJ 21 connector to the MBM with the supplied screw on the left side of the connector and with the supplied cable tie on the right side of the connector to fasten the 25 pair cable to the anchor on the MBM 3 Connect the other end of the cable to the local connecting blocks 4 If you connect extensions to a DSM32 repeat step 1 to step 2 for the second RJ 21 connector En...

Страница 69: ...nt connection procedures This task flow shows you the sequence of procedures you perform to install auxiliary equipment to the BCM 450 main unit To link to any procedure go to Auxiliary equipment connection navigation CAUTION SELV warning External equipment connected to the auxiliary ringer page relay page output and music on hold interfaces must use safety extra low voltage SELV All four auxiliar...

Страница 70: ... equipment connection Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks Figure 13 Auxiliary equipment connection procedures ...

Страница 71: ...e jack page 72 Connecting an auxiliary ringer An auxiliary ringer is a customer supplied piece of hardware that provides external ringing capability to telephones on the BCM450 system Prerequisites You must not connect auxiliary ringer to unprotected plant wiring The ringer must not draw more than 50 mA from a 40 V DC source Procedure steps Step Action 1 Install the auxiliary ringer using the inst...

Страница 72: ...600 Ω The output level is 0 dBm0 with reference to 600 ohms for a PCM encoded signal at 0 dBm No DC voltage exists across the page output terminals When you use the page signal output to connect an external paging amplifier you also use the page relay output that contains a floating relay contact pair The system uses this output to control the external paging amplifier The contact pair for the pag...

Страница 73: ...content at the digital interface to the network does not exceed 12 dBm when averaged over a three second interval The maximum nonclipped input level is 1 V rms The interface is protected against ringing cross Procedure steps Step Action 1 Connect the miniature jack of the music source output 3 5 mm mono audio jack to the music source input on the BCM450 main unit 2 Adjust the volume of the music s...

Страница 75: ...nect the LAN cables to provide LAN access to your system and to enable connection of IP devices to the LAN through the BCM450 main unit LAN connection procedures This task flow shows you the sequence of procedures you perform to connect your BCM450 system to the LAN To link to any procedures go to LAN connection navigation Figure 14 LAN connection procedures ...

Страница 76: ...r disable the DHCP server on the main unit Procedure steps Step Action 1 Connect one end of a standard Ethernet cable to your LAN 2 Plug the other end of the Ethernet cable into one of the available two LAN ports on the BCM450 main unit two right most ethernet ports The OAM port does not support VoIP devices End Connecting IP devices to the LAN Connect IP devices to the LAN to provide additional f...

Страница 77: ...09 Nortel Networks Procedure steps Step Action 1 Connect one end of a standard Ethernet cable to an IP device 2 Connect the other end of the Ethernet cable into one an available ports on the layer 2 switch 3 Connect the switch to one of the available LAN ports 4 Repeat step 1 and step 2 for each IP device you want to connect to the LAN End ...

Страница 79: ...Networks BCM450 telephone and peripheral installation This chapter describes how to install and configure telephones and other peripheral devices for BCM450 BCM450 telephone and peripheral installation navigation Telephone installation page 81 Capacity expansion card installation page 83 Analog terminal adapter installation page 85 ...

Страница 80: ...80 BCM450 telephone and peripheral installation Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks ...

Страница 81: ...ation Installing an emergency telephone page 81 IP phone installation page 82 Mobility system installation page 82 T7406e cordless telephone installation page 82 Installing an emergency telephone You can use an emergency telephone to make calls when no power is going to the BCM450 system You can connect an emergency telephone to every CTM GATM installed in your BCM450 system Prerequisites A CTM GA...

Страница 82: ...ts The BCM main unit can support a maximum of two digital mobility controllers DMC which are the call processing units between the BCM main unit and the digital mobility base stations and handsets The DMCs have a one to one connection with digital ports on the BCM main unit For installation and configuration details see the Digital Mobility Installation and Configuration Guide N0000623 T7406e cord...

Страница 83: ...wer down the BCM450 system You will require a Phillips head screwdriver Ensure the BCM450 main unit is disconnected from the AC power source Step Action 1 Power down the BCM 450 system and remove the base function tray 2 Attach one end of a grounding strap to your wrist and the other end to a grounded metal surface 3 Remove the plastic cap on the CEC slot on the front of the base function tray by ...

Страница 84: ... function tray 5 Slide the CEC into position from the back of the base function tray so that the CEC protrudes slightly from the front faceplate of the base function tray 6 Align the connectors on the card and on the main board of the base function tray and push down Ensure that the card is connected securely to the main board 7 Use the four supplied screws to fasten the card to the standoffs 8 Re...

Страница 85: ...tion module Examples of analog voice devices include analog telephones and answering machines Examples of data communication devices include modems and fax machines Prerequisites to ATA2 installation In North America the ATA2 must be powered from a UL and CSA approved Class 2 power source In Europe the ATA2 must be powered from a Class II power source that is CE marked Analog terminal adapter inst...

Страница 86: ...ures navigation Connecting the ATA2 page 86 Mounting the ATA2 to a wall page 87 Testing insertion loss measurement from the CO to the analog device page 88 Testing insertion loss measurement from the analog device to the CO page 88 Configuring the ATA2 page 89 Connecting the ATA2 After you have set up the correct environment connect the BCM system and the analog device to the ATA2 and then connect...

Страница 87: ...r supply cord into the power supply connector receptacle 6 Plug the adapter into a standard AC outlet End Mounting the ATA2 to a wall After you connect the ATA2 you can mount it on a wall Prerequisites You require 2 4 mm 8 screws When using 0 5mm wire 24 AWG select a location within 800 m 2600 ft of the BCM450 main unit Allow 12 5 cm 5 in clearance for the line jack terminal jack and power supply ...

Страница 88: ...e connected to the ATA2 2 Replace the analog telephone with the test set 3 Use RECEIVE 600 OHM HOLD mode on the test set 4 Ensure that the analog port terminates correctly in 600 ohms 5 Ensure that the test set connects in parallel to the service line before you remove the analog telephone or the line drops 6 Remove the single line telephone 7 Measure the 1 kHz tone at the far end of the analog po...

Страница 89: ...0 OHM HOLD mode on the test set 4 Ensure that the analog port terminates correctly in 600 ohms 5 Ensure that the test set connects in parallel to the service line before you remove the analog telephone or the line drops 6 Remove the single line telephone 7 Introduce a 1 kHz tone into the analog line at 10 dBm and measure the level at the CO exchange End Configuring the ATA2 Configure the ATA2 usin...

Страница 90: ...90 Analog terminal adapter installation Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks ...

Страница 91: ... the BCM450 is correctly installed powered up and connected to the network Element Manager installation procedures This task flow shows you the sequence of procedures you perform to install Element Manager To link to any procedures go to Element Manager installation procedures navigation Figure 17 Element Manager installation procedures Element Manager installation procedures navigation Downloadin...

Страница 92: ...ons Manager 450 System Overview NN40160 103 Prerequisites Element Manager is compatible with Windows 98SE Windows 2000 Windows XP and Windows Vista Windows 2000 server Windows Server 2003 and Windows Server 2008 operating systems A minimum 256 MB of RAM is required 512 MB of RAM is recommended 150 MB of available hard disk space is required BCM Element Manager access is also supported through a Ci...

Страница 93: ... connected directly to your PC through the OAM port or serial port Procedure steps Step Action 1 Open BCM Element Manager 2 From the Network menu select New Network Element and then select Business Communications Manager 3 Enter the BCM system IP address the user name and password see the following for defaults IP address 192 168 2 2 Username nnadmin Password PlsChgMe 4 Click OK You are now connec...

Страница 94: ...criptive name for the user or the user function Password Enter a password for this account Telset user ID numeric If the user performs administration through the Telset interface enter a number for the user ID Telset password numeric Enter a password for the Telset User ID Modem Callback Number If Callback is required enter the number to which the system calls back to verify the dial up user acces...

Страница 95: ...t Manager see Element Manager installation page 91 Prerequisites Element Manager must be installed on a PC connected to the BCM450 system either through the LAN soft modem ISDN or directly through the OAM port Step Action 1 Check for a recent backup of the BCM450 system programming 2 If no recent backup is available use Element Manager to back up the system data For information about backing up th...

Страница 96: ... NN40160 503 Installation troubleshooting This section describes how to troubleshoot a BCM450 installation Checking LED status You can use the status and power LEDs on the faceplate of the BCM450 base function tray to help troubleshoot hardware issues For more information about system LEDs see LED indicators reference page 115 Checking DIP switches Problems also arise if you set the DIP switches o...

Страница 97: ...0 Checking ATA2 wiring page 101 BCM450 system reset page 101 Testing the main unit Use the following procedure to test the main unit Procedure steps Step Action 1 Go to an extension that is connected to the RJ 21 telephony connector on the main unit 2 Check for a dial tone 3 Use this extension to make a call to another extension on the system 4 If this system is connected to an expansion cabinet w...

Страница 98: ...to the correct ports 3 Reboot the BCM450 system 4 Check the LEDs 5 Use Element Manager or the Telset Administration feature to check the programming for the lines or extensions that failed the call test 6 If the programming is incorrect use the Backup and Restore Utility to load a recent backup of system programming If a recent backup is not available correct the programming using Element Manager ...

Страница 99: ... an installed MBM does not appear in Element Manager Procedure steps Step Action 1 Check that the correct feature is included in your installed keycode 2 Check that both the Power and Status LEDs on the MBM are solid green 3 If the Power LED is off and the MBM is installed in the expansion cabinet check that the power supply cable is properly seated in the expansion cabinet and the power supply is...

Страница 100: ... End Troubleshooting the ATA2 Use the following procedure to troubleshoot a non functioning ATA2 Step Action 1 Check for a dial tone using an analog device 2 Check that AC power is connected to the ATA2 unit 3 Check that the correct feature for digital sets is included in your installed keycode 4 Verify that the ATA2 is connected to a digital station port 5 Allow sufficient startup time 30 60 sec ...

Страница 101: ...n from the ATA2 to the terminal The resistance must be 200 ohms or less for data applications and 1300 ohms or less for voice applications 3 Check the connection from the BCM450 hardware to the ATA2 4 Check that the connection from the ATA2 to the BCM450 hardware works correctly The wiring must be equivalent to 800 m of 0 5 mm wire 2600 ft of 24 AWG or less Do not use bridge taps and loading coils...

Страница 102: ...tton for 5 seconds or more the BCM450 will immediately reboot Data loss may occur This should only be utilized when the BCM450 is not responding to normal reboot operations or is entirely non responsive If the BCM450 system has been shut down from the CLI the BCM450 Reset Button must be held for 5 seconds to initiate the reboot process After the restart is completed the BCM450 will wait up to 10 s...

Страница 103: ...tion area must be a minimum of 4 m 13 ft from equipment such as photocopiers electrical motors and other equipment that produces electromagnetic radio frequency and electrostatic interference within 1 5 m 5 ft of a three wire grounded electrical outlet clean dry well ventilated and free of traffic and excess dust within the temperature range of 5 C and 50 C 40 F and 120 F from 20 to 80 noncondensi...

Страница 104: ...between the power bar and the electrical outlet Site telephony wiring requirements The following sections describe the requirements for wiring digital telephony devices digital loop and analog telephony devices analog loop to the BCM450 system Digital loop You must meet the following parameters for a digital loop one two or three twisted pair cables per telephone DC loop resistance of less than 64...

Страница 105: ...ard July 2009 Copyright 2006 2009 Nortel Networks approved Class 2 power source In Europe the SAPS must be a Class II power source and CE marked no bridge taps Analog loop You must meet the following parameters for an analog loop maximum DC loop resistance of 208 Ω maximum cable length 0 5 mm or 24 AWG of 1220 m 4000 ft ...

Страница 107: ...n unit configure the DIP switches to the required positions GASM DIP switch configuration Configure the Module Select DIP switches on the left side at the rear of the GASM to on up as shown in the following figure Configure the Mode Country Select DIP switches on your GASM according to the following tables Figure 19 GASM DIP switch location Mode Country Select 1 2 3 4 5 6 7 8 Rear of MBM OFF ON Mo...

Страница 108: ...he firmware is downloaded from the BCM450 for enhanced mode only OFF if you want the GASM to download the firmware when the firmware version in the BCM450 is different from the version in the GASM default ON if you want the GASM to download the firmware whenever a cold start occurs for the BCM450 Switch 3 Enables or disables echo cancellation OFF Enables echo cancellation default ON Disables echo ...

Страница 109: ...to your BCM450 system Navigation Main unit ports and connectors page 109 Main unit ports and connectors This section describes the ports and connectors for the different BCM450 main units Figure 18 illustrates the location of ports and connectors on the BCM450 Figure 20 BCM450 main unit ports and connectors Table 4 describes the ports and connectors on the BCM450 OAM port 0 USB LAN port 1 Music so...

Страница 110: ...atting This destroys any data on the USB DS256 jack The BCM expansion cabinet connects to the BCM450 main unit through the DS256 jack on the faceplate The DS256 cable to make this connection is provided with the purchase of a BCM expansion cabinet Auxiliary ringer jack The BCM450 system uses the auxiliary ringer jack to control the cadence of an auxiliary ringer customer supplied You must use this...

Страница 111: ...ASM and GASI analog device specifications 1 of 3 Specification ATA2 ASM8 ASM8 GASM GASI Ringing frequency North America 20 Hz 1 Hz 20 Hz 1 Hz 20 Hz 1 Hz 20 Hz 1 Hz 20 Hz 1 Hz Ringing frequency Europe 25 Hz 1 Hz 25 Hz 1 Hz 25 Hz 1 Hz 25 Hz 1 Hz 25 Hz 1 Hz Ringing voltage North America 80 V rms 10 55 V rms 10 65 V rms 10 65 V rms 10 65 V rms 10 Ringing voltage Europe 75 V rms 10 N A 65 V rms 10 65 V...

Страница 112: ...wire or 4000 ft of 24 AWG wire 200 ohms 1231 m of 0 5 mm wire or 4000 ft of 24 AWG wire Input impedance at tip and ring 600 ohms 600 ohms 600 ohms 600 ohms 600 ohms Return loss 20 dB for 200 to 3400 Hz when terminated with 600 ohms 20 dB for 200 to 3400 Hz when terminated with 600 ohms 20 dB for 200 to 3400 Hz when terminated with 600 ohms 20 dB for 200 to 3400 Hz when terminated with 600 ohms 20 ...

Страница 113: ...one Stutter tone Stutter tone Voltage MWI CO 120 V Stutter tone Reverse polarity Voltage MWI CO 120 V Stutter Tone Reverse polarity Voltage MWI PBX 90 V Disconnect supervision types N A N A OSI EIA TIA 464 section 4 5 10 2 4 4 5 10 2 5 1 OSI EIA TIA 464 section 4 5 10 2 4 4 5 10 2 5 1 N A Table 5 ATA2 ASM8 ASM8 GASM and GASI analog device specifications 3 of 3 Specification ATA2 ASM8 ASM8 GASM GAS...

Страница 115: ...pansion cabinet and media bay module MBM LEDs Navigation System status monitor LEDs page 115 Hard disk drive LEDs page 117 LAN port LEDs page 117 DTM LEDs page 119 BRIM LEDs page 121 System status monitor LEDs You can view the system status LEDs on the faceplate and on the top of the main unit see Figure 21 Location of system status LEDs on a main unit page 116 For details The bottom LED is the po...

Страница 116: ...tion LED states seen during Start up sequence Solid yellow Solid yellow Power applied to system Solid yellow Off Power on self test POST Lasts for 9 seconds Solid yellow Solid yellow System initializing lasts 14 seconds Solid green Solid yellow Kernel initialization lasts 8 seconds or Safe OS Solid green Blink green Services initializing lasts 1 minute Solid green Solid green Normal operation Soli...

Страница 117: ...equence or failure Solid green Blink yellow Graceful shutdown in progress Off Solid yellow Graceful shutdown completed Solid red Blink yellow Overheat detected Thermal shutdown completed Solid red Solid red Power spike or Rail power fluctuation detected Blink red Solid red Rail power fluctuation Power Monitor Shutdown completed Solid yellow Solid red Power spike shutdown completed temperature and ...

Страница 118: ... MBM LEDs on an expansion cabinet show the power and status of the MBM For information about the location of the Power and Status LEDs on an MBM see Figure 23 Media bay module LEDs expansion cabinets only page 119 Table 8 LAN port LEDs LED Status Description Yellow On The LAN port is operating at 10 Mb s Green On The LAN port is operating at 100 Mb s Both LEDs Off No connection Any LED Flashing Th...

Страница 119: ...mation about the location of the DTM LEDs see Figure 24 DTM LEDs page 120 Table 9 Media bay module LEDs expansion cabinets only Power Status Description Off Off The MBM has no power or a failure occurred on the MBM power converter On Off MBM failure or system initialization On Blinking Hardware is working but an operational problem exists such as no link to the main unit is detected frame alignmen...

Страница 120: ...ls Status See Media bay module LEDs page 118 for details In service Flashing The T1 ETSI or PRI trunks are out of service because a loopback test is running or the DTM is initializing Loopback test On A continuity loopback test is running Receive alarm On A problem with the received digital transmission This half duplex link does not work Receive error On A small error as a result of degraded digi...

Страница 121: ...RIM LEDs page 121 Figure 25 BRIM LEDs For more information about the power and status LED functions see Media bay module LEDs page 118 Transmit alarm On The DTM cannot transmit The DTM sends an alarm indication signal AIS to the terminating switch This half duplex link does not work Transmit error On The DTM is sending a remote alarm indication RAI carrier failure alarm CFA to the terminating swit...

Страница 123: ...nes to the BCM450 system For a list of the types of trunk media bay modules that are available for the BCM450 system see Table 11 Trunk MBMs page 123 Table 11 Trunk MBMs Module type Function Notes DTM see Digital trunk media bay module on page 41 Connects digital public switched telephone lines to the BCM450 1 0 system Can connect to T1 or PRI E1 T1 interfaces BRIM see Basic rate interface media b...

Страница 124: ...ay Module Installation and Configuration Guide NN40010 300 Table 12 Station MBMs 1 of 2 Module type Function Notes DSM16 DSM32 see Digital station media bay module on page 44 Connects a maximum of 16 DSM16 or 32 DSM32 digital telephones to the BCM450 system 4x16 Combination of a CTM4 and a DSM16 see 4x16 media bay module on page 44 Connects a maximum of four analog public switched telephone lines ...

Страница 125: ...aller ID pass through message waiting indication and disconnect supervision at the telephone This module downloads new firmware Table 13 Additional hardware descriptions Hardware Description Wall mount bracket A bracket designed to mount a BCM450 unit main unit or expansion cabinet to a wall Uninterruptible power supply UPS if applicable An uninterruptible power supply UPS is an optional device th...

Страница 126: ...commended 512 MB 150 MB free disk space Mounting hardware rack mount brackets wall mount bracket or rubber feet an optional plywood backboard 3 4 in 2 cm thick for wall mount installations Phillips 2 screwdriver Common screwdriver Pliers Antistatic ground strap Connecting tool 25 pair cable with RJ 21 connector Cat 5 Ethernet cable with RJ 45 connectors Surge protector Table 15 System information ...

Страница 127: ...ns Manager 450 1 0 Installation System NN40160 301 01 04 Standard July 2009 Copyright 2006 2009 Nortel Networks Primary and optional secondary DNS servers IP Profile region Telephony Startup template DID PBX Start DN Table 15 System information 2 of 2 Description ...

Страница 129: ...age 129 Default user names and passwords Use the following table to view and record changes to the default user names and passwords Table 16 Default user names and passwords Tool User ID User name Password New password Element Manager nnadmin PlsChgMe BCM450 Web page http IP address nnadmin PlsChgMe Telset Administration F9 8 and F Config SETNNA 738662 CONFIG 266344 Telset Administration voice mai...

Страница 131: ...TM wiring chart page 131 BRIM wiring chart page 132 ADID wiring chart page 133 GATM wiring chart page 134 4x16 wiring chart page 137 G4x16 and G8x16 wiring chart page 137 DSM16 and DSM32 wiring chart page 138 ASM8 ASM8 and GASM wiring chart page 139 DTM wiring chart The digital telephone line connects to the Digital Trunk Module DTM through the RJ 48c jack on the front of the media bay module MBM ...

Страница 132: ...t The digital BRI ISDN lines connects to the BRIM through the RJ 45 jacks on the front of the media bay module MBM For a view of the BRIM ports see Figure 27 BRIM RJ 45 ports page 133 Table 17 DTM RJ 48c port wiring Pin Signal 1 Receive Ring 2 Receive Tip 3 Receive Shield 4 Transmit Ring 5 Transmit Tip 6 Transmit Shield 7 No connection 8 No connection 1 2 3 4 5 6 7 8 RJ 48C jack RJ 48C pin out DTM...

Страница 133: ...ltage TNV to Safety Extra Low Voltage SELV barrier ADID wiring chart Analog telephone lines connect to the ADID4 or ADID8 through the RJ 21 connector on the front of the media bay module MBM To view the ADID connector Figure 28 ADID RJ 21 connector page 134 Table 18 BRIM RJ 45 port wiring Pin Signal Signal on system side 1 No connection No connection 2 No connection No connection 3 Receive Rx Tx 4...

Страница 134: ...t of the media bay module MBM To view the GATM MBM see Figure 29 GATM RJ 21 connector page 134 Figure 29 GATM RJ 21 connector Table 19 GATM4 RJ 21 connector wiring page 134 lists the wiring details for the RJ 21 connector on the GATM4 Table 19 GATM4 RJ 21 connector wiring Line Pin Connection Wire color 1 26 Tip White Blue 1 Ring Blue White 2 27 Tip White Orange 2 Ring Orange White 28 No connection...

Страница 135: ...e 7 No Connection Orange Red 49 No Connection Violet Brown 24 No Connection Brown Violet Aux 50 Tip Violet Slate 25 Ring Slate Violet Note The Aux port supports full data speeds When the line is in use by an analog device the icon is lit on the phone to indicate it is in use If you try to seize the line using the phone the display shows in use Also in the event of a power failure an analog set on ...

Страница 136: ...ion Red Orange 7 No connection Orange Red 33 No connection Red Green 8 No connection Green Red 5 34 Tip Red Brown 9 Ring Brown Red 6 35 Tip Red Slate 10 Ring Slate Red 36 No connection Black Blue 11 No connection Blue Black 37 No connection Black Orange 12 No connection Orange Black 7 38 Tip Black Green 13 Ring Green Black 8 39 Tip Black Green 14 Ring Green Black 40 No connection Black Slate 15 No...

Страница 137: ...the 4x16 connectors see Figure 30 4x16 connectors page 137 Figure 30 4x16 connectors G4x16 and G8x16 wiring chart You can connect 4 or 8 analog telephone lines and up to 16 digital telephones to the G4x16 or G8x16 media bay module MBM Aux 50 Tip Violet Slate 25 Ring Slate Violet Note The Aux port supports full data speeds When the line is in use by an analog device the icon is lit on the phone to ...

Страница 138: ...ones such as the Business Series Telephones connect to the upper RJ 21 amphenol connector on the front of the G4x16 or G8x16 MBM DSM16 and DSM32 wiring chart Digital telephones such as the Business Series Telephones connect to the Digital Station Module DSM16 or DSM32 through the RJ 21 connectors on the front of the media bay module The DSM16 has a single RJ 21 connector and the DSM32 has two RJ 2...

Страница 139: ...SM8 and GASM wiring chart Analog telephony devices such as single line telephones modems and Fax machines connect to the Analog Station Module ASM through the RJ 21 connector on the front of the media bay module To view the connector see Figure 33 ASM8 ASM8 and GASM connector page 139 Figure 33 ASM8 ASM8 and GASM connector RJ 21 pin out RJ 21 connector DSM16 RJ 21 connectors DSM32 RJ 21 pin out RJ...

Страница 141: ......

Страница 142: ... Reserved Publication NN40160 301 Document status Standard Document issue 01 04 Document date July 2009 Product release 1 0 Job function Installation Type Document Language type English NORTEL the globemark design and the NORTEL corporate logo are trademarks of Nortel Networks To provide feedback or report a problem with this document go to www nortel com documentfeedback ...

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