Nortel 2070, Руководство по устранению неисправностей, Страница: 50 / 56

50 Contact Nortel technical support
•
Have you search the solutions database? Were any related solutions
found? Is there currently a workaround for this issue?
•
Have you recently changed or upgraded your system, your network,
or a custom application? (For example, has any configuration or code
been changed?)
When were these changes made? Provide the date and time. Who
made these changes? Were the changes made by a partner or
customer? Provide the names of the individuals who made the
changes.
Also provide Nortel Technical Support with the following information:
•
A copy of your configuration files
•
A detailed network topology diagram
•
Log files
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
•
download software, documentation, and product bulletins
•
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•
sign up for automatic notification of new software and documentation
for Nortel equipment
•
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical
Support Web site, and have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
Nortel TPS 4.7
Threat Protection System Troubleshooting Guide
NN47240-700 01.01 Standard
1 1 2007
Copyright © 2007 Nortel Networks
.