Nortel 1140E, Руководство пользователя

Страница: 23 / 48

Agent features
23
Agent features
The following sections describe features that are available to agents:
• “Answering ACD calls” on page 23
• “Using Force Call” on page 24
• “Using Activity code” on page 25
• “Using Emergency” on page 25
• “Using Not Ready” on page 26
• “Placing or answering non-ACD calls” on page 27
• “Contacting your supervisor” on page 28
Answering ACD calls
Use the
InCalls
key to answer the next queued ACD call on the primary
DN. The
InCalls
key is located in the lower right area of the
programmable line / feature keys.
To answer the call:
When the LCD next to the
InCalls
key
flashes, press the
InCalls
key.
Note:
The LCD remains lit as long as
you are on the call.
2260