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RETURN POLICY
This policy is only applicable if you are an end user and you purchased the equipment directly from the
Manufacturer.
In the unlikely event that you are not satisfied with your purchase, you may return it within thirty (30)
days of the purchase date. If you purchase incorrectly sized attachments, they may be exchanged
within fourteen (14) days of the purchase date. All returns and exchanges are subject to the conditions
listed below.
1. Returns and exchanges must have a Return Merchandise Authorization (RMA) number. Obtain an
RMA number by contacting us at 866.658.5896 or [email protected]. Returned
items without an RMA number will not be eligible for a credit to your account.
2. Returns must be shipped within 30 days of the purchase date; exchanges must be shipped within
14 days of the purchase date.
3. Products and packaging must be returned in new and undamaged condition. Any product(s)
showing signs of wear or being soiled in any way will be deemed “unacceptable” and you will be
so notified. Unacceptable returns and/or exchanges may be reshipped to you following payment
of an inspection/shipping fee.
4. Returned items will be subject to a 7.5% restocking fee. A returned item is an item that is being
sent back for a refund.
5. If you refuse delivery of your order for any reason, you will be refunded the cost of your order less
shipping fees.
6. All partial or full refunds will be posted to the credit card used for purchase.
7. NormaTec is not responsible for items lost or damaged during shipping.
RETURN SHIPPING DIRECTIONS
Step 1: Contact us at 866.658.5896 or [email protected] to obtain a Return
Merchandise Authorization (RMA) number.
Step 2: Place item(s) with original packaging and all original shipping documentation inside the
shipping box. Be sure to include your name, contact information, reason for return/exchange, and RMA
number in the shipment so that we can properly process your return/exchange.
Step 3: Ensure your name, address and RMA number are also on the outside of the shipping box, and
ship to NormaTec, 44 Glen Avenue, Newton Center, MA 02459.
Step 4: Ship via FedEx or UPS. Be sure to obtain delivery confirmation and full insurance if necessary.
NormaTec is not responsible for items lost or damaged during shipping.
Return Policy
