27
OM_AL_v04
11.
Troubleshooting
Symptom
Cause
Remedy
Vial lost
The vial slipped out
of the mixer’s
socket
The vial could not
be released by the
gripper, and
caused a
movement error
The vial is behind the
Autoloader
–
it fell out through
the safety opening
Tray calibration issue.
Contact service.
Picker missing
vials
Calibrated
positions are
wrong
Contact Service to recalibrate
Autoloader positions
A vial is stuck
inside Icon-5
Mechanical jam
Use Icon-5
’s operating
software to Eject the vial
Arm blocked by
vial during
movement
The vial is high, or
was not pushed in
well enough
Use supported vial types only.
Connection
between Icon-5
and Autoloader
lost
Electrical /
connection
problem
Disconnect USB cable between
Icon-5 and Autoloader. Contact
Service. Use Icon-5 with
manual sample feeding
Autoloader is
halted due to
malfunction /
operator
interaction
Mechanical
obstruction, user
touched moving
parts, tray was
dislocated
Fix the error (dislocated tray,
vial jammed, arm obstructed),
and tap “Resume” in Icon
-5.
If the problem persists,
disconnect USB cable between
Icon-5 and Autoloader and
contact Service.
Use Icon-5 with manual sample
feeding
