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Warranty
Noritz America Corporation
LIMITED WARRANTY - TANKLESS WATER HEATERS
1. What is Covered by this Warranty
During the applicable Warranty Period (specified below), Noritz America Corporation (“Noritz“)
warrants to the original purchaser (“Buyer”) that the new Noritz gas water heater in the originally installed location (“Product”) is
free from material defects in material or workmanship (the “Warranty”). There are different Warranty Periods for different
components of the Product, as described below. This Warranty is for the benefit of the original Buyer only and terminates upon
transfer of the Product from the original Buyer to any other person or entity. For this Warranty to be effective (i) the Product must
be installed by a method recognized and authorized by Noritz and in compliance with Noritz published materials specifically
indicated in writing to be applicable to the type and model number of the Product and in compliance with instructions in the
Installation Manual and Owner’s Guide, which are included with the Product (“Proper Installation”); and (ii) Buyer must use the
Product in compliance with instructions in the Installation Manual and Owner’s Guide, which are included with the Product.
2. Warranty Period
This Warranty is provided by Noritz to the Buyer for the duration of the applicable Warranty Period for the
particular component of the Product as specified below. This Warranty takes effect (“Warranty Effective Date”) on the date of
Proper Installation of the Product, or 30 days after the date of purchase of the Product, whichever occurs first, and is effective until
the expiration of the “Warranty Period” for the particular Product component as shown below. The date of Proper Installation must
be provided to Noritz as well as a copy of the original receipt for the purchase of the Product to establish the Warranty Effective
Date. For example, when the Product is installed in new single-family residential construction, the Warranty Effective Date is the
date upon which the Buyer takes title to the real property (e.g., the date of recordation of the deed conveying title to Buyer).
Parts other than Heat Exchanger
Reasonable labor [10]
5 years
1 year
All Products
[1] An aquastat is the minimum pump control requirement in order to
maintain the full recirculation warranty. Point of use or “on demand”
recirculation systems which are thermally controlled (i.e. aquastat)
also classify as controlled systems.
[2] 25 years or 15,000 operational (burn) hours, whichever occurs first.
[3] 15 years or 12,000 operational (burn) hours, whichever occurs first.
[4] 8 years or 12,500 operational (burn) hours, whichever occurs first.
[5] 12 years or 6,500 operational (burn) hours, whichever occurs first.
[6] 3 years or 4,000 operational (burn) hours, whichever occurs first.
Footnote:
[7] Provided that temperature is ≤140°F. If temperature is >140°F, then
applicable Warranty Period is the one used for a commercial capacity
(Condition C above).
[8] 10 years or 12,500 operational (burn) hours, whichever occurs first.
[9] 5 years or 6,500 operational (burn) hours, whichever occurs first.
[10] A reasonable labor rate will be paid by Noritz to service/repair
professional on Noritz-approved Warranty repairs, subject to Noritz’s
schedule of approved labor allowances.
Warranty Period for Heat Exchanger
Warranty Period for Parts and Labor
25 years [2]
15 years [3]
8 years [4]
8 years [4]
EZ98, EZ111, EZTR50 and
EZTR75 (excluding EZTR40)
15 years [3]
NRCR92 and NRCR111
C) Used in a commercial capacity;
used in other than a single family
dwelling; supplied with pre-heated
water or used in conjunction with
uncontrolled recirculation
B) Used in conjunction with a
controlled recirculation
system[1] installed in accordance
with the installation manual in a
single family dwelling
A) Used in a single
family dwelling
3 years [6]
10 years [8]
5 years [9]
3 years [6]
12 years [5]
15 years [3] [7]
12 years
12 years
25 years [2] [7]
12 years [7]
12 years [5] [7]
Product
Residential Products with prefix
“NR” 180,000 btu and higher
Residential Products with prefix “NR”
157,000 btu and lower, and EZTR40
NCC199CDV
Commercial Products with
prefix “NC” except NCC199CDV
Conditions
3. How do I Use this Warranty?
If Buyer discovers, within the applicable Warranty Period, a defect in material or workmanship
(“Defect”), Buyer must promptly notify Noritz or its authorized representative. Please notify Noritz by contacting Noritz’s Customer
Care at [email protected], or by writing to Noritz Customer Care at 11160 Grace Avenue, Fountain Valley, CA 92708, or by calling
Noritz Customer Care at 866-766-7489. Buyer must provide evidence of the Warranty Effective Date (See Section 2 above). Within a
reasonable time after Noritz receives such notification, Noritz will ship at Noritz’s expense, either new or used/refurbished
replacement parts to correct a Noritz-confirmed Defect. Buyer is responsible for any other costs, including but not limited to labor
for servicing or replacing the part or Product (except to the extent that labor is covered as described in the Warranty Period section
above), costs for permits or materials necessary for the repair or replacement, or incidental costs resulting from damage external to
the Product resulting from the Defect. The replacement component or Product will be warranted only for the unexpired portion of
the original component's applicable Warranty Period. If during the applicable Warranty Period, the Noritz-provided new or used
replacement parts, when properly installed, do not correct the Defect, or if Noritz is unable to correct the Defect after a reasonable
number of attempts, Noritz will provide, at its option, one of the following: (i) a replacement new or used/refurbished Product (at
Noritz’s option, either the same, comparable or better model), to be shipped at Noritz’s expense, or (ii) a full refund of the purchase
price paid for the Product (excluding labor or installation costs). These remedies are the Buyer’s only remedies for breach of
Warranty.
