6. If you still experience problems, contact your IT administrator for
additional support. Please add the log files to your support request.
- To locate the log files, open
Programs>File Explorer
and browse to
the
My Device>TELKOM Ventus Mobile
folder. The log files are named
EXMController.txt
and
ExmTransprt.txt
. If there are similar files with
the extension .
old
, please provide these also.
Frequently Asked Questions
Q: How do I prevent my data from falling into the wrong hands if my
device is stolen?
A: To minimise the security risk resulting from theft you can do the
following things:
•
In
Settings>Password
you can set your device to lock and
ask for a password if it is unused for a time.
•
You can report the theft to your administrator, who can
remotely clear the data synchronized to the device (emails,
contacts and calendar).
•
For enhanced security it is possible to use third party data
encryption software.
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PT. Telekomunikasi Indonesia, Tbk.
