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Chapter 6: Upgrading Ventus Mobile

Upgrading your TELKOM Ventus Mobile 5.0 can be done on top of a
Smartner Duality 4.0. If you have an older version, upgrading requires
you to first uninstall the old client, and then installing the new one. The
reinstallation process is similar to the initial installation.

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Содержание Windows Mobile Pocket PC

Страница 1: ...Ventus Mobile Ventus Freedom 5 0 User Guide for Windows Mobile Pocket PC Release 5 0 Document Version 1 12 ...

Страница 2: ...mitted in any form or by any means whatsoever without the prior written permission of Seven Networks Inc Information in this publication is subject to change without prior notification Trademarks SEVEN SEVEN Always On Mail and SEVEN Mail are trademarks of SEVEN Networks Inc Domino is a trademark and Lotus is a registered trademark of IBM Corporation Ericsson is the trademark or registered trademar...

Страница 3: ... Installation Package 7 Prerequisites for Installation 7 Prerequisites for Installation 7 Network Connections 7 Chapter 2 Installation and Activation 9 Chapter 3 Settings and Tools 15 Settings 16 Connection Settings 16 Email Settings 17 Calendar Settings 18 Contacts Settings 19 Chapter 4 Using TELKOM Ventus Mobile 20 Starting the Ventus Mobile Application 20 Starting the Ventus Mobile Application ...

Страница 4: ...Calendar Appointments 24 Chapter 5 Docking your Device to a Cradle 26 Chapter 6 Upgrading Ventus Mobile 27 Chapter 7 Uninstalling Ventus Mobile 28 Chapter 8 Troubleshooting and FAQ 29 Troubleshooting 29 Troubleshooting 29 Frequently Asked Questions 30 Frequently Asked Questions 30 Chapter 9 Additional Support 31 Additional support 31 Additional support 31 4 PT Telekomunikasi Indonesia Tbk ...

Страница 5: ...ue Push technology so there is no need for synchronization and no delays in getting the latest information TELKOM provides secure real time wireless access to enterprise applications through your mobile device This guide provides information for managing and using your mobile device This preface includes the following sections 1 Audience 2 Related Documentation 3 Documentation Feedback ...

Страница 6: ...0 User Guide for Symbian S60 provides instructions on how to use Ventus Mobile with Nokia Symbian Series 60 devices 6 Ventus Freedom5 0 User Guide for Symbian S80 provides instructions on how to use Ventus Mobile with Nokia Symbian Series 80 devices 7 Ventus Freedom5 0 User Guide for Windows Mobile Smartphone provides instructions on how to use Ventus Mobile with Microsoft Windows Mobile Smartphon...

Страница 7: ...ystem iis delivered as a standard installation CAB file This file should be provided to you by your service operator or TELKOM reseller Network Connections Your mobile device needs a working packet data connection and an APN Access Point Name configuration that connects directly to the Internet You can verify this by opening a web page not a wap page with the device s Internet browser If the page ...

Страница 8: ...gs menu Figure 2 Connections For additional help please contact your IT administrator or service provider Some service providers deliver the settings to your device by SMS on request 8 PT Telekomunikasi Indonesia Tbk ...

Страница 9: ...over a Bluetooth connection from your PC make sure Bluetooth is enabled both on the sending and receiving device c storing it into a memory card that the device is able to read d send it over an infrared link from your PC 2 Start the Client installation by clicking the name of the installation file CAB Locating the file depends on how you transferred the file you can also use the search function o...

Страница 10: ... Selection 4 The device needs to reboot Remove it from any attached cradle and press ok to reboot Figure 4 Restart 5 Accept the licence terms and press next Figure 5 Licence Agreement 10 PT Telekomunikasi Indonesia Tbk ...

Страница 11: ...displayed You can change the selection later on Press next Figure 7 Calendar And Contact Synch Selection 8 This step occurs only if there are events in your calendar and you have selected the calendar to be synchronized You can select whether you want to replace the device calendar or merge the device calendar with the desktop calendar If your device has TELKOM Ventus Freedom 5 0 User Guide 11 ...

Страница 12: ... a problem with the APN access point a connection error will be displayed You can cancel the installation and go and set the correct APN See the Network Connections chapter above for details The installation resumes from where you left off when you start the TELKOM Ventus Mobile application from Programs 10 Once the connection has been made the device generates an activation code which you will ne...

Страница 13: ...y for the service Therefore you should send this code to your IT Administrator in a secure way You can for example Inform it via a voice call Send it via SMS Send it via email but only if you email it inside your company s internal network It is not recommended to send it over the Internet 12 Once your account is activated Ventus Mobile starts itself automatically assuming there is an established ...

Страница 14: ...running in the background and continue using your device normally Figure 11 Activation Successful Screens Installation and activation is now complete 14 PT Telekomunikasi Indonesia Tbk ...

Страница 15: ...th Normally you do not need to use this as TELKOM Ventus Mobile keeps your calendar synchronized automatically Synchronize Contacts allows you to synchronize the mobile device and desktop personal contacts over the air merging the data from both Normally you do not need to use this as TELKOM Ventus Mobile keeps your contacts synchronized automatically Settings are explained below About displays th...

Страница 16: ...d When my Pocket PC is in sleep TELKOM Mail checks for mail Every n minutes from 7 00 AM to 7 00 PM this setting allows you to control how often emails are checked in sleep mode If the interval is short the application consumes slightly more battery Sleep mode Suspend state means that the device has shut down the applications as opposed to idle state where only the screen has been shut down The Cu...

Страница 17: ...tomatic and there are excessive disconnects Ventus Mobile goes to Paused mode Paused mode is indicated to the user by bringing the setting screen to the front to inform the user that Ventus Mobile is paused The purpose of the pausing logic is to avoid extensive connection charges in networks where there is a per connection fee e g when roaming When roaming the optimal setting is to have connection...

Страница 18: ...your desktop email The purpose of this setting is to save memory on your device The setting is propagated within 6 hours from being changed so if you shorten the period old emails will be deleted within that time frame Calendar Settings On the Calendar tab you find the following settings Figure 16 Calendar Settings Synchronize calendar this setting defines if calendar data is kept synchronized wit...

Страница 19: ...g allows you to control how old calendar events are synchronized to your device Contacts Settings On the Contacts tab can be found the following Figure 17 Contacts Settings Synchronize contacts with this setting you can define if contact information is kept synchronized with the contacts on your mail server TELKOM Ventus Freedom 5 0 User Guide 19 ...

Страница 20: ...ta connection icon GPRS or 3G displayed on your device screen You can also verify the status by opening the TELKOM Ventus Mobile application from Start Programs You can open your emails from the Start Messaging menu If you get to e g another inbox text message MMS etc you can access your mails by pressing the folder selection menu The TELKOM Ventus Mobile application is on the same level as your o...

Страница 21: ...box the changes are replicated to the mobile device s Inbox When you receive a new email there is a notification displayed on the screen In Figure 11 above is an example Clicking on the View button takes you to your inbox Unread items are shown in bold There are a number of icons to indicate an emails status or properties unread mail read mail unread mail with attachment read mail with attachment ...

Страница 22: ...e attachments are downloaded Mark as Unread Marks the email as unread The change is reflected on your desktop email application Move to Moves the email to a different folder on the server The email will not be available for reading on the mobile device after moving Language The language option is for use with different character sets If you experience problems with e g Cyrillic or Japanese charact...

Страница 23: ...of downloading the attachment Before downloading the attachments are shown with a patt partial attachment extension You can also forward the mail with attachments without downloading them to your device first This is done by forwarding the email just as you would normally the attachments will also be sent The size of attachments is only restricted by the available amount of memory on your device I...

Страница 24: ...llows you to keep up to date with your important appointments regardless of where you are Calendar invitations are displayed in your email inbox with the icon instead of the normal email icon To respond to a meeting request open the email and click on the button Figure 23 Responding to a Meeting Request The actions Accept Decline and Tentative are available just like on your desktop If the meeting...

Страница 25: ...ormation on using your calendar please see your device user manual NOTE You should not use any other 3rd party calendar or contact synchronisation together with Ventus Mobile as it will often result in duplicate calendar entries and other problems For Windows Mobile devices Ventus Mobile automatically disables ActiveSync for calendaring and contacts during client installation Do not manually enabl...

Страница 26: ...Mobile notices this and starts communicating directly with the server over your LAN connection Therefore all changes in the server or in the device are communicated directly to the connector over a fixed connection When the device is taken away from its cradle the Ventus Mobile starts to use the packet data connection again ...

Страница 27: ...ELKOM Ventus Mobile 5 0 can be done on top of a Smartner Duality 4 0 If you have an older version upgrading requires you to first uninstall the old client and then installing the new one The reinstallation process is similar to the initial installation ...

Страница 28: ...ect TELKOM Ventus Mobile and press Remove Figure 25 Removing the Installation 4 Confirm the operation You will be prompted whether you want to clear the calendar if the service was in use If your device will be used by someone else you probably want to clear the calendar 5 Wait until the application is removed You will be asked for confirmation and the device will reboot NOTE Uninstallation clears...

Страница 29: ...evice has internal errors 4 Send an email from the device to your own mailbox and check that it arrives to your device This test easily shows if the mail is sent at all or if it arrives in the email server mailbox but not to the device If it does not arrive in your device in 5 minutes check if it has arrived to your desktop mailbox If your corporate email system is congested receiving mails may ta...

Страница 30: ...rovide these also Frequently Asked Questions Q How do I prevent my data from falling into the wrong hands if my device is stolen A To minimise the security risk resulting from theft you can do the following things In Settings Password you can set your device to lock and ask for a password if it is unused for a time You can report the theft to your administrator who can remotely clear the data sync...

Страница 31: ... For additional support on using the TELKOM Ventus Mobile service contact your IT administrator contact your company s PC HelpDesk For additional help on your phone s mobile connectivity please contact your phone manufacturer or your mobile operator ...

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