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20. Troubleshooting & tips
TV does not switch on
• Make sure the power cord is plugged in securely to power outlet.
• Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.
• Press the Standby/On button on the TV.
TV does not respond to the remote control
• The TV requires some time to start up. During this time, the TV does not respond to the remote control or
TV controls. This is normal behaviour.
• Check if the remote control is working by means of a mobile phone camera. Put the phone in camera mode
and point the remote control to the camera lens. If you press any key on the remote control and you notice
the infrared LED flicker through the camera, the remote control is working. The TV needs to be checked.
If you do not notice the flickering, the batteries may be exhausted. Replace the batteries. If the remote is still
not working, the remote control might be broken and needs to be checked.
This method of checking the remote control is not possible with remote controls which are wirelessly paired
with the TV.
No channels
• Make sure that all cables are properly connected and that the correct network is selected.
• Make sure that the correct channel list is selected.
• Make sure that you have entered the correct channel frequency if you have done manual tuning.
No picture / distorted picture
• Make sure that the antenna is properly connected to the TV.
• Make sure that the antenna cable is not damaged.
• Make sure that the correct device is selected as the input source.
• Make sure that the external device or source is properly connected.
• Make sure that the picture settings are set correctly.
• Loudspeakers, unearthed audio devices, neon lights, high buildings and other large objects
can influence reception quality. If possible, try to improve the reception quality by changing the antenna
direction or moving devices away from the TV.
• Change to a different picture format, if the picture does not fit the screen
• Make sure that your PC uses the supported resolution and refresh rate.
No sound / poor sound
• Make sure that the sound settings are correctly set.
• Make sure that all cables are properly connected.
• Make sure that the volume is not muted or set to zero, increase the volume to check.
• Make sure that the TV audio output is connected to the audio input on the external sound system.
• Sound may be coming from only one speaker. Check the balance settings from Sound menu.
Input sources - can not be selected
• Make sure that the device is connected to the TV.
• Make sure that all cables are properly connected.
• Make sure that you select the right input source which is dedicated to the connected device.
• Make sure that the right input source is not hidden from the Inputs menu.
