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Troubleshooting

Nokia 100i Installation Guide

Problem

Not connected with a null-modem cable.

Solution

Verify that you are using a null-modem cable.

Problem

Wrong terminal settings.

Solution

Verify terminal settings: 9600 bps, 8 data bits, 1 stop bit, no

parity.

Problem

Defective gateway or file system.

Solution

Contact the Nokia customer support site listed in

“Nokia Contact

Information”

on page 3.

Do Not Get a Login Prompt—Error Messages Appear

Problem

The gateway is defective, or the file system on the gateway is

defective.

Solution

Contact the Nokia customer support site listed in

“Nokia Contact

Information”

on page 3.

Do Not See Interfaces that Should be Present

Problem

Local gateway ports do not appear.

Solution

Your network interface card (NIC) might be defective. Contact

the appropriate Nokia customer support site as listed in

“Nokia Contact

Information”

on page 3.

Note
With a Nokia 100i, the problem might be with the I/O slot. Try installing the
NIC in another slot.

Содержание 100i

Страница 1: ...Nokia100i Installation Guide Part No N451654001 Rev A Published June 2005 ...

Страница 2: ...Inc as is and any express or implied warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose are disclaimed In no event shall Nokia or its affiliates subsidiaries or suppliers be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods or services loss...

Страница 3: ...ada 1 512 437 7089 email info ipnetworking_americas nokia com Europe Middle East and Africa Nokia House Summit Avenue Southwood Farnborough Hampshire GU14 ONG UK Tel UK 44 161 601 8908 Tel France 33 170 708 166 email info ipnetworking_emea nokia com Asia Pacific 438B Alexandra Road 07 00 Alexandra Technopark Singapore 119968 Tel 65 6588 3364 email info ipnetworking_apac nokia com Web Site https su...

Страница 4: ...4 Nokia 100i Installation Guide ...

Страница 5: ...a 100i Gateway 15 Memory 15 Encryption Acceleration 16 Nokia 100i Gateway Overview 16 Preparing the Installation Environment 17 Ventilation 17 Humidity and Temperature 18 Safety Precautions 18 Product Disposal 20 Site Requirements 20 2 Installing the Gateway 23 Installing the Nokia 100i Gateway 23 3 Performing the Initial Configuration 27 Performing the Initial Hardware Configuration 27 Connecting...

Страница 6: ...Card 42 Installing a Network Interface Card 45 Installing a Network Interface Card by Using Nokia VPN Manager 46 Installing a NIC on the Nokia 100i Gateway 49 Installing a Four port 10 100 Ethernet NIC 54 Installing a Fiber Optic or Copper Gigabit Ethernet NIC 55 Connectors and Cables 57 5 Troubleshooting 59 A Technical Specifications 63 Physical Dimensions 63 Space Requirements 63 NIC Interfaces ...

Страница 7: ...gure 6 Power Switch Location on the Nokia 100i 32 Figure 7 Status LED Location for the Nokia 100i Gateway 33 Figure 8 Ethernet Management Ports Details 35 Figure 9 Output Connector for the Ethernet Cable 37 Figure 10 Ethernet Crossover Cable Pin Connections 38 Figure 11 PC Card Slots on the Nokia 100i 41 Figure 12 PMC Four port 10 100 Ethernet NIC 54 Figure 13 PMC Dual Port Fiber Optic Gigabit Eth...

Страница 8: ...8 Nokia 100i Installation Guide ...

Страница 9: ...anized into the following chapters and appendixes Chapter 1 Overview presents a general overview of the 100i gateway Chapter 2 Installing the Gateway explains how to rack mount the gateway and how to physically connect it to a network and power Chapter 3 Performing the Initial Configuration explains how to make the gateway available on the network Chapter 4 Installing and Replacing Optional Cards ...

Страница 10: ... Uses The following sections describe the conventions this guide uses including notices text conventions and command line conventions Notices Warning Warnings advise the user that bodily injury might occur because of a physical hazard Caution Cautions indicate potential equipment damage equipment malfunction loss of performance loss of data or interruption of service Note Notes provide information...

Страница 11: ...vokes the product or calls the compiler or preprocessor script for a compiled Nokia product It might appear alone or precede one or more options You must spell a command exactly as shown and use lowercase letters Italics Indicates a variable in a command that you must supply For example delete interface if_name Supply an interface name in place of the variable For example delete interface nic1 ang...

Страница 12: ...rgument You must enter a flag exactly as shown including the preceding hyphen ext A filename extension such as ext might follow a variable that represents a filename Type this extension exactly as shown immediately after the name of the file The extension might be optional in certain products Punctuation and mathematical notations are literal symbols that you must enter exactly as shown Single quo...

Страница 13: ...le configure nat Key names Keys that you press simultaneously are linked by a plus sign Press Ctrl Alt Del Menu commands Menu commands are separated by a greater than sign Choose File Open The words enter and type Enter indicates you type something and then press the Return or Enter key Do not press the Return or Enter key when an instruction says type Italics Emphasizes a point or denotes new ter...

Страница 14: ...wing Nokia IP VPN Gateway Configuration Guide v6 3 describes how to configure and manage Nokia IP VPN Gateways by using the Nokia VPN Manager software Nokia IP VPN Gateway Command Line Summary v6 3 is a reference for the command line interface CLI for Nokia IP VPN gateways Release Notes in an ASCII text file on the installation CD ...

Страница 15: ...kia 100i Gateway Overview Preparing the Installation Environment Site Requirements About the Nokia 100i Gateway The Nokia 100i gateway is designed for enterprise businesses The Nokia 100i provides built in hardware based encryption acceleration It supports an encryption accelerator card to further enhance IPSec VPN performance Memory The Nokia 100i gateway supports from 256 MB to 1 GB of memory ...

Страница 16: ...y is ideally suited for growing companies and satellite offices The small size of the 100i gateway makes it ideal for installations that need to conserve space Nokia 100i Gateway Overview The following figures show component locations for the Nokia 100i gateway Figure 1 Component Locations Front View Figure 2 Component Locations Rear View 00248a PMC interfaces Status LEDs Modem AUX port PCMCIA slo...

Страница 17: ...tain a safe working environment and to avoid accidents Inspect the area for hazards such as bare wires and standing water Remove scarves and neckties jewelry and other loose items before you install the gateway Do not remove the gateway cover under any circumstances Ventilation Gateways can generate substantial heat during operation and therefore require adequate ventilation You might need to inst...

Страница 18: ...teways are connected Ensure that all of the circuit breakers are easily accessible For installations in North America use a 120 VAC 20A fuse circuit breaker for the circuit branch For installations outside North America that use 230 VAC use a 230 VAC 2A fuse circuit breaker Use the gateway device within the electrical ratings indicated on the back of the device and in the product documentation Fol...

Страница 19: ...ever the threat of lightning danger exists avoid even touching the gateway This precaution is sensible for any electrical device during periods of lightning activity Electrical Power Source Warning Do not open the gateway or remove the network interface card NIC from the gateway No user serviceable or user replaceable parts are present in the gateway Only authorized service personnel should repair...

Страница 20: ...ply device that uses either low range 100 to 130 VAC or high range 200 to 240 VAC at 50 to 60 Hz Check the gateway safety label for specifics Product Disposal At the end of its useful life the gateway must be disposed of in accordance with all national state and local laws and regulations The device contains components such as its lithium battery that must be disposed of properly to prevent damage...

Страница 21: ...rding to the manufacturer s instructions Warning To reduce the risk of fire electric shock and injury when you use telephone equipment follow basic safety precautions Do not use the product near water Caution Do not place objects over the ventilation holes on the Nokia 100i gateway The components might overheat and become damaged Caution For Nokia 100i gateway intended for shipment outside of the ...

Страница 22: ...1 Overview 22 Nokia 100i Installation Guide ...

Страница 23: ... 100 Ethernet card Note In the Nokia 100i you cannot use two PMC four port 10 100 Ethernet NICs at the same time However you can use one PMC four port 10 100 Ethernet NICs in combination with any other network card that the Nokia 100i supports The front panel of the Nokia 100i gateway also contains Two PCMCIA slots One console port One serial port See Chapter 4 Installing and Replacing Optional Ca...

Страница 24: ...ting the Nokia 100i Gateway The Nokia 100i gateway mounts in a standard 19 inch rack with four mounting screws as Figure 4 shows Before you mount the gateway on the rack install the two side brackets with four screws on each side as shown in Figure 3 The brackets and screws are included with the materials you receive with the gateway Two mounting positions are available allowing you to mount the u...

Страница 25: ...Installing the Nokia 100i Gateway Nokia 100i Installation Guide 25 Figure 4 Mounting Screws Location 00248a Mounting screws ...

Страница 26: ...2 Installing the Gateway 26 Nokia 100i Installation Guide ...

Страница 27: ... the initial hardware configuration process begins This section describes how to perform the initial configuration manually by using a console connection It includes the following sections Connecting the Console Port Connecting Power and Turning the Power On Note Nokia recommends that you install all hardware components before you perform the initial hardware configuration ...

Страница 28: ...ial connections Caution Nokia recommends that you use the console cable that was delivered with your gateway for your console connection Otherwise ensure that the pin assignments for your cable match those provided in this section Note Although pin assignments are the same for console and serial connections they are used differently by the gateway Therefore do not use these two connectors intercha...

Страница 29: ...he console connection Pin Assignments for Console and AUX Connections on page 30 3 Connect the other end of the cable to a system running a terminal emulation program 4 If you are using a flash memory card insert the flash memory card into the primary flash memory card slot The Nokia 100i has slots in the front panel for flash cards Note Nokia recommends that you use the embedded flash memory on t...

Страница 30: ...y the information that makes the gateway available on the network Use the built in serial port AUX for RS232 compliant equipment you are using with your gateway for example as a modem connection for managing the gateway Figure 5 on page 30 provides pin assignment information for console and serial connections Figure 5 Pin Assignments for Console and AUX Connections 00460 6 9 5 1 Pin Assignment Inp...

Страница 31: ... for the power cord are located on the back of the gateway as shown in Figure 6 The gateway power supply automatically detects the input voltage 120 VAC 100 to 130 or 240 VAC 200 to 264 and configures itself appropriately Table 3 Pin Assignments for DB9 and DB25 Interface Cables Console or serial pin and assignment DB9 cable output pin and assignment DB25 cable output pin and assignment Shield FG ...

Страница 32: ...ront panel of the gateway the Nokia logo to ensure that the power supply is operating correctly The power LED should be illuminated If the power supply fans are not running or if the power LED is not illuminated Check the power supply cord to make sure it is properly connected Make sure the power supply switch is on Make sure the chassis assembly is pushed all the way in from the front of the gate...

Страница 33: ...stem Status LEDs You can monitor the basic operation of the gateway and network interface cards NICs by checking their status LEDs The system status LEDs are located on the front panel of the gateway Figure 7 Status LED Location for the Nokia 100i Gateway Warning Power status Fault ...

Страница 34: ...bit Ethernet card 10 100 1000 Base T a dual Fiber Gigabit Ethernet card and a four port 10 100 Ethernet card Note In the Nokia 100i gateway you cannot use two PMC four port 10 100 Ethernet NICs at the same time However you can use one PMC four port 10 100 Ethernet NICs in combination with any other NIC that the Nokia 100i supports LED Description Steady blue Power on Steady yellow Unit is experien...

Страница 35: ... These ports do not provide the same performance as Ethernet cards in the PMC slots Figure 8 Ethernet Management Ports Details Caution Cables that connect to the Ethernet ports must be IEEE 802 3 compliant to prevent potential data loss Note Nokia products only support NICs purchased from Nokia Corporation or Nokia approved resellers The Nokia Global Support Services group can only provide support...

Страница 36: ...lthough you are not required to do so After the power is turned on the Ethernet link LEDs on the gateway and on remote equipment illuminate to indicate the connection As data is transmitted the activity LEDs on the gateway illuminate Ethernet Cables Use IEEE 802 3 10 Base T 100 Base TX CAT 5 unshielded twisted pair CAT 5 Ethernet cables To connect Ethernet devices Use a straight through RJ 45 cabl...

Страница 37: ... output connector is numbered from left to right with the copper tabs facing down and toward you Figure 9 Output Connector for the Ethernet Cable Figure 10 on page 38 shows the pin assignments for the RJ 45 crossover cable 00270a 1 Pin 10 100 Mbps assignment Gigabit Ethernet assignment 1 TX BI_DA 2 TX BI_DA 3 RX BI_DB 4 BI_DC 5 BI_DC 6 RX BI_DB 7 BI_DD 8 BI_DD 8 ...

Страница 38: ...ation 38 Nokia 100i Installation Guide Figure 10 Ethernet Crossover Cable Pin Connections You can order appropriate adapter cables separately To order additional cables contact your cable vendor 00017 1 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 ...

Страница 39: ... the Nokia 100i The following topics are covered Before You Begin Installing Flash Memory PC Cards Installing an Encryption Accelerator Card Installing a Network Interface Card Before You Begin Before you install the card you need Physical access to the gateway A Phillips head screwdriver Suitable grounded work surface Replacement unit kit including the card ...

Страница 40: ...ditional nonvolatile random access memory in your gateway by using a flash memory flash card You can order flash memory cards separately and use them with the Nokia Nokia 100i gateway The 100i gateway has two PC card slots that each support a flash memory card as small as 8 MB and as large as 64 MB The slots also known as PCMCIA slots permit hot swapping The two slots are located on the front pane...

Страница 41: ...hown in Figure 11 on page 41 Note Use the top PC slot for optimum electrostatic discharge protection Figure 11 PC Card Slots on the Nokia 100i To install and remove the flash memory PC card 1 Insert the flash memory card into PC card slot 1 if it is available If slot 1 is occupied use slot 2 2 Press gently on the card until it is firmly seated in the slot The eject button to the right of the slot ...

Страница 42: ...phic processing the card allows the gateway CPU to perform other tasks The Nokia Encryption Accelerator Card is in a PMC format for the Nokia 100i This card has no external cable connection ports and requires no cables The following security algorithms are supported MD5 and SHA 1 authentication DES and 3DES encryption 128 bit 192 bit and 256 bit AES encryption To install the Nokia Encryption Accel...

Страница 43: ... chassis assembly to expose the motherboard components 4 Locate the 33 MHz PMC connectors on the rear of the motherboard Note Make sure you locate the correct connectors for the Nokia Encryption Accelerator Card Do not use the PMC connectors located at the front of the motherboard those connectors are for network interface cards 00248a Chassis assembly retaining screws 00 ...

Страница 44: ...n Accelerator Card over the female PMC connectors on the motherboard Align the two sets of connectors with each other and align the four screw holes and four standoffs with one another 6 Push down on the card until it is properly seated on the motherboard 00267 A B Standoffs Insert the card into connectors Screw card into standoffs ...

Страница 45: ...crews firmly but do not overtighten 11 Slide the chassis assembly back into the gateway and resecure the two retaining screws Reseating the chassis assembly automatically restores power to the gateway The accelerator card is automatically detected and enabled by default Installing a Network Interface Card All network interface cards NICs installed in the Nokia 100i gateway are installed in the 6U ...

Страница 46: ...ager Physically installing the NIC on the 100i gateway Note Nokia recommends that you add or remove the card in the VPN Manager software before you physically install or remove the card Installing a Network Interface Card by Using Nokia VPN Manager To add or remove a NIC by using VPN Manager 1 From the VPN Manager main window double click the interface to add or remove The Gateway Properties windo...

Страница 47: ...Installing a Network Interface Card Nokia 100i Installation Guide 47 2 From the Gateway Properties Settings pane select Identity Interfaces To add a card click Add To remove a card click Remove ...

Страница 48: ...When the card and slot are identified VPN Manager automatically generates and names the corresponding new interfaces For example eth sxpz where x is the slot number and z is the port number on the card For the fiber optic and copper Gigabit Ethernet cards this might be slot 1 or 2 and port 1 or 2 For the four port 10 100 Ethernet card this might show slot 1 or 2 and port 1 2 3 or 4 VPN Manager the...

Страница 49: ...oved from the chassis assembly power to a Nokia 100i is automatically disconnected To physically install a NIC on the Nokia 100i gateway 1 Identify the location PMC carrier and slot of the NIC to be replaced 2 Turn off the power switch on the rear of the gateway and unplug the power cord 3 IUse your fingers or a screwdriver to loosen the retaining screws that hold the chassis assembly 00248a Chass...

Страница 50: ...s assembly to expose the motherboard components and locate the NIC connectors 5 From underneath the chassis assembly remove the bezel retaining screws If you are installing a NIC in an unoccupied slot remove the blank bezel that occupies the space in the gateway front panel retain it for future use and proceed to step 8 00252a 00254b ...

Страница 51: ...nstallation Guide 51 6 From the chassis assembly remove the NIC retaining screws from the back of the NIC 7 Remove the NIC by lifting the back of the NIC away from the chassis assembly and pulling the NIC gently away from the front panel 00255a 00257 ...

Страница 52: ...the front panel 9 Gently push the back of the NIC down toward the chassis assembly Make sure that the NIC edge is completely seated into the connectors on the chassis assembly 10 From the top of the chassis assembly screw the NIC retaining screws into the standoffs on the back of the NIC 00256a 00255b ...

Страница 53: ...bezel retaining screws 12 Close the chassis assembly until it clicks into place 13 Tighten the retaining screws that hold the chassis assembly The system automatically restarts when the chassis assembly clicks into place The Nokia 100i gateway automatically detects any new NIC when the system is restarted 00254b 00252c ...

Страница 54: ...unit The 10 100 Ethernet NIC provides the following features Tracing with tcpdump Compliance with IEEE 802 3 Ethernet specification You can configure the Ethernet interfaces with Nokia VPN Manager See Performing the Initial Gateway Configuration in the Nokia IP VPN Gateway Configuration Guide To physically install the four port 10 100 Ethernet NIC see Installing a Network Interface Card by Using N...

Страница 55: ...opper Gigabit Ethernet NIC This section provides information about the PMC fiber optic or copper Gigabit Ethernet network interface cards NICs which you can use with the Nokia 100i gateway The fiber optic Gigabit Ethernet NICs provide the following features High bandwidth Full duplex mode operation up to 1 Gbps no half duplex support Link speed autoadvertising Compliance with IEEE 802 3z Gigabit E...

Страница 56: ...ls for the dual port copper Gigabit Ethernet NIC Figure 14 PMC Dual Port Copper Gigabit Ethernet NIC For the PMC format cards the link LED on the NIC is bicolored A green LED indicates a 1 Gbps link speed and a yellow LED indicates a 10 100 Mbps link speed As the NIC transmits data the activity LEDs on the gateway illuminate 00239b GIGE Port 1 P1 Port 2 P2 Link LED green Activity LED yellow GIG E ...

Страница 57: ...able can be either LC or SC depending on the type of connector required for the destination Gigabit Ethernet device You can also use a half duplex LC to LC cable to loop back the transmit port of an interface to the receiver port LC and SC define the fiber optic connector types LC connectors are smaller than SC Two LC to SC cables are included with dual port fiber optic Gigabit Ethernet NICs To or...

Страница 58: ...4 Installing and Replacing Optional Cards 58 Nokia 100i Installation Guide ...

Страница 59: ...ke appropriate action such as inserting a new fuse or resetting the circuit breaker Unable to Log In to the Console Port No Error Message Two computers using terminal emulation programs or terminals should be able to communicate back to back in the same way that the terminal communicates with the gateway If this is not possible with your computer or terminal the problem is with the terminal or cab...

Страница 60: ...on on page 3 Do Not Get a Login Prompt Error Messages Appear Problem The gateway is defective or the file system on the gateway is defective Solution Contact the Nokia customer support site listed in Nokia Contact Information on page 3 Do Not See Interfaces that Should be Present Problem Local gateway ports do not appear Solution Your network interface card NIC might be defective Contact the appro...

Страница 61: ... hub Problem Steady activity LED Solution You might have set the wrong speed Verify that the speeds match on each end of the Ethernet connection 10 Mbps 100 Mbps or 1000 Mbps Problem Port not enabled Solution Verify from the Interface page in Nokia VPN Manager that the interface port is configured as active Problem High collision rate on the hub Solution Disconnect connections one at a time until ...

Страница 62: ...5 Troubleshooting 62 Nokia 100i Installation Guide ...

Страница 63: ...ires the following space in a rack 1 75 inches 4 45 centimeters of vertical space 18 inches 46 centimeters behind the front panel of the rack 6 inches 15 centimeters behind the 100i gateway to allow the back exit fan to move air through the gateway Dimensions Height 1 75 in 4 45 cm Width 17 in 44 cm 19 in 48 cm rack mountable Depth 16 12 in 40 94 cm Weight 17 lbs 7 7 kg base system ...

Страница 64: ...tion Do not place objects over the ventilation holes on the 100i gateway The gateway might overheat and become damaged NIC Interfaces Cable Type Cable Output Connector Ethernet IEEE 802 3 10BASE T 100BASE TX unshielded twisted pair full duplex or half duplex RJ 45 ...

Страница 65: ...Nokia 100i Installation Guide 65 B Compliance Information This appendix contains the following compliance information Declaration of Conformity Compliance Statements FCC Notice US ...

Страница 66: ...entary information Manufacturer s Name Nokia Inc Manufacturer s Address 313 Fairchild Drive Mountain View CA 94043 2215 USA Product Name 100i Model Number IP0380 Product Options All Serial Number 1 to 100 000 Date First Applied 2005 Safety UL60950 3rd Edition 2000 CAN CSA C22 2 No 60950 00 3rd Edition 2000 IEC60950 1 2001 EN60950 1 2001 A11 EMC EN55024 1998 EN55022A 1998 EN61000 3 2 EN61000 3 3 ...

Страница 67: ...Compliance Statements This hardware complies with the standards listed in this section Emissions Standards Christopher Saleem Compliance Reliability Engineering Manager Security Mobile Connectivity Enterprise Solutions Mountain View California Elie Habib Senior Vice President Security Mobile Connectivity Enterprise Solutions Mountain View CA FCC Part 15 Subpart B Class A US Canada EN55022 CISPR 22...

Страница 68: ...e protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no EN55024 European Community CE EN61000 4 2 EN61000 4 3 EN61000 4 4 EN61000 4 5 EN61000 4 6 EN61000 4 11 EN61000 3 2 Europea...

Страница 69: ...by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the computer and receiver Connect the computer into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Caution Any changes or modifications not expressly approved by the grantee of this devic...

Страница 70: ...B Compliance Information 70 Nokia 100i Installation Guide ...

Страница 71: ...em 31 power 31 RJ 45 37 console cable connection 29 terminal settings 28 console port 23 copper Gigabit Ethernet NIC 55 D data communications equipment device 29 documentation structure 9 E encryption accelerator card 42 Ethernet cable pin assignments 37 crossover cable pin connections 38 ports connecting to 36 Ethernet management interface 34 Ethernet management ports 35 Ethernet NIC 54 F fiber o...

Страница 72: ...rd installing 46 network interface cards front panel location 16 types supported 35 null modem cable 29 O output connector Ethernet cable 37 P PCMCIA slots 23 pin assignments modem connections 31 pin connections Ethernet crossover cable 38 power connections 31 power source safety 19 R reset switch 16 RJ 45 connector 37 S safety power source 19 serial port 23 space requirements 63 specifications in...

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