Warranty Terms and Conditions Cont...
9. Please retain the original packaging over the warranty period.
10. The “swap out” service covers a loan unit being sent to the customer whilst the faulty
unit is returned for repair (or replacement if necessary). A response to a customer
request will normally be within 24 hours.
If equipment is returned and the fault is found to be due to misuse or abuse, this falls
outside the terms of the extended warranty and therefore a quotation for the inspection
and repair of the equipment will be issued prior to any work being carried out.
On return of the repaired equipment to the customer, it is the customer’s responsibility
to ensure that the loan equipment is returned in the same condition as it was received
and if required decontaminated with a signed decontamination sheet enclosed with the
instrument.
It is the customers responsibility to ensure that the loan equipment is packed in the
packaging provided by Nickel Electro Ltd, in order that Nickel Electro Ltd can arrange
collection of the loan instrument. If the loan instrument is not packed and ready for
collection within 48 hours of a repaired instrument being returned to the customer, costs
for collection and equipment rental fee will be applied.
Non Warranty Information:
Spare parts shall be made available for a period of 5 years after a piece of equipment is
discontinued.
Nickel Electro Limited
Oldmixon Crescent
Weston Super Mare
North Somerset
BS24 9BL
United Kingdom
CLIFTON RANGE DRYING OVEN NE9 SERIES
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