PW5K1EN Ethernet Daughter
Installation Guide
8
TD1120 rev1101
3. Visually check contents. If damage is discovered, perform the
following:
If shipping caused damage to the unit, a claim must be filed with
the commercial carrier.
If any other defect is apparent, call for a return authorization.
Shipping Instructions
To ship equipment back to NexWatch, Inc.:
1. Contact the customer service department at 800-227-1667
Option_2 before returning equipment. When you call please have
available:
• A description of the problem or reason you are returning the
equipment.
• Your original purchase order number, invoice number and if
the unit is still under warranty.
• A new purchase order number if the unit is not under warranty
2. Obtain the Return Authorization Number (RMA) from the
customer service department.
3. Show the RMA number on all packages shipped. Packages,
which are not marked with an RMA number will be refused at
the factory and returned to you COD.
4. Carefully pack the equipment for shipment. Use the original
packing material whenever possible
Limited Warranty
All Products sold or licensed by Nexwatch include a warranty
registration card which must be completed and returned to
Nexwatch by or on behalf of the end user in order for Nexwatch to
provide warranty service, repair, credit or exchange. All warranty
work shall be handled through Customer which shall notify
Nexwatch and apply for a Return Merchandise Authorization
(RMA) number prior to returning any Product for service, repair,
credit or exchange. Nexwatch warrants that its Products shall be
free from defects in materials and workmanship for a period of two
years from date of shipment of the Product to Customer. The war-
ranty on Terminals, Printers, Communications Products and
Upgrade kits is 90 days from date of shipment. Satisfaction of this
warranty shall be limited to repair or replacement of Products
which are defective or defective under normal use. Nexwatch’s
warranty shall not extend to any Product which, upon examination,
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