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TROUBLESHOOTING:
1.
The tracker auto power off: please confirm the tracker power supply is
connect properly.
2.
After power on the tracker, the tracker RED LED keep on, and it has not
any repose, and no ring, please confirm the SIM card has been installed
properly, the SIM card PIN code is disable, and the SIM card has enough
charge, and the mobile phone can work well in that place. If the tracker
work well the Green LED will flash once every 4 seconds.
3.
If the tracker can not upload location to website, please confirm the SIM
card internetfunction is enabled, and the APN or internetusername &
password have been set properly (call the mobile phone to confirm the
APN & internetusername and password). if the tracker do not move, the
tracker will not upload tracking, try to move the tracker.
4.
If the tracker can not send back information by SMS, please confirm the
SIM card has ID caller display function and SMS service function, and
you have set the center or slave center number (only center or slave
center number can send SMS), and please read the SMS information of
the tracker sending back, and check the instruction & password is right or
not.
5.
Can not login the platform: use SMS to check the ID of the tracker, and
try it again, if not success please contact distributor.
6.
After go out the under ground park, some tracking maybe lost, the GSM
and GPS module will take a few minutes to receive signal and re-locate,
some tracking maybe lost, this is normal.
7.
Some time some location point is lost, this is normal, in the transmit
process, some point maybe is lost, but this will not happen very often.
