TROUBLE SHOOTING
WARNING
Spiders and insects can nest inside the burners of the grill and disrupt gas
flow. This very dangerous condition could cause a fire behind the valve panel, therby
damaging the grill and making it unsafe for operation. Inspect the grill at least twice a year
When to Look for Spiders
You should inspect the burners at least twice a year or immediately after any of the following
conditions
occur:
1. The smell of gas in conjunction with burner flames appearing yellow.
2. The grill does not reach temperature.
3. The grill heats unevenly
4. The burners make popping noises.
BEFORE CALLING FOR SERVICE
PROBLEMS WHAT
TO
DO
Grill won’t light when the control
knob is turned to on.
Check to see if the tank is empty.
Check burner ports for any blockage. Use soft wire brush to clear
plugged ports.
Check the gas orifice on the malfunctioning burner for an obstruction.
If orifice is blocked, Clean it with a needle or a thin wire. NEVER USE A
WOODEN PICK.
Burner flame is yellow or orange,
in conjunction with the odor of gas.
Call our customer service line 1-800-913-8999.
Low heat with knob in “HI” position. Is the fuel hose bent or kinked?
Is the grill in a dusty area?
Is there adequate gas supply available?
If it is only one burner that appears low, does the orifice or burner need
cleaning?
Is the gas supply, or gas pressure low?
Is the grill being preheated for 15 minutes?
If the grill does not function properly, use the following checklist before contacting your dealer for service.
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