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BEFORE CALLING FOR SERVICE
If the grill does not function properly, use the following check list before contacting your dealer for service. You
may save the cost of a service call.
Troubleshooting
PROBLEMS
SOLUTIONS
Check to see if LP tank is empty.
Clean wires and/or electrode by rubbing with alcohol
and clean swab.
Wipe with dry cloth.
Make sure the wire is connected to electrode
assembly.
Check to see if other burners operate. If so, check the
gas orifice on the malfunctioning burner for an
obstruction.
Burner flame is yellow or orange, in conjunction with the
odor of gas.
Call our customer service hotline 1-800-913-8999.
The fuse hose may be bent or kinked.
The grill is in a dusty area.
The gas supply available is inadequate.
If it is only one burner that appears now, clean the
orifice or burner of that particular burner.
The gas supply/pressure is low.
Low heat with knob at “IGNITE/HI” position.
The grill is not preheated for 15 minutes.
The smell of gas in conjunction with the burner flames
appearing yellow.
The grill does not reach the set temperature.
The burner makes popping noises.
Inspect the burner for any insect, spider web, and/or
other obstacle inside.
Grill won’t light when the control knob is turned.
