CUSTOMER CARE
FAQs
What parts of the appliance can be
washed in a dishwasher?
• Any enamelled parts such as the grill
pan can be cleaned in a dishwasher,
as can oven shelves and shelf guides.
What parts must NOT be cleaned in a
dishwasher?
• Parts such as burner skirts and caps,
control knobs and any cast iron items
must not be cleaned in a dishwasher,
they should be cleaned with hot
soapy water and a nylon brush once
they are cool enough.
There’s been a power failure and the
product won’t work.
• Switch off the electricity supply.
• When the power returns switch the
electricity supply back on and re-set
any programmer/clock to the correct
time of day.
My oven is a single combined oven
and grill - can I use both functions
together?
• No. You can only use one or the
other.
Why is there condensation on the
doors?
• Condensation is caused by hot, moist
air meeting a cooler surface (i.e. the
oven door). You cannot always pre-
vent it, but you can minimise it when
it happens by doing the following:
• Preheat the oven at a high tempera-
ture before putting food in the oven,
and cover the food you are cooking
wherever possible.
• Whenever you can, cook wet foods at
higher temperatures.
• Don’t leave food in the oven to cool
down.
• Automatic cooking will normally pro-
duce condensation when the oven is
cooling down with food inside.
Should the cooling fan continue to
run once the appliance has been
switched off?
• Yes. This is to make sure that you
can always touch the control knobs to
make temperature adjustments, and
turn your appliance off.
Can all gas appliances be converted
from Natural Gas to LP Gas?
• Not all gas appliances can be con-
verted. If Category II is stated on
the databadge, then the appliance
may be converted and a conversion
kit must be obtained if not already
provided. If in doubt, please contact
Customer Care for further advice - do
not attempt to convert an appliance if
it is not compatible.
Why won’t the ignition work?
• Check there is a spark when the igni-
tion button is depressed. If there is
no spark, check the electricity supply
is switched on at the socket. Check
that the gas supply is switched on.
Call Customer Care for a Service
Engineer’s visit if:
• You find that the oven becomes hot-
ter at a particular temperature - the
thermostat may need replacing.
• The cooling fan fails to work.
