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Troubleshooting – What to look for first:
1. I have plugged in the unit, turned the power switch to "On" and nothing is
happening. What's wrong?
•
Make sure the electrical outlet is capable of providing power to the
unit.
•
Check the back cover located at the back of the unit to make sure it is
fully installed and snapped into place. If the back cover is not fully
installed, a safety switch will cause the unit to not power on.
•
Check to see if the proper fuse is installed and that it is serviceable.
•
Ensure that the fuse cap is completely seated and secured in its
receptacle. See Page 12 for more details.
•
Be sure the cord is fully pushed in / plugged into unit and also on the
wall outlet side.
•
Some models are equipped with an On/Off switch on the back of the
unit. Make sure this is switched to On.
2. The fan is operating but the unit won't produce any ozone. What's wrong?
•
Check the air purifier plate(s) for serviceability. If they are cracked or
broken, the plate(s) will require replacement.
•
Ensure maintenance procedures required for the New Comfort air
purifier plate have been performed (i.e. washing the Ozone plates).
See page 6 for more details.
•
Make sure the Ozone button is pushed to on.
•
You will know the Ozone is on when a strong smell comes out of the
air purifier. Aside from steps above, do not attempt to disassemble
without contacting customer service from your New Comfort dealer.
3. The unit has a burning smell, and/or appears to be arcing or sparking.
•
Remove and clean the ozone plates and reinstall. If problems persist
replace ozone plates.
•
Ozone produces a smell or odor that smells like bleach or electric
smell. This is normal during Ozone use and why Ozone is so
effective in removing odors.
4. What are the most typical application problems?
Problem:
Lack of air movement, improper placement of the unit.
Warning Sign:
Strong odors still remain in the environment after
placement.
Problem:
Lack of ozone, improper placement of the unit.
Warning Sign:
A strong odor of ozone is in the environment.
Problem:
Too much ozone accumulation in the environment, as a
result of improper purifier control setting and/or lack of air
movement.
