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Make sure the electrical outlet is capable of providing power to the
unit.
Check the back cover located at the back of the unit to make sure it is
fully installed and snapped into place. If the back cover is not fully
installed, a safety switch will cause the unit to not power on.
Check to see if the proper fuse is installed and that it is serviceable.
Ensure that the fuse cap is completely seated and secured in its
receptacle.
Be sure the cord is fully plugged into unit.
2. The fan is operating but the unit won't produce any ozone. What's wrong?
Check the air purifier plate(s) for serviceability. If they are cracked or
broken, the plate(s) will require replacement.
Ensure maintenance procedures required for the New Comfort air
purifier plate have been performed (i.e. washing the Ozone plates).
Aside from steps above, do not attempt to disassemble the unit due to
the Limited Warranty of the product.
3. The unit has a burning smell, and/or appears to be arcing or sparking.
Remove and clean the ozone plates and reinstall. If problems persist
replace ozone plates.
4. What are the most typical application problems?
Problem:
Lack of air movement, improper placement of the unit.
Warning Sign:
Strong odors still remain in the environment after
placement.
Problem:
Lack of ozone, improper placement of the unit.
Warning Sign:
A strong odor of ozone is in the environment.
Problem:
Too much ozone accumulation in the environment, as a
result of improper purifier control setting and/or lack of air movement.
5. Unit does not operate:
Is the unit plugged in?
Is the power cord fully inserted into the back of the unit?
Are you sure the outlet is functioning normally?
Is the unit turned on?
Is the back grill installed properly to depress the safety switch
forward?
6. Air flow is restricted or reduced:
Is the unit properly placed away from objects that may obstruct air
flow?
Are the filters clean?
