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5-1

v4.0, February 2006

Chapter 5 

Troubleshooting

This chapter provides information about troubleshooting your NETGEAR 108 Mbps Wireless PCI 
Adapter WG311T. After each problem description, instructions are given to help you diagnose and 
solve the problem. For information about connecting to wireless networks and the Internet, see 

“Connecting to Wireless Networks and the Internet” on page 3-8

.

Also, for problems with accessing network resources, the Windows software might not be installed 
and configured properly on your computers. Please refer to the link to 

“Internet Networking and 

TCP/IP Addressing:” in Appendix B

.

Troubleshooting Tips

Symptom

Cause

Solution

The LED is not lit.

The WG311T is 
installed in the PCI 
slot properly or the 
WG311T software is 
not loaded. 

Remove and reinstall the WG311T.
Check the Windows device manager to see if the WG311T is 
recognized and enabled. Reload the WG311T software, if 
necessary.
Try to install the WG311T in a different PCI slot in your 
computer if one is available.

The wireless LED 
blinks and cannot 
connect to an 
access point. 

The WG311T is 
attempting to connect 
to an access point, but 
cannot connect. 

The access point may not be powered on. Or, the access point 
and the WG311T are not configured with the same wireless 
parameters. Check the SSID and WEP settings.

I can connect to an 
access point, but I 
cannot connect to 
other computers on 
the network or the 
Internet.

This could be a 
physical layer problem 
or a network 
configuration problem.

Check to make sure that the access point is physically 
connected to the Ethernet network.
Make sure that the IP addresses and the Windows networking 
parameters are all configured correctly.
Restart the cable or DSL modem, router, access point, and the 
computer.
Refer to 

“A Road Map for ‘How to Get There From Here’” on 

page 2-2

 for additional suggestions.

Содержание WG311IS

Страница 1: ...202 10070 02 February 2006 NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA User Manual for the NETGEAR 108 Mbps Wireless PCI Adapter WG311T...

Страница 2: ...Information is subject to change without notice All rights reserved Maximum Wireless Signal Rate Derived from IEEE Standard 802 11 Specifications Actual data throughput will vary Network conditions an...

Страница 3: ...illage au service faisant l objet d une licence il doit tre utilis l int rieur et devrait tre plac loin des fen tres afin de fournir un cran de blindage maximal Si le mat riel ou son antenne d mission...

Страница 4: ...5 EG Malti Maltese Hawnhekk NETGEAR Inc jiddikjara li dan NETGEAR 108 Mbps Wireless PCI Adapter WG311T jikkonforma mal tiijiet essenzjali u ma provvedimenti orajn relevanti li hemm fid Dirrettiva 1999...

Страница 5: ...ion Details Model Number WG311T Publication Date February 2006 Product Family Wireless PCI Adapter Product Name NETGEAR 108 Mbps Wireless PCI Adapter WG311T Home or Business Product Home Language Engl...

Страница 6: ...v4 0 February 2006 vi...

Страница 7: ...ocation and Range Guidelines 3 2 Infrastructure and Ad Hoc Modes 3 2 WG311T Default Wireless Settings 3 2 Basic Installation Instructions 3 3 For Windows XP Users Installing a WG311T 3 3 For Windows 2...

Страница 8: ...rity Features 4 8 Wireless Network Name SSID and Security Settings 4 9 Setting up WEP Encryption Security 4 10 Setting up WPA2 PSK Security 4 11 Setting up WPA PSK Security 4 13 Advanced Settings 4 14...

Страница 9: ...hical conventions This manual uses the following formats to highlight special messages This manual is written according to these specifications Table 1 1 Typographical conventions italics Emphasis bol...

Страница 10: ...ion of the chapter you were viewing Click the print icon in the upper left of the window Tip If your printer supports printing two pages on a single sheet of paper you can save paper and printer ink b...

Страница 11: ...cal Area Network WLAN connectivity that is protected with industry standard security The WG311T works with Windows XP and 2000 operating systems Key Features The WG311T Wireless PCI Adapter provides t...

Страница 12: ...here From Here The introduction and adoption of any new technology can be a difficult process Wireless technology has removed one of the barriers to networking running wires It allows more people to t...

Страница 13: ...ireless networking equipment such as the WG311T that supports these security features To use wireless security features see Using Wireless Security Features in Chapter 4 and set up your WG311T accordi...

Страница 14: ...ccess rights such as login user name password that have been assigned in the Windows network or to files must be provided when Windows prompts for such information 3 If so called Windows peer Workgrou...

Страница 15: ...ired network 2 Any Windows networking security access rights such as login user name password that have been assigned in the Windows network must be provided when Windows prompts for such information...

Страница 16: ...User Manual for the NETGEAR 108 Mbps Wireless PCI Adapter WG311T 2 6 v4 0 February 2006...

Страница 17: ...s PCI Adapter WG311T please make sure that these minimum requirements have been met Pentium III class computer with an available PCI slot CD drive 20 Mbytes of free hard disk space Some versions of Wi...

Страница 18: ...ing through an access point AP For example this mode is used when computers in a house connect to an AP that is attached to a router which lets multiple computers share a single Cable or DSL broadband...

Страница 19: ...n instructions for Windows PCs Use the procedure that corresponds to the version of Windows that you are using Basic Installation Instructions Use the procedure below that corresponds to the version o...

Страница 20: ...the power cord back in and restart your computer Figure 3 2 3 Use the Smart Wizard to set up your wireless PCI adapter a Choose to set up your wireless adapter either with the NETGEAR Smart Wizard rec...

Страница 21: ...ess connection It could take up to a minute for your wireless connection to be established The Smart Wizard Settings page opens 4 Use the status bar to verify your wireless connectivity d Select the w...

Страница 22: ...uble click autorun exe on the CD b Click the Install Software link and the Smart Wizard starts c Follow the Wizard steps and click Next to continue d When the Installation Complete message appears cli...

Страница 23: ...minute for your wireless connection to be established 3 Use the Smart Wizard to set up your wireless PCI adapter a You will be prompted to let the wizard help you connect to a network recommended b C...

Страница 24: ...ou install the software the icon appears on the desktop and in the lower right of the Windows task bar It is color coded to show the status of the connection See The Smart Wizard Status Bar on page 3...

Страница 25: ...or This shows the progress of your connection By default this feature is on This connection indicator is useful in isolating a problem For example if you are connected to a router but not to the Inter...

Страница 26: ...hen the wireless PCI adapter is trying to establish a connection Figure 3 14 Color Condition Description Red The wireless PCI adapter has no connection to any other wireless node The wireless PCI adap...

Страница 27: ...Wireless PCI Adapter option and follow the screen prompts Upgrading the WG311T Software Upgrades may be available at the NETGEAR Web site To install an upgrade follow these steps 1 Write down the sett...

Страница 28: ...User Manual for the NETGEAR 108 Mbps Wireless PCI Adapter WG311T 3 12 v4 0 February 2006...

Страница 29: ...Wizard This software automatically restarts when you reboot your computer The Smart Wizard provides a complete and easy to use set of tools to Choose the network that you want to use Configure wirele...

Страница 30: ...nformation see The Smart Wizard Status Bar on page 3 9 Note Make sure that you know the security settings for the network that you want to use For example if WEP is used then you need to know the WEP...

Страница 31: ...hes the network you want to join If you use your computer to connect to different wireless networks you can create a profile for each wireless network Then you can easily load the profile that has all...

Страница 32: ...ter the SSID 3 Save your settings in a Profile a Click the Save Profile button All the configuration settings are saved in this profile b Click Apply c Click Close to exit the wizard or Cancel to retu...

Страница 33: ...t Wizard The Settings page opens Note If you cannot connect see Chapter 5 Troubleshooting Also for problems with accessing network resources the Windows Client and File and Print Sharing software migh...

Страница 34: ...b Restart the PCs 5 Verify wireless connectivity between your peer devices Verify connectivity by using the Ping program c This will cause a continuous ping to be sent to the device with the 192 168 0...

Страница 35: ...ield Automatic should work If you notice interference problems with another nearby wireless device select a channel that is not being used by any other wireless networks near your wireless adapter Use...

Страница 36: ...s networks should use LAN network security features such as requiring a user name and password to access the shared resources in the network The procedures below explain how to configure the wireless...

Страница 37: ...se record the key values in the spaces below Passphrase method ______________________________ These characters are case sensitive Enter a word or group of printable characters and click the Generate K...

Страница 38: ...e the Security settings a In the Profile box select the profile or type in a profile name b In the Network Name SSID field select the network or enter the SSID c In the Security section select WEP 3 S...

Страница 39: ...s in a Profile a Click the Save Profile button All the configuration settings are saved in this profile b Click Apply c Click Close to exit the configuration utility Setting up WPA2 PSK Security Follo...

Страница 40: ...ity section select WPA2 PSK AES and enter the passphrase The passphrase can be a word or a group of printable characters For more information about WPA2 PSK security see the Web link to Wireless Commu...

Страница 41: ...ings tab page opens 2 Configure the Security settings a In the Profile box select the profile or type in a profile name b In the Network Name SSID field select the network or enter the SSID c In the S...

Страница 42: ...ply c Click Close to exit the Smart Wizard Advanced Settings The Advanced Settings should normally work in their default settings On the Settings tab click the Advanced Settings button to display the...

Страница 43: ...ecurity Identifies whether the wireless network uses WEP or WPA PSK security settings Signal Identifies the signal strength of the communications MAC Address Identifies the hardware address MAC Addres...

Страница 44: ...ransmit utilization as a percentage the total possible Transmit Receive and Total TxRx Radio buttons let you select whether to display the transmit performance the receive performance or both in the s...

Страница 45: ...eless adapter driver release date MAC Address The MAC address of the adapter The Media Access Control address is a unique 48 bit hardware address assigned to every network interface card Some wireless...

Страница 46: ...User Manual for the NETGEAR 108 Mbps Wireless PCI Adapter WG311T 4 18 v4 0 February 2006...

Страница 47: ...device manager to see if the WG311T is recognized and enabled Reload the WG311T software if necessary Try to install the WG311T in a different PCI slot in your computer if one is available The wireles...

Страница 48: ...tart an Ad Hoc network 1 Fill in the Network Name SSID 2 Select the Computer to Computer Ad Hoc Network Type 3 Click Initiate Ad Hoc 4 Accept the default settings or make your changes and click OK 5 C...

Страница 49: ...ation The WG311T is not getting an IP address You probably upgraded your WG311T software and did not reboot your system To get an IP address assigned you can either restart your computer or choose ano...

Страница 50: ...2 Click Windows XP Hotfix SP2 Q815485 and then click Remove 3 You may receive an error message that states that some program on the computer may not work correctly if the update is removed 4 You can...

Страница 51: ...e 1 2 5 5 6 9 12 18 24 36 48 54 and 108 Mbps Auto Rate Sensing Frequency 2 4 GHz to 2 5 GHz CCK and OFDM Modulation Emissions FCC CE Bus interface PCI Provided drivers Microsoft Windows XP and 2000 We...

Страница 52: ...User Manual for the NETGEAR 108 Mbps Wireless PCI Adapter WG311T A 2 v4 0 February 2006...

Страница 53: ...king and TCP IP Addressing http documentation netgear com reference enu tcpip index htm Wireless Communications http documentation netgear com reference enu wireless index htm Preparing a Computer for...

Страница 54: ...User Manual for the NETGEAR 108 Mbps Wireless PCI Adapter WG311T Appendix B 2 v4 0 February 2006...

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