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Troubleshooting

This chapter provides information to help you diagnose and solve any problems you
mayencounter with your router. If you do not find the solution here, check the NETGEAR support
site at

http://support.netgear.com

for product and contact information.

This chapter contains the following sections:

•

Quick Tips

•

Troubleshooting with the LEDs

•

Cannot Log In to the Router

•

Cannot Access the Internet

•

Changes Not Saved

•

Wireless Connectivity

•

Restore the Factory Settings and Password

•

Troubleshoot Your Network Using the Ping Utility

Содержание JNR3000

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA June 2012 202 10989 01 v1 0 N300 Wireless Gigabit Router JNR3000 User Manual ...

Страница 2: ... of the R TTE Directive 1999 5 EC The following test methods have been applied in order to prove presumption of conformity with the essential requirements of the R TTE Directive 1999 5 EC EN 60950 1 2001 Safety of information technology equipment EN 300 328 V1 7 1 2006 10 Electromagnetic compatibility and Radio spectrum Matters ERM Wideband transmission systems Data transmission equipment operatin...

Страница 3: ...re disposizioni pertinenti stabilite dalla direttiva 1999 5 CE Latviski Latvian Ar šo NETGEAR Inc deklarē ka JNR3000 atbilst Direktīvas 1999 5 EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem Lietuvių Lithuanian Šiuo NETGEAR Inc deklaruoja kad šis JNR3000 atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Nederlands Dutch Hierbij verklaart NETGEAR Inc dat het toe...

Страница 4: ...nd operated with a minimum distance of 20 centimeters between the radiator and your body This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This transmitter must not be co located or o...

Страница 5: ...turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following methods Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an electrical outlet on a circuit different from that which the radio receiver is connected Consult the dealer or an experienced radio T...

Страница 6: ... NETGEAR Genie after Installation 17 Upgrade Router Firmware 17 Router Dashboard Basic Home Screen 18 Add Wireless Devices or Computers to Your Network 19 Manual Method 19 Wi Fi Protected Setup WPS Method 19 Chapter 3 Genie Basic Settings Internet Setup 21 Internet Setup Screen Fields 21 Attached Devices 23 Parental Controls 24 Basic Wireless Settings 24 Wireless Settings Screen Fields 25 Change W...

Страница 7: ...rk 58 View Logs of Web Access or Attempted Web Access 58 Manage the Configuration File 59 Back Up Settings 60 Restore Configuration Settings 60 Erase 60 Set Password 61 Password Recovery 61 Chapter 7 Advanced Settings Advanced Wireless Settings 63 Wireless Repeating Function WDS 64 Wireless Repeating Function 65 Set Up the Base Station 66 Set Up a Repeater Unit 67 Port Forwarding and Triggering 68...

Страница 8: ...Ethernet Port LEDs Are Off 88 Wireless LEDs Are Off 88 The Push N Connect WPS Button Blinks Amber 88 Cannot Log In to the Router 89 Cannot Access the Internet 89 Troubleshooting PPPoE 91 Troubleshooting Internet Browsing 91 Changes Not Saved 92 Wireless Connectivity 92 Wireless Signal Strength 92 Restore the Factory Settings and Password 93 Troubleshoot Your Network Using the Ping Utility 93 Test ...

Страница 9: ... applications and protects the devices PCs gaming consoles and so on that you connect to your home network If you have not already set up your new router using the installation guide that comes in the box this chapter walks you through the hardware setup Chapter 3 Genie Basic Settings explains how to set up your Internet connection This chapter contains the following sections Unpack Your Router Po...

Страница 10: ...ur Router The router lets you access your network from virtually anywhere within the operating range of your wireless network However the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your router For example the thickness and number of walls the wireless signal passes through can limit the range For best results place your rou...

Страница 11: ...you use multiple access points it is better if adjacent access points use different radio frequency channels to reduce interference The recommended channel spacing between adjacent access points is 5 channels for example use Channels 1 and 6 or 6 and 11 Hardware Features Before you cable your router take a moment to become familiar with the label and the front and back panels Pay particular attent...

Страница 12: ...erface is enabled Blinking blue Data is being communicated over the wireless network Off The wireless interface is turned off WPS Solid green A WPS capable device has been accepted by the router and is ready to be used Blinking green The WPS capable device will be associated with the router within 2 minutes Off No WPS connection exists Hardware Setup 12 N300 Wireless Gigabit Router JNR3000 The WLA...

Страница 13: ...Power On Off button Port Figure 3 Router rear view See Factory Default Settings on page 96 for information about restoring factory settings Label The label on the bottom of the router shows the WPS PIN login information MAC address and serial number MAC address Serial number WPS Security PIN Figure 4 The label shows unique information about your router ...

Страница 14: ...te cabling as described in the installation guide and in the previous chapter in this book This chapter contains the following sections Router Setup Preparation Types of Logins and Access NETGEAR Genie Setup Use NETGEAR Genie after Installation Upgrade Router Firmware Router Dashboard Basic Home Screen Add Wireless Devices or Computers to Your Network ...

Страница 15: ...he ISP s login program on your computer to access the Internet When you start an Internet application your router automatically logs you in The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address settings special deployment by ISP this is rare Wireless Devices and Security Settings Make sure that the wireless device or computer that you are usi...

Страница 16: ...ress field for your browser to display the NETGEAR Genie screen See Use NETGEAR Genie after Installation on page 17 4 Follow the onscreen instructions to complete NETGEAR Genie setup NETGEAR Genie guides you through connecting the router to the Internet If the browser cannot display the web page Make sure that the computer is connected to one of the four LAN Ethernet ports or wirelessly to the rou...

Страница 17: ...ser name and password are different from the user name and password for logging in to your Internet connection See Types of Logins and Access on page 15 for more information Upgrade Router Firmware When you set up your router and are connected to the Internet the router automatically checks for you to see if newer firmware is available If it is a message is displayed on the top of the screen See U...

Страница 18: ...outer Wireless View or change the wireless settings for your router Attached Devices View the devices connected to your network Parental Controls Download and set up parental controls to prevent objectionable content from reaching your computers Guest Network Set up a guest network to allow visitors to use your router s Internet connection FastLane Specify the bandwidth that you want reserved when...

Страница 19: ...f the router 3 Enter the router password and click Connect The default router passphrase is located on the product label on the bottom of the router 4 Repeat steps 1 3 to add other wireless devices Wi Fi Protected Setup WPS Method Wi Fi Protected Setup WPS is a standard for easily adding computers and other devices to a home network while maintaining security To use WPS make sure that all wireless...

Страница 20: ...network This chapter explains the features available from the Genie Basic Home screen shown in the following figure This chapter contains the following sections Internet Setup Attached Devices Parental Controls Basic Wireless Settings Guest Networks FastLane ...

Страница 21: ...ddress and DNS server The default settings usually work fine If you have problems with your connection check the ISP settings 3 Click Apply to save your settings 4 Click Test to test your Internet connection If the NETGEAR website does not display within 1 minute see Chapter 8 Troubleshooting Internet Setup Screen Fields The following descriptions explain all of the possible fields in the Internet...

Страница 22: ... Name Server DNS Address The DNS server is used to look up site addresses based on their names Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses to the router during login select this option and enter the IP address of your ISP s primary D...

Страница 23: ... cables Wireless devices have joined the wireless network number The order in which the device joined the network IP Address The IP address that the router assigned to this device when it joined the network This number can change if a device is disconnected and rejoins the network MAC Address The unique MAC address for each device does not change The MAC address is typically shown on the product l...

Страница 24: ...ity option encryption protocol are preset in the factory You can find the preset SSID and password on the bottom of the unit Note The preset SSID and password are uniquely generated for every device to protect and maximize your wireless security To view or change basic wireless settings NETGEAR recommends that you do not change your preset security settings If you do decide to change your preset s...

Страница 25: ...ces screen If it does then it is connected to the network If you are not sure what the network name SSID or password is look on the label on the bottom of your router Wireless Settings Screen Fields Region Selection The location where the router is used Select from the countries in the list Note that in the United States the region is fixed to United States and is not changeable Wireless Network E...

Страница 26: ... transfers If this happens experiment with different channels to see which is the best Mode Up to 300 Mbps is the default and allows 802 11n and 802 11g wireless devices to join the network g b supports up to 54 Mbps The 450 Mbps setting allows 802 11n devices to connect at this speed Security Options Settings The Security Options section of the Wireless Settings screen lets you change the securit...

Страница 27: ...t access each other or access Ethernet devices on the network Enable SSID Broadcast If this check box is selected the wireless access point broadcasts its name SSID to all wireless stations Stations with no SSID can adopt the correct SSID for connections to this access point Allow guest to access My Local Network If this check box is selected any user who connects to this SSID has access to your l...

Страница 28: ... passphrase to perform authentication and generate the initial data encryption keys Then it dynamically varies the encryption key WPA PSK uses Temporal Key Integrity Protocol TKIP data encryption implements most of the IEEE 802 11i standard and is designed to work with all wireless network interface cards but not all wireless access points It is superseded by WPA2 PSK WPA2 PSK is stronger than WPA...

Страница 29: ... Turn the FastLane feature on and off FastLane is set to off by default Specify the amount of bandwidth reserved for the trusted IP address Set the WPS FastLane button on your router to WPS or FastLane This button is set to WPS by default To use FastLane 1 Select FastLane from the Basic screen menu The first FastLane screen appears 2 To select FastLane features set the screen like this FastLane St...

Страница 30: ...P address This prevents other users from using up your bandwidth When you connect to the router from the trusted IP address you have guaranteed bandwidth for video streaming applications Enter the IP address in the fields provided Select a percentage from the drop down list 50 60 70 or 80 WPS and FastLane Push Button Select FastLane by clicking the FastLane radio button 3 Click Apply to save your ...

Страница 31: ... following figure This chapter contains the following sections Setup Wizard WPS Wizard Setup Menu WAN Setup LAN Setup Quality of Service QoS Setup Some selections on the Advanced Home screen are described in separate chapters Security See Chapter 5 Security Administration See Chapter 6 Administration Advanced Setup See Chapter 7 Advanced Settings ...

Страница 32: ...tup Wizard from the Advanced tab of the Genie 1 Select Setup Wizard to display the following screen 2 Select either Yes or No I want to configure the router myself If you select No you are taken to the Internet Setup screen see Internet Setup on page 21 3 If you selected Yes click Next The following screen displays The Setup Wizard searches your Internet connection for servers and protocols to det...

Страница 33: ...screen lets you select the method for adding the WPS client a wireless device or computer You can use either the push button or PIN method 3 Select either Push Button or PIN Number To use the push button method either click the WPS button on this screen or press the WPS button located on the side of the router Within 2 minutes go to the wireless client and press its WPS button to join the network ...

Страница 34: ...e following selections are available Internet Setup This is a shortcut to the same Internet Setup screen that you can access from the dashboard on the Basic Home screen See Internet Setup on page 21 Wireless Setup This is a shortcut to the same Wireless Settings screen that you can access from the dashboard on the Basic Home screen See Basic Wireless Settings on page 24 Guest Network This is a sho...

Страница 35: ... the router to respond to a ping from the Internet select this check box Use this option only as a diagnostic tool because it allows your router to be discovered Do not select this check box unless you have a specific reason Disable IGMP Proxying IGMP proxying allows a computer on the local area network LAN to receive the multicast traffic it is interested in from the Internet You can select this ...

Страница 36: ... a service that you have configured in the Port Forwarding Port Triggering screen Instead of discarding this traffic you can have it forwarded to one computer on your network This computer is called the default DMZ server To set up a default DMZ server 1 On the WAN Setup screen select the Default DMZ Server check box 2 Type the IP address 3 Click Apply Change the MTU Size The Maximum Transmission ...

Страница 37: ...um value of 1500 until the problem goes away The following table describes common MTU sizes and applications Table 2 Common MTU Sizes MTU Application 1500 The largest Ethernet packet size and the default value This is the typical setting for non PPPoE non VPN connections and is the default value for NETGEAR routers adapters and switches 1492 Used in PPPoE environments 1472 Maximum size to use for ...

Страница 38: ...ted private address range for use in private networks and should be suitable for most applications If your network requires that you use a different IP addressing scheme you can make those changes in the LAN Setup screen To change the LAN settings Note If you change the LAN IP address of the router while connected through the browser you are disconnected and will have to open a new connection to t...

Страница 39: ...Both RIP 2B and RIP 2M send the routing data in RIP 2 format RIP 2B uses subnet broadcasting RIP 2M uses multicasting Use Router as a DHCP Server This check box is usually selected so that the router functions as a Dynamic Host Configuration Protocol DHCP server Starting IP Address Specify the start of the range for the pool of IP addresses in the same subnet as the router Ending IP Address Specif...

Страница 40: ...is service is not enabled and no other DHCP server is available on your network you need to set your computers IP addresses manually or they will not be able to access the router Address Reservation When you specify a reserved IP address for a computer on the LAN that computer always receives the same IP address each time it accesses the router s DHCP server Reserved IP addresses should be assigne...

Страница 41: ...round For an application to receive the benefits of WMM QoS both it and the client running that application have to have WMM enabled Legacy applications that do not support WMM and applications that do not require QoS are assigned to the best effort category which receives a lower priority than voice and video WMM QoS is enabled by default You can disable it in the QoS Setup screen by clearing the...

Страница 42: ...ither the Edit or Delete button You can also delete all of the rules by simply clicking the Delete All button 3 To add a priority rule scroll down to the bottom of the QoS Setup screen and click Add Priority Rule to display the following screen 4 In the QoS Policy for field type the name of the application or game 5 In the Priority Category list select either Applications or Online Gaming In eithe...

Страница 43: ...From the Priority list select the priority that this traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 8 Click Apply to save this rule to the QoS Policy list and return to the QoS Setup screen QoS for a Router LAN Port To create a QoS policy for a device connected to one of the router s LAN ports 1 Select Advan...

Страница 44: ...ort s traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 7 Click Apply to save this rule to the QoS Policy list and return to the QoS Setup screen 8 In the QoS Setup screen click Apply QoS for a MAC Address To create a QoS policy for traffic from a specific MAC address 1 Select Advanced Setup QoS Setup and click...

Страница 45: ...uld receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 6 Click Apply to save this rule to the QoS Policy list and return to the QoS Setup screen 7 In the QoS Setup screen select the Turn Internet Access QoS On check box 8 Click Apply Editing or Deleting an Existing QoS Policy To edit or delete a QoS policy 1 Select Advanced Qo...

Страница 46: ... basic firewall features of the router to prevent objectionable content from reaching the PCs and other devices connected to your network This chapter includes the following sections Keyword Blocking of HTTP Traffic Block Services Port Filtering Schedule Blocking Security Event Email Notifications ...

Страница 47: ...eyword field enter a keyword or domain click Add Keyword and click Apply The Keyword list supports up to 32 entries Here are some sample entries Specify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as edu or gov Enter a period to block all Internet browsing access To delete a keyword or domain 1 Select the keyword you want to del...

Страница 48: ...d in RFC1700 Assigned Numbers Service numbers for other applications are typically chosen from the range 1024 to 65535 by the authors of the application Although the router already holds a list of many service port numbers you are not limited to these choices You can often determine port number information by contacting the publisher of the application by asking user groups or newsgroups or by sea...

Страница 49: ...elect User Defined 5 If you know that the application uses either TCP or UDP select the appropriate protocol If you are not sure select Both 6 Enter the starting and ending port numbers If the application uses a single port number enter that number in both fields 7 Select the radio button for the IP address configuration you want to block and enter the IP addresses You can block the specified serv...

Страница 50: ...ecting the appropriate check boxes or select Every Day to select the check boxes for all days Time of Day to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 3 Select your time zone from the list If you use daylight savings time select the Automatically adjust for daylight savings time check box 4 Click Apply to save your settings Security Event Email Noti...

Страница 51: ...ress is also used for the From address If you leave this field blank log and alert messages are not sent by email 5 If your outgoing email server requires authentication select the My Mail Server requires authentication check box Fill in the User Name and Password fields for the outgoing email server 6 You can have email alerts sent immediately when someone attempts to visit a blocked site and you...

Страница 52: ...mation about upgrading or checking the status of your router over the Internet and Traffic Meter on page 83 for information about monitoring the volume of Internet traffic passing through your router s Internet port This chapter includes the following sections Upgrade the Router Firmware View Router Status View Logs of Web Access or Attempted Web Access Manage the Configuration File Set Password ...

Страница 53: ...w firmware and update your router 1 Select Advanced Administration Router Update to display the following screen Click Check 2 Click Check The router finds new firmware information if any is available 3 Click Yes to update and locate the firmware you downloaded the file ends in img WARNING When uploading firmware to the router do not interrupt the web browser by closing the window clicking a link ...

Страница 54: ...The Media Access Control address This is the unique physical address being used by the Ethernet LAN port of the router IP Address The IP address being used by the Ethernet LAN port of the router The default is 192 168 1 1 DHCP Server Identifies whether the router s built in DHCP server is active for the LAN attached devices Internet Provider WAN Setup MAC Address The Media Access Control address T...

Страница 55: ...em Up Time The time elapsed since the router was last restarted Port The statistics for the WAN Internet and LAN Ethernet ports For each port the screen displays Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on thi...

Страница 56: ...IP Address The IP address that is assigned to the router Subnet Mask The subnet mask that is assigned to the router Default Gateway The IP address for the default gateway that the router communicates with DHCP Server The IP address for the Dynamic Host Configuration Protocol server that provides the TCP IP configuration for all the computers that are connected to the router DNS Server The IP addre...

Страница 57: ...ting channel available If you notice interference from nearby devices you can select a different channel Channels 1 6 and 11 will not interfere with each other Mode Indicates the wireless communication mode Up to 54 Mbps Up to 217 Mbps default and Up to 450 Mbps Wireless AP Indicates whether the radio feature of the router is enabled If this feature is not enabled the Wireless LED on the front pan...

Страница 58: ...hether the router is broadcasting its SSID Wireless Isolation Select this check box only if you want to prevent wireless connections to the router Allow guest to access My Local Network If selected any user who connects to this SSID can access local networks associated with the router View Logs of Web Access or Attempted Web Access The log is a detailed record of the websites you have accessed or ...

Страница 59: ...P address of the website or news group visited or to which access was attempted Action Whether the access was blocked or allowed To refresh the log screen click the Refresh button To clear the log entries click the Clear Log button To email the log immediately click the Send Log button Manage the Configuration File The configuration settings of the JNR3000 router are stored within the router in a ...

Страница 60: ...to find the file 2 When you have located the cfg file click the Restore button to upload the file to the router Upon completion the router reboots WARNING Do not interrupt the reboot process Erase Under some circumstances for example if you move the router to a different network or if you have forgotten the password you might want to erase the configuration and restore the factory default settings...

Страница 61: ...o be able to recover the password select the Enable Password Recovery check box 4 Click Apply so that your changes take effect Password Recovery NETGEAR recommends that you enable password recovery if you change the default password Then you have an easy way to recover the password if it is forgotten This recovery process is supported in Internet Explorer Firefox and Chrome browsers but not in the...

Страница 62: ...outer up for unique situations such as when remote access from the Internet by IP or domain name is needed This chapter includes the following sections Advanced Wireless Settings Wireless Repeating Function WDS Port Forwarding and Triggering Set Up Port Forwarding to Local Servers Set Up Port Triggering Dynamic DNS Static Routes Remote Management Universal Plug and Play Traffic Meter ...

Страница 63: ...ng their computers to the router with an Ethernet cable Note The Fragmentation Length CTS RTS Threshold and Preamble Mode options are reserved for wireless testing and advanced configuration only Do not change these settings Turn off wireless signal by schedule You can use this feature to turn off the wireless signal from your router at times when you do not need a wireless connection For instance...

Страница 64: ...ead of using a wired backbone to link them The following figure shows a wireless repeating scenario Base station access point Repeater access point Figure 8 Wireless repeating scenario Note If you use the wireless repeating function you need to select either WEP or None as a security option in the Wireless Settings screen The WEP option displays only if you select the wireless mode Up to 54 Mbps i...

Страница 65: ...he following conditions have to be met for both access points Both access points have to use the same SSID wireless channel and encryption mode Both access points have to be on the same LAN IP subnet That is all the access point LAN IP addresses are in the same network All LAN devices wired and wireless computers have to be configured to operate in the same LAN network address range as the access ...

Страница 66: ... router is the base station select this check box Disable Wireless Client Association If your router is the base station selecting this check box means that wireless clients cannot associate with it Only LAN client associations are allowed Repeater MAC Address 1 through 4 If your router is the base station it can act as the parent of up to 4 other access points Enter the MAC addresses of the other...

Страница 67: ... up the repeater unit to avoid conflicts with the wireless connection to the base station Note If you are using the JNR3000 base station with a non NETGEAR router as the repeater you might need to change additional configuration settings In particular you should disable the DHCP server function on the wireless repeater AP To configure the router as a repeater unit 1 Log in to the router that will ...

Страница 68: ...rding and port triggering work and the differences between the two Remote Computer Access Basics When a computer on your network needs to access a computer on the Internet your computer sends your router a message containing the source and destination address and process information Before forwarding your message to the remote computer your router has to modify the source information and create an...

Страница 69: ... is an active session for port number 33333 Finding an active session the router then modifies the message to restore the original address information replaced by NAT Your router sends this reply message to your computer which displays the web page from www example com The message now contains the following address and port information Source address The IP address of www example com Source port n...

Страница 70: ...y to send any incoming port 113 traffic to your computer 5 The IRC server sends a return message to your router using the NAT assigned source port as in the previous example say port 33333 as the destination port The IRC server also sends an identify message to your router with destination port 113 6 Upon receiving the incoming message to destination port 33333 your router checks its session table...

Страница 71: ...e remote computer composes a web page request message with the following destination information Destination address The IP address of www example com which is the address of your router Destination port number 80 which is the standard port number for a web server process The remote computer then sends this request message through the Internet to your router 2 Your router receives the request mess...

Страница 72: ...lways active and does not need to be triggered Set Up Port Forwarding to Local Servers Using the port forwarding feature you can allow certain types of incoming traffic to reach servers on your local network For example you might want to make a local web server FTP server or game server visible and available to the Internet Use the Port Forwarding screen to configure the router to forward specific...

Страница 73: ...ield enter the last digit of the IP address of your local computer that will provide this service 4 Click Add The service appears in the list in the screen Add a Custom Service To define a service game or application that does not appear in the Service Name list you have to first determine which port number or range of numbers is used by the application You can usually determine this information b...

Страница 74: ...r the ending port number of the range in the Ending Port field 7 In the Server IP Address field enter the IP address of your local computer that will provide this service 8 Click Apply The service appears in the list in the Port Forwarding Port Triggering screen Editing or Deleting a Port Forwarding Entry To edit or delete a port forwarding entry 1 In the table select the radio button next to the ...

Страница 75: ...ifferent from the outgoing port When port triggering is enabled the router monitors outbound traffic looking for a specified outbound trigger port When the router detects outbound traffic on that port it remembers the IP address of the local computer that sent the data The router then temporarily opens the specified incoming port or ports and forwards incoming traffic on the triggered ports to the...

Страница 76: ...er you configure port triggering port triggering is disabled However any port triggering configuration information you added to the router is retained even though it is not used 4 In the Port Triggering Timeout field enter a value up to 9999 minutes 5 This value controls the inactivity timer for the designated inbound ports The inbound ports close when the inactivity time expires This is required ...

Страница 77: ...ars in the Port Triggering Portmap table Dynamic DNS If your Internet service provider ISP gave you a permanently assigned IP address you can register a domain name and have that name linked with your IP address by public Domain Name Servers DNS However if your Internet account uses a dynamically assigned IP address you do not know in advance what your IP address will be and the address can change...

Страница 78: ...vice providers whose names appear in the Service Provider list For example for DynDNS org select www dyndns org 2 Select the Use a Dynamic DNS Service check box 3 Select the name of your Dynamic DNS service provider 4 Type the host name or domain name that your Dynamic DNS service provider gave you 5 Type the user name for your Dynamic DNS account This is the name that you use to log in to your ac...

Страница 79: ...ter two implicit static routes were created A default route was created with your ISP as the gateway and a second static route was created to your local network for all 192 168 1 x addresses With this configuration if you attempt to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the req...

Страница 80: ...eported in RIP 4 Select the Active check box to make this route effective 5 Type the destination IP address of the final destination 6 Type the IP subnet mask for this destination If the destination is a single host type 255 255 255 255 7 Type the gateway IP address which has to be a router on the same LAN segment as the JNR3000 router 8 Type a number between 1 and 15 as the metric value This valu...

Страница 81: ... up to 30 characters 2 Select the Turn Remote Management On check box 3 Under Allow Remote Access By specify the external IP addresses to be allowed to access the router s remote management Note For enhanced security restrict access to as few external IP addresses as practical To allow access from a single IP address on the Internet select Only This Computer Enter the IP address that will be allow...

Страница 82: ...d by a colon and the custom port number For example if your external address is 134 177 0 123 and you use port number 8080 enter http 134 177 0 123 8080 in your browser Universal Plug and Play Universal Plug and Play UPnP helps devices such as Internet appliances and computers to access the network and connect to other devices as needed UPnP devices can automatically discover the services from oth...

Страница 83: ...t is measured in hops steps for each UPnP packet sent The time to live hop count is the number of steps a broadcast packet is allowed to propagate for each UPnP advertisement before it disappears The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated ...

Страница 84: ...raffic only Both Directions The restriction is applied to both incoming and outgoing traffic 4 You can limit the amount of data traffic allowed per month by specifying how many Mbytes per month are allowed or by specifying how many hours of traffic are allowed 5 Set the Traffic Counter to begin at a specific time and date 6 Set up Traffic Control to issue a warning message before the monthly limit...

Страница 85: ...ere check the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Quick Tips Troubleshooting with the LEDs Cannot Log In to the Router Cannot Access the Internet Changes Not Saved Wireless Connectivity Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility ...

Страница 86: ...e corresponding numbered router LAN port LED is on Wireless Settings Make sure that the wireless settings in the computer and router match exactly For a wirelessly connected computer the wireless network name SSID and wireless security settings of the router and wireless computer must match exactly If you set up an access list in the Advanced Wireless Settings screen you must add the MAC address o...

Страница 87: ...outlet Check that you are using the 12V DC 1 5A power adapter that NETGEAR supplied for this product If the Power Test LED blinks slowly and continuously the router firmware is corrupted This can happen if a firmware upgrade is interrupted or if the router detects a problem with the firmware If the error persists you have a hardware problem For recovery instructions or help with a hardware problem...

Страница 88: ...computer Be sure that you are using the correct cable When connecting the router s Internet port to a cable or DSL modem use the cable that was supplied with the cable or DSL modem This cable could be a standard straight through Ethernet cable or an Ethernet crossover cable Wireless LEDs Are Off If the Wireless LEDs stay off check to see if the Wireless On Off button on the router has been pressed...

Страница 89: ...veX enabled If you are using Internet Explorer click Refresh to be sure that the Java applet is loaded Try quitting the browser and launching it again Make sure that you are using the correct login information The factory default login name is admin and the password is password Make sure that Caps Lock is off when you enter this information If you are attempting to set up your NETGEAR router as an...

Страница 90: ... ISP that you have bought a new network device and ask them to use the router s MAC address Configure your router to clone your computer s MAC address If your router can obtain an IP address but your computer is unable to load any web pages from the Internet Your computer might not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www ...

Страница 91: ...o load any web pages from the Internet check the following Your computer might not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP provides the addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration restart your computer ...

Страница 92: ...ack of the router to turn the router s wireless radio back on If you disabled the router s SSID broadcast then your wireless network is hidden and does not show up in your wireless client s scanning list By default SSID broadcast is enabled Does your wireless device support the security that you are using for your wireless network WPA or WPA2 If you want to view the wireless settings for the route...

Страница 93: ... an echo request packet to the designated device The device then responds with an echo reply Troubleshooting a network is made very easy by using the ping utility in your computer or workstation Test the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly To ping the router from a running Windows PC 1 From the Windows to...

Страница 94: ...tly replies like those shown in the previous section are displayed If you do not receive replies Check that your computer has the IP address of your router listed as the default gateway If the IP configuration of your computer is assigned by DHCP this information is not visible in your computer s Network Control Panel Verify that the IP address of the router is listed as the default gateway Check ...

Страница 95: ...Appendix A Supplemental Information 95 A A Supplemental Information This appendix provides factory default settings and technical specifications for the router Factory Default Settings Specifications ...

Страница 96: ...rs The Preset SSID is printed on the product label Security option passphrase Enabled The security option passphrase consists of an adjective a noun and three numbers For example luckyflower348 This passphrase is printed on the product label Wireless access list MAC Filtering All wireless stations allowed Broadcast SSID Enabled Transmission speed Auto Maximum wireless signal rate derived from IEEE...

Страница 97: ...rth America 120V 60Hz input UK Australia 240V 50Hz input Europe 230V 50Hz input China 220V 60Hz input All regions output 12V DC 1 0A output Dimensions 6 8 x 4 6 x 1 4 172 7 x 115 7 x 32 6 mm Weight 0 48 lbs 0 216 kg Operating temperature 0 to 40 C 32º to 104º F Operating humidity 90 maximum relative humidity noncondensing Designed to conform to the following standards CCC SRRC FCC CE LAN 10BASE T ...

Страница 98: ...s detail a_id 2649 Interference Reduction Table The following table shows the Recommended Minimum Distance between NETGEAR equipment and household appliances to reduce interference in feet and meters Household Appliance Recommended Minimum Distance in feet and meters Microwave ovens 30 feet 9 meters Baby Monitor Analog 20 feet 6 meters Baby Monitor Digital 40 feet 12 meters Cordless phone Analog 2...

Страница 99: ...rver 36 Dynamic DNS 78 NAT 35 port forwarding 72 port triggering 75 QoS 41 repeater unit 67 user defined services 48 connecting wirelessly 10 country setting 32 crossover cable 88 CTS RTS Threshold 63 custom service port forwarding 73 D dashboard 18 data packets fragmented 36 default DMZ server 36 default factory settings restoring 60 93 default gateway 56 deleting configuration 60 keywords 47 den...

Страница 100: ...gin 15 Internet services blocking access 48 Internet Setup screen 21 interval poll 55 IP addresses current 54 DHCP 15 dynamic 77 reserved 40 IP subnet mask 55 K keywords 47 L label product 13 LAN port QoS for 43 settings 54 LAN setup 38 language setting 32 lease DHCP 56 LEDs described 12 troubleshooting and 87 local servers port forwarding to 72 logging in 15 17 logs emailing 50 viewing 58 M MAC a...

Страница 101: ...tarting network 86 restoring configuration file 60 default factory settings 60 93 router interface described 18 router status viewing 54 S scheduling keyword and service blocking 50 secondary DNS 22 security 24 firewall settings 46 see also security options security options 28 security PIN 13 33 sending logs by email 50 serial number product label 13 services blocking 48 settings default See defau...

Страница 102: ...D troubleshooting and 88 89 wireless mode 26 wireless network name SSID broadcast 25 described 26 product label 13 wireless network settings 26 wireless radio 63 wireless repeating 64 65 base station 66 repeater unit 67 wireless security options 28 wireless settings 24 58 checking for correct 86 NETGEAR badge LED 26 SSID broadcast 25 WMM Wi Fi Multimedia 41 WPA encryption 28 WPA2 encryption 28 WPA...

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