13
Dead-On-Arrival (DOA) and Early Life
Failure (ELF)
We will arrange to replace your Netgear® N150 ADSL2+ Modem Router
(“Product”) if it fails within 14 days from the date of purchase. This period is
the Dead-on-Arrival/Early Life Failure (“DOA/ELF”) period. Please refer to the
Warranty Claims section to learn how to make a claim in these circumstances.
If the Product fails outside the DOA/ELF period, please also refer to the
Warranty section of this guide on pages 13-15.
Warranty
Subject to the conditions of this limited warranty (“Warranty”), ACN warrants
your Netgear® N150 Wireless ADSL2+ Modem Router (“Product”) to be free
from defects in design, materials and workmanship at the time of its original
purchase by you. The Warranty is valid for a period of 24 months (“Warranty
Period”) from the original date of purchase of the Product.
If during the Warranty Period, this Product fails to operate under normal use
and service, due to defects in design, materials or workmanship, ACN will
either repair or replace, at our option, the Product in accordance with the
conditions stipulated herein.
ACN reserves the right to charge a handling fee if a returned Product is found
to not be under Warranty according to the conditions below.
Conditions
This Warranty does not cover mechanical damage caused by misuse, abuse,
impact or accident or damage caused to the Product or damage caused
by liquids, lightning, power surges (ACN recommends you obtain surge
protection for your electricity supply), theft, or heat damage sustained from
the stacking of electrical equipment on or in close proximity to the Product.
This Warranty does not cover you changing your mind about purchasing the
Product. The Warranty is not transferable and does not cover any ACN services
nor does the Warranty Period recommence upon receipt of any replacement
unit sent to you by ACN. If you hack the firmware or software installed with
the Product or if you tamper with security seals or remove any service covers
on the equipment ACN will consider this Warranty voided. The Warranty does
not cover any computer viruses obtained from your use of the Product or any
ACN services. This Warranty does not cover Product failures which have been
