18 Prole strength
18.1 Prole strength
Each time WELCOME misses a recognition, you can manually identify this person and
increase the prole recognition strength of this person. It means that WELCOME will
more accurately recognize this person later.
19 WELCOME has by mistake recognized something
that is not a face
19.1 WELCOME has by mistake recognized something that is not
a face
In very rare cases it can happen that WELCOME wrongly identies something as a face.
In that case you can help us to improve it. Our teams keep on improving WELCOME's
algorithm thanks to your feedback.
In such a case, touch and hold the picture, choose Not a face?.
Improvements will be applied in the following available WELCOME rmware update.
Advanced troubleshooting
20 Camera's MAC address
20.1 Camera's MAC address
You can access the MAC addresses from the camera's settings menu : Your home >Camera.
You will nd both the Wi-Fi's MAC address and the Ethernet's MAC address.
21 LED color code
21.1 LED color code
Green light
Steady after being powered = WELCOME is starting.
Blue light
Glowing = Pairing mode. Waiting for a smartphone/tablet to connect with (via Blue-
tooth).
Steady = Smartphone/tablet connection established. Set up in progress through the
smartphone app installer.
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