Netac MP3 Player C635
B.)
Please fill in all related items, like items number,
failure symptom, purchase date and invoice number
on RMA Request Form, E-mail or Fax back to Netac;
C.)
Upon receiving the filled RMA Request form, we will
check the form and warranty period. A RMA number
will be issued within 2 working days;
D.)
Any RMA number is only valid for 14 days, other than
that a new application needs to be filled again.
ANY RETURN WITHOUT PRE-APPROVED RMA NUMBER WILL
BE REJECTED OR DELAYED. IT IS A MUST-HAVE FOR ALL
RETURNS OR REPAIRING OR EXHCNAGE OR MISSING
ISSUES.
3.
How to send the defective product(s) to Netac.
The “Netac RMA REQUEST FORM” must NOT be enclosed in the
RMA package sent to Netac, but the RMA number is REQUIRED to
be written on the top of the box when you send it/them back . The
defective product(s) sent to Netac without RMA number will NOT
be received, repaired and/or returned.
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9.4 RMA Service
1.
Self check: (Over 50% claimed fault can be fixed easily)
A.)
Please check the manual on our website,
http://www.netac.com
to double check the failure symptoms you are facing.
B.)
Please check if there is any latest update of software
or firmware to your product, especially format tools.
C.)
If you didn’
t purchase directly from Netac, please
return the goods to the vendor where you purchased
from for repair or replacement.
ANY PHYSICAL DAMAGE, MISUSAGE, OR UNAURHORIZED
DISASSEMBLING OF ANY PART OF THE PRODUCTS WILL
LEAD TO WARRANTY VOID. By default, the product is only for
home and office use.
2.
Obtain RMA (Return Merchandise Authorization) number
from Netac (Only for Authorized Dealers)
A.)
We send you a RMA Request Form by E-mail upon
request;
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