Net2Phone Max 410 Скачать руководство пользователя

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Page 20

Troubleshooting Tips

1. Check for proper IP configuration. (See

Connecting the Net2Phone MAX

410 to your LAN

, Page 6.)

2. Check for proper account setup. (See

Single account management,

Page

17.)

3. Refer to

Appendix A,

Troubleshooting

in your Net2Phone MAX 410 User

Guide.

Technical Support

If you are experiencing a technical problem, please refer to Appendix A,

Troubleshooting

, in the Net2Phone MAX 410 User Guide.

If the problem remains unresolved, please contact your reseller for assistance.

Net2Phone MAX 410 – Quick Start Guide

Troubleshooting Tips

Содержание Max 410

Страница 1: ... Quick Start Guide Version 1 0 VoIP Gateway MAX 410 TM ...

Страница 2: ...uirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Net2Phone equipment or...

Страница 3: ...P address 6 Connecting the MAX 410 to a LAN with Static IP Addresses 8 Disabling DHCP in the MAX 410 8 Entering a static IP address 9 Entering a netmask address 10 LOGGING IN TO THE MAX WEB MANAGER 11 USING THE MAX WEB MANAGER 14 Network and Voice Configuration 14 Configuring Accounts 16 Single account management 17 Multiple account management 17 Restarting the System 17 PLACING CALLS 18 The Pound...

Страница 4: ...g to remote MAX units and PSTN telephones worldwide providing an extensive range of economical communications options for enterprise users About This Guide This Quick Start Guide as well as the other instructional literature that accompanies the Net2Phone MAX 410 is intended for people who have a moderate degree of experience installing networking equipment such as routers hubs servers and switche...

Страница 5: ...r initial setup and system management NOTE On a MAX 410 LAN settings must be configured using a PC with a serial cable connection if local network does not support DHCP For details see Section 2 1 2 Connecting to the MAX 410 Through a Serial Cable in the MAX 410 User Guide Setup Procedure A Hardware Installation Guide that describes hardware installation cabling and safety related issues was provi...

Страница 6: ...X 410 s rear panel for a unit with 8 ports installed Your unit may have only 4 ports These numbers are referenced by the MAX Web Manager when identifying ports setting up the MAX s features and configuring Net2Phone calling accounts Figure 1 As the illustration shows the ports are numbered from left to right The left most port is Port 1 and the last is 4 Ports also have logical numbers used by the...

Страница 7: ...eed with installation as follows 1 Install the unit in a well ventilated area If it is placed on a surface rather than in a rack be sure that all the rubber feet are in place to allow for proper air circulation Do not place objects on top of the unit Please refer to the Net2Phone MAX 410 Hardware Installation Guide and observe the safety precautions listed 2 Connect any one of the FXO RJ 11 ports ...

Страница 8: ...Central Office switch When you have finished connecting the MAX s FXO ports as illustrated above plug the unit into a power outlet and turn it on Your Net2Phone MAX 410 hardware setup is now complete The next step is to configure the unit to communicate with your LAN so that you can browse the MAX Web Manager Net2Phone MAX 410 Quick Start Guide Hardward Setup ...

Страница 9: ...connected to a DHCP network the current IP address can be obtained via a PC connected to the MAX through its serial port using the HyperTerminal terminal emulator application For this procedure you will need a standard serial cable D sub 9 pin male to female straight through connection as shown in Figure 3 and a PC or Mac running the HyperTerminal terminal emulator program or an equivalent which i...

Страница 10: ...t password n2p followed by the R key The command line prompt n2p appears You are now logged in NOTES Net2Phone MAX 410 provides three fixed user or manager names You can change any manager s password but managers cannot be created deleted or renamed Manager names and passwords are case sensitive After logging in to the MAX 410 type config ip at the command prompt The active directory changes to co...

Страница 11: ...ss 3 Enter a netmask address 4 Reset the MAX 410 5 Log in to the MAX Web Manager 6 Set the required configuration parameters in the MAX Web Manager Disabling DHCP in the MAX 410 Since the Net2Phone MAX 410 is shipped with DHCP enabled you need to disable DHCP to use static IP addresses To disable DHCP proceed as follows 1 Login via console as described in section Obtaining the MAX 410 s DHCP IP ad...

Страница 12: ...IP address Example SYS_NAME CONFIG IP change LAN Parameters LAN IP 150 150 61 58 LAN Subnet Mask 255 255 255 0 Default G W IP 0 0 0 0 LAN Ether Addr 00 40 5A 72 25 61 Console Parameters Console BaudRate 19200 BPS DNS Parameters 1st DNS SERVER IP 0 0 0 0 2nd DNS SERVER IP 0 0 0 0 Domain Name 1 Change IP Address 2 Change IP Netmask 3 Change Def G W IP 4 Change Console Baudrate 5 Change 1st DNS Serve...

Страница 13: ...er Addr 00 40 5A 72 25 61 Console Parameters Console BaudRate 19200 BPS DNS Parameters 1st DNS SERVER IP 0 0 0 0 2nd DNS SERVER IP 0 0 0 0 Domain Name 1 Change IP Address 2 Change IP Netmask 3 Change Def G W IP 4 Change Console Baudrate 5 Change 1st DNS Server IP 6 Change 2nd DNS Server IP 7 Change DNS Domain Name 0 Exit Menu What do you want to change 0 7 2 Reset the Net2Phone MAX 410 to activate...

Страница 14: ...to the MAX Web Manager through a Web browser as follows 1 Using a computer connected to the same network as the MAX 410 open a browser window and enter the IP address of the MAX 410 in the URL Internet address box The MAX Web Manager door page appears Net2Phone MAX 410 Quick Start Guide Logging In to the MAX Web Manager ...

Страница 15: ...Page 12 2 Click within the enter Open the door area The Network Password page appears Net2Phone MAX 410 Quick Start Guide Logging In to the MAX Web Manager ...

Страница 16: ...d Password and click the OK button NOTE The default User Name is root and the default password is n2p You are now logged in The MAX Web Manager Site Map page appears Net2Phone MAX 410 Quick Start Guide Logging In to the MAX Web Manager ...

Страница 17: ...O functions can be found in the MAX 410 User Guide starting at Section 4 4 IVR Interactive Voice Response Configuration Network and Voice Configuration Click the Network and Voice Config link on the Site Map page to access the Network and Voice Configuration page illustrated below Net2Phone MAX 410 Quick Start Guide Network and Voice Configuration Net2Phone MAX 410 Quick Start Guide Network and Vo...

Страница 18: ...you obtained from your LAN administrator Default Gateway DNS Server IP Primary DNS Server IP Secondary Domain Name if applicable NOTE If you do not wish to specify DNS servers or do not have the address information yet you must enter 0 0 0 0 into the DNS fields Do NOT leave them blank The Max Web Manager will not allow you to save your configuration settings while these fields are blank Click Save...

Страница 19: ...hone MAX 410 allows you to handle accounts in either of two ways Single account management All of the ports can operate from a single account number and PIN or Multiple account management You can have an individual account and PIN for each port on the Net2Phone MAX 410 Net2Phone MAX 410 Quick Start Guide Configuring Accounts ...

Страница 20: ...fect Multiple account management For multiple account management 1 For each port that has a telephone attached enter the account number and PIN you intend to use with that telephone 2 Make sure that Use account for all ports is not checked 3 If you wish to be able to receive incoming calls on a port select the Y radio button in its Login column 4 After the desired changes have been entered click t...

Страница 21: ...AX Dialing Let us imagine that you are planning a trip to England and you need to call Windsor Castle s 24 hr information line To call from London you would dial 0753 the city code 831118 the local number To place the call directly from your PBX extension in your office in the US you would dial 011 01 753 831118 omitting the 0 before the city code We will place the call as a MAX to MAX call using ...

Страница 22: ...he options set by the remote system s manager you might immediately be asked for a number you wish to call you might be asked for a password or your call may be automatically forwarded to another number without any notification to you NOTES If the LAN to which either MAX is connected employs a firewall you will need to configure settings on both the MAX unit and the firewall before MAX to MAX call...

Страница 23: ...nt management Page 17 3 Refer to Appendix A Troubleshooting in your Net2Phone MAX 410 User Guide Technical Support If you are experiencing a technical problem please refer to Appendix A Troubleshooting in the Net2Phone MAX 410 User Guide If the problem remains unresolved please contact your reseller for assistance Net2Phone MAX 410 Quick Start Guide Troubleshooting Tips ...

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