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Troubleshooting
Videos are available
on the App and on www.nespresso.com - Go to section “services”.
Pairing has not succeeded.
- Check that the
Bluetooth
®
on the smartphone or tablet is activated.
- Check the compatibility of your smartphone or tablet with the machine
(see page 3).
- Ensure the smartphone or tablet is placed next to the machine (max distance
20 cm) during the pairing.
- Make sure to not turn ON any microwave close to the machine during pairing.
If you want to unpair your machine,
via the App.
- Go on the App “Name”, click on “Machine status”,then click on “Unpair this
machine”.
- Click on “unpair this device” to confirm the unpairing.
-
Note
: In case of an unpairing, all the setups and specifications will be lost and
the machine will be reset to factory settings.
No lights on the coffee machine.
- Machine turned OFF automatically. See paragraph on “Energy Saving Concept”.
- Check the mains: plug, voltage, fuse.
No coffee, no water, unusual coffee flow.
- Check if the water tank is correctly positioned, if empty, fill with potable water.
- Descale it if necessary.
Coffee is not hot enough.
- Preheat cup.
- Descale the machine if necessary.
The slider does not close completely or the
machine doesn't start brewing.
- Empty the capsule container.
- Check that no capsule is blocked inside the machine.
(
Note:
do not put the finger inside the machine)
Leakage (water under the machine).
- Unplug the machine.
- Empty drip tray if full and remove all the water under the machine. Then plug again
the machine.
- If problem persists, call the
Nespresso
Club.
Maintenance light is ON.
- Brew button light ON and maintenance LED slow blinking means descaling
is required.
- Brew button is OFF and maintenance LED is ON means water tank
is empty and/or capsule tray full.
- If problem persists, call the
Nespresso
Club.
Nespresso
light is ON.
- It means your capsule stock is empty. You can order capsules via the App or
Nespresso
website.
Machine overheating or in an environment
below 0°.
- Maintenance light will go on.
- Brewing button will be off.
- Temperature button will blink fast.
Please wait for all buttons to switch off, this will take a few minutes.
During this time the machine cannot be used.
Water or coffee flow does not stop even
when pushing the brewing button.
- Gently move the slider towards the back of the machine to stop the flow.
Hot water flow always stops a short time after pressing the brewing button
to stop. this is a normal behavior not a troubleshooting.
No coffee flow, water goes directly into the
drip tray (despite inserted capsule).
- Pull the slider to ensure it is closed.
- If problem persists, call the
Nespresso
Club.
Machine turns to OFF mode.
- To save energy the machine will turn to OFF mode after 9 minutes of non-use.
- See paragraph on “Energy Saving Concept”.
- Press one of the coffee buttons to turn to "ON-mode" or open the slider.
Capsule container and drip tray are stuck.
- Unplug the main.
- Lift the machine.
- Use the hole underneath the machine to manually push out the container.
- Clean the capsule container, the drip tray and the insert.
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