
Version: 5.0
28.08.2017
KEN001BT25
14
EN
2. If you cannot solve the problem according to the method above, please contact please
contact a professional.
3. It is normal that the device has the sound of the coolant running.
4. It is normal that the warm air blows out from the outlet.
TROUBLESHOOTING
Problem
Possible causes
What to do
Dehumi-
difying
capacity is
low
Low motor
speed, low
Temp. of the
outlet air
The capacitance of the fan motor and
compressor reduce
Change the capacitor
Refrigerant leaks
Please contact the dealer
Dehumidifying
capacity is too low
The filter is very dirty, the outlet or
inlet blocked by some
Clean the filter or remove the objects
Humidity or temp. is too low
Advise to stop the device
More than two devices are in the room
Advise to using one device
Working for a long
time, but the room is
still humid
The door or the window is open
Please close the door and the window
There is water vapor source in the
room
Please close the water vapor source
Room space is too big
Use more dehumidifiers
The dehumidifier is not suit
Please choose the proper
dehumidifier with bigger capacity
Too noisy
Check if the ground is flat
Make sure the dehumidifier is on the
flat ground
The device is not in right position
Put it in right position
Water leakage
Using in cold weather, device
defrosts frequently and the ice near
the water outlet may not melted
completely and block the draining
hose.
Please stop the device for a while,
make sure the ice melt
Check if the draining hose is blocked
by some objects
Clean up the draining hose
Check if the draining hose is installed
correctly
Install the draining hose correctly.
And make sure the hose is not kinked
anyway