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Frequently Asked Questions
Under normal operating conditions, if there is problems with the device, please refer to the
following methods to solve.
Cannot take picture and record
Please check whether there is enough space for of TF card, or if it is locked.
Stopping automatically while recording
Due to the huge amount of HD video data, please use high-speed C10 TF card with SDHC
compatible, there will be the mark of C10 on the TF card.
There is “wrong file” shown on LCD when replay the photo/video
Uncompleted files because of TF card storage error, please format your TF card.
Fuzzy image
Please check if the lens stay with dirt, fingerprints, please cleaned lens with paper before
shooting.
Dark image when shooting the scene of sky or water
There will have an impact on the exposure when the big difference between the scenes.
Please adjust the “EV” in the menu setting.
The color is not good in the cloudy or indoor
Please check the “white balance” is Auto or not in the menu.
Horizontal stripes interference in the image,
This is due to the wrong setting of light frequency error, please set the frequency 60HZ or
50HZ according to the local power supply.
Hang off
Please reset to recover when device hangs off.
