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12
What to do if ...
Q
Water is leaking out.
– Fit/refit drainage hose correctly.
– Tighten the screw connection of the supply hose.
Q
No water supply.
Detergent not dispensed.
–
Start
/Stop not selected?
– Tap not turned on?
– Filter blocked? Clean the filter.
a
Installation and maintenance
instructions, Page 8
– Supply hose kinked or trapped?
Q
Washer dryer door cannot
be
â
opened.
– Safety function active. Programme stopped?
a
Page 5
–
(no final spin/drain) selected?
a
Page 5
– Can be opened by emergency release only.
a
Page13
– Childproof lock is activated?
a
Page10
Q
Programme does not start.
–
Start
/Stop or
(Finish in)
selected?
– Washer dryer door closed properly?
Q
Detergent solution is not
drained.
– Clean the drain pump.
a
Installation and maintenance
instructions,
Page 8
– Clean waste pipe and/or drainage hose.
Q
Water not visible in the drum. – Not a fault – water below the visible area.
Q
Spin result not satisfactory.
– Wash small and large items of laundry together.
–
(Less Iron)
selected?
a
Page 10
– Speed selected too low?
a
Page 10
Q
Spin cycle performed several
times.
– Not a fault – unbalanced load detection system adjusts the
imbalance.
Q
Compartment
~
not rinsed
out completely.
– Remove the insert. Clean detergent drawer and insert it again.
a
Installation and maintenance instructions,
Page 7
Q
Odour formation in the
washer dryer.
– Run the
Fluff Clean
:
(cold)
programme without laundry.
– Use standard detergents.
Q
Foam escapes from the
detergent drawer.
– Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and
pour into compartment II in the detergent drawer.
– Reduce detergent dosage for the next wash cycle.
– Use commercially available low foam detergents and care
products which are suitable for use in washer dryer.
Q
Excessive noise, vibrations
and “wandering” during spin
cycle.
– Are the appliance feet fixed?
Secure the appliance feet.
a
Installation and maintenance
instructions, Page 5
– Transportation safety devices removed?
Remove transport bolts.
a
Installation and maintenance
instructions, Page 3
Q
Display panel/indicator
lamps do not function while
the appliance is running.
– Power failure?
– Circuit breaker tripped? Reset the circuit breaker/change the
fuse.
– If the fault occurs repeatedly, call the customer service.
Q
Programme sequence
longer than usual.
– Not a fault – unbalanced load detection system adjusts
imbalance by repeatedly distributing the laundry.
– Not a fault – foam detection system active – adds an additional
rinse cycle.
Q
Detergent residues on the
laundry.
– Occasionally, phosphate-free detergents contain water-
insoluble residues.
– Select
Rinse
or brush the laundry after washing.
Q
Spinning noise during drying. – This is an innovative process called thermospinning to reduce
energy consumption during drying.
Q
Differently coloured fluff from
the previous drying cycle is
redeposited to the laundry in
the following washing cycle.
– Run the
Fluff Clean
:
(cold)
programme without laundry
inside to remove fluff accumulated in the tub during tumble
drying.
Q
Water inlet noise during
drying, Water tap symbol
is
â
flashing during drying.
– The machine includes a self cleaning function to remove fluff
that is released from laundry during drying. This is done with
help of a small amount of tap water. Open the water tap also
during drying.
13
Q
Drying duration extended.
– According to the air cooling principle, higher environment
temperature will result in poor drying performance, so the
drying duration will be extended. Ensure a good ventilation
to remove exhaust heat.
– Air inlet filter blocked?
a
Installation and maintenance
instructions, Page 9:
Clean the air inlet filter
– Run the
Fluff Clean
:
(cold)
programme without laundry to
remove fluff accumulated in the tub and drying system.
Q
Drying programme does not
start.
– Drying programme not selected?
a
Page 10:
7
(
Dry
)
option
button and Page 7:
Programme overview
– Loading door not closed properly?
– Pump is blocked?
a
Installation and maintenance
instructions, Page 8:
Clean the drain pump
Q
The drying result is not
satisfactory (laundry is not
dry enough).
– Too high environmental temperature (above 30
â
°C) or bad
ventilation of the room, where the washer dryer is placed –
ensure good ventilation to remove exhaust heat.
– The laundry has not been spun well enough before drying –
always set the highest selectable spin speed for all washing
programmes.
– Machine overload: please follow the load recommendation
in the progamme table and load display, do not overload
machine, because of maximum load amount for drying is lower
than for washing unload the machine after washing with
maximum load for washing and separate the load into two
drying cycles.
– The line voltage of the power supply is too low (below 200
â
V)
– ensure suitable power supply.
– Air inlet filter blocked?
a
Installation and maintenance
instructions, Page 9:
Clean the air inlet filter
– Thick multilayered textiles or textiles with thick fillings – these
textiles easily dry on the surface, but not inside. This
equalization process may take longer. Please use time drying
programs to completely dry these kinds of textiles.
Q
A small amount of water is
observed dripping on the
dried laundry load when the
door is opened.
– Drying time is shortened with a small load. Some residual
moisture may remain in the drying system. Opening the door
quickly creates a suction effect which pulls moisture from the
drying system.
– Open the door slowly. Avoid jerking the door open.
Q
If you cannot correct a fault yourself or a repair is required:
– Turn the programme selector to
Off
and pull the mains plug out of the socket.
– Turn off the tap and call customer services.
Emergency release
e.g. in the event of power failure
The programme will continue to run when the power is restored.
However, if the laundry has to be removed, the washing
machine door can be opened as follows:
Risk of scalding.
The detergent solution and laundry may be hot.
If possible, leave it to cool down.
Do not open the washer dryer door if water can be seen through
the glass.
– Set the programme selector to
Off
and disconnect the mains plug.
– Drain the detergent solution.
a
Installation and maintenance
instructions, Page 8
– Pull the emergency release with a tool and release.
The washer dryer door can then be opened.
What to do if ...
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