en
Troubleshooting
30
Fault
Cause and troubleshooting
"Fill water tank" appears in the
display even though the water
tank has been filled.
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
"Filling the water tank", Page 12
The water tank has fallen out. Shaking has caused parts to come loose in the
water tank. The water tank is leaking.
▶
Order a new water tank.
Malfunction
▶
Do not use deionised or filtered water.
"Before using for the first time", Page 10
The sensor is defective.
▶
Call the after-sales service.
Buttons are flashing.
Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons
no longer flash.
"Plopping" sounds can be heard
when cooking with steam.
Water vapour requires the cold/heat effect for frozen food.
No action required.
The appliance hums during oper-
ation and after it is switched off.
Functional test of the pump creates operating noise.
No action required.
The appliance hums or clicks
when the control panel is
opened.
Removing the control panel creates operating noise.
No action required.
The interior lighting does not
work.
The LED light is defective.
Note:
Do not remove the glass cover.
▶
Call the after-sales service.
Maximum operating time
reached.
To prevent the appliance from continuing to run when it is no longer needed, it
automatically stops heating after a few hours if the settings are not changed dur-
ing this time. A notification appears on the display.
The point at which the maximum operating time is reached is determined by the
corresponding settings for an operating mode.
1.
Press any button to continue operation.
2.
If you do not need to use the appliance, press to switch it off.
Tip:
To prevent the appliance from switching off when you do not want it to, set
a cooking time.
"Setting the cooking time", Page 15
A message with "D" or "E" ap-
pears in the display, e.g. D0111
or E0111.
The electronics have detected a fault.
1.
Switch the appliance off and on again.
a
If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the
exact error message when calling.
The cooking result is not satis-
factory.
Settings were unsuitable.
Setting values, e.g. temperature or cooking time, depend on the recipe, quantity
and food.
▶
Next time, set lower or higher values.
Tip:
A lot of information about the food preparation and corresponding set-
ting values can be found on our website www.neff-international.com.
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